Headlights Problems of Ford Transit Connect

The contact owns a 2014 Ford Transit Connect. The contact stated while driving with the low-beam headlights activated, the low-beam headlights became inoperable. There was no warning light illuminated. The contact attempted to replace the bulbs. The vehicle was taken to an independent mechanic, who informed the contact that the wiring connector was burned on the passenger’s side. The contact called another independent mechanic, but no assistance was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 148,000.

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I have contacted the Ford dealership as well as Ford motor CO. 's customer relations department about a problem with my 2015 Ford transit's low beam headlights being inadequate to see at night. Here is an email I sent to diana on 9/2816 describing the problem. Purchased new 2015 Transit Connect, January 2016. Noticed low beam headlights shine approximately 60 feet out in front of the car. The lights are not capable of providing correct, proper lighting. Took the vehicle into the Ford dealer, villa Ford, orange CA on 9/28/16 and left the car overnight. . The dealer never even got to the car! I have read many other complaints regarding the 2015 Transit Connect on the internet including, edmunds site. Diana at Ford motor CO. National customer service completely stopped responding on 9/2916 and did nothing. She claimed there was no such VIN number and stopped communication without addressing the safety issue in any way. So, I called Ford customer service, (800)392-3673, and spoke to ashley. Ashley called villa Ford in orange CA. Ashley informed me villa Ford said they did not understand the problem with the low beam headlights. Ashley. Then told me there was nothing Ford could do. At the last hour of the second day I was informed they had not got around to the car, but would have a mechanic send a question to Ford motor CO an ask a question about the inadequate headlights. I was told by the service rep matt jukam, he would call me the next day. He never called. The voltage was never checked, the fuse was never checked, headlight bulbs were not offered. Villa Ford never even looked at the car and I left my vehicle for two days. Phil terry custorm relations manager Ford motor CO. Po box 6248 dearborn mi 48126 I drove the vehicle 4400 miles in all situations. Safety is at question in any driving situation at night. .

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The Ford 2014 interior dashboard lighting is always on, and very often at night due to this condition I forget to turn on my driving lights, making for a hazardous situation. Because the instruments (speedometer, tachometer, fuel and temp gauge) are nested in deep bezels Ford had to illuminate them during the day to make them visible in daylight. Ford Transit Connect without auto-headlights have this unsafe condition that fools the driver into thinking that the headlights are on at night when in fact they are not.