Hatchback/liftgate Support Device problems of the 2012 GMC Acadia

Our 2012 Acadia liftgate spontaneously failed when my husband lifted the liftgate, coming down towards his head with speed and force. Luckily he was able to quickly get his hands up before it crashed down on his head. Had this been a child, someone with slower reflexes, or had his reflexes failed him he could have been seriously injured or killed. I have been an rn for 15 years, 6 of which I spent on a trauma unit caring for problem with closed head injuries and so I understand the devastating effects first hand. The physics to this safety issue are elementary. I have reached out to dealership the day we took in for repair and was told basic wear and tear. No not a spontaneous issue like this that can cause serious harm or death. I opened a case with GMC and through GMC facebook messenger only to be continuously corralled back to the dealer. GMC must do better for their customers who are human beings with families and loved ones. Vehicle was stationary parked in our driveway. Date of issue was fall of 2019. I have been going back with GMC to no avail and now believe I must take this issue further as I do not want anyone else's injury on my conscious and GMC clearly has no concern for this.

Liftgate struts did fail and the liftgate fell down uncontrollably. It happened exactly as mentioned in NHTSA campaign number 15v415000 but the dealership said my vehicle was not on the recall list so there was nothing they could do about the issue under warranty and I would need to pay for the repairs out of pocket.

Takat recall-I had my recall done on the liftgate in 2015. Yesterday my wife was getting bags of car and it fell on her head. She felt it and slide quickly from under. She already have problems with her head from other things. .

Tl-the contact owns a 2012 GMC Acadia. The contact stated that while the vehicle was parked. The liftgate failed to open. The failure recurred three times. The vehicle was not taken to a dealer or diagnosed. The contact received a notification of NHTSA campaign number: however, the part to do the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 60,000. Ak.

Tl- the contact owns a 2012 GMC Acadia. The contact stated that the vehicle's liftgate fell on the passenger of the vehicle. The contact received notification of nhsta campaign number :15v415000 (structure)however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted regarding the failure. The vehicle failure mileage was approximately 31,000. VIN tool confirms parts not avaliable. Kh.

After my liftgate opened, it shuddered and came crashing 3/4's of the way down. Had I been in the way, I would have been hit and undoubtedly injured. Very dangerous situation which has caused me to be unable to use my vehicle for which it is intended - I cannot access the cargo area for loading and unloading heavy and large items. ! I purchased this vehicle explicitly for it's large cargo area and easy accessibility. I now have a very difficult time loading and unloading heavy and bulky items from the backseat of my car.

6/18/15 liftgate came crashing down on my head so the struts were replaced at dealership for 116. 72 plus tax. There is a recall #15240 for this repair. But my car was built on 3/8/2012 which is 9 days after the recall dates you submitted. This date needs to be extended. More investigation needs to be looked into this and obviously my car in within the parameters of this recall. Are they waiting for someone to get hit so hard in the head and be killed. I would hope not. On Dec 12, 2014 secondly there is a problem that at 46000 miles the steering pump went out dealership told me to keep the receipt that they are seeing more of this type of repair. This repair cost me 2000. 00. Can this be looked into also. No steering pump should go out with such low mileage. While steering you could hear a whining noise.

As power liftgate was opening, I started to retrieve items from back of vehicle. All of a sudden, as the liftgate reached the top of it's opening range, it immediately slammed down about 12 inches, hitting me in the head and causing severe neck pain, and continued to travel down. At this point, I am unsure what the actual defect is as I have not taken the vehicle to gm yet to be diagnosed. In googling this issue, I came across another person that had the same thing happen. "I made a report to the NHTSA. The number is 10464171".

Back liftgate doesn't hold and dropped on my head. It never did hold since I got it but it would slip down slowly now it drops hard and fast.