Tailgate Latch Problems of GMC Acadia

The contact owns a 2015 GMC Acadia. The contact stated while the vehicle was parked, the tailgate was opened, however the tailgate failed to function as intended. The contact noticed an abnormal grinding sound and the tailgate independently closed while the contact was removing packages from the trunk of the vehicle. The contact stated that the failure occurred when using the key to open the tailgate or when opening manually. The vehicle was taken to the dealer where it was diagnosed with a failed tailgate actuator. The contact was informed that the tailgate actuator needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 111,222.

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