general problems of the 2015 GMC Canyon - part 2

The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 70 mph, the vehicle lost power steering functionality. The stabili-trak warning light was illuminated. The contact stated that he pulled into a parking lot. The contact stated that he turned off and restarted the vehicle, and the power steering became functional; however, the failure recurred while driving to the residence. The vehicle was taken to the dealer, where it was diagnosed that the power steering gear had failed. The dealer determined that the power steering gear box needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 16v054000 (steering) however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 92,000.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at an undisclosed speed, the power steering assist failed, and the steering wheel became difficult to maneuver. The contact was able to navigate the vehicle off the road. The power steering assist and stabili-trak warning lights were illuminated. The contact turned off the vehicle and waited 15 minutes and was able to restart the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear torque sensor cover assembly needed to be replaced. The vehicle was not repaired. The contact was informed by the independent mechanic of the NHTSA campaign number: 21v213000 (steering) however, the dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The failure mileage was approximately 113,000.

My 2015 GMC Canyon over the last 5 months has lost complete power steering control randomly while I am driving. Stability tracker warning light does come on. This proves to be so incredibly unsafe. I contacted ron norris GMC in titusville, florida and they said my VIN # does not allow for the 2021 recall however, the recall describes exactly what is happening to our vehicle! I was told I would have to pay $170. 00 for them to look at it and that it would take 4 days or so. My VIN# needs to be added to the recall list as I fear the possibility of an accident may occur. This puts other vehicles on the road as well as our safety at risk. Dealer refuses to consider the fix without payment.

While driving my 2015 GMC Canyon my power steering service light goes on and I have no power steering making difficult and dangerous to control my vehicle. Also, at the same a service stabilitrak light goes on. I'm aware of a recall for this problem as been issued for 2015 GMC trucks but so reason my truck is not included in this recall even though I am experiencing the same problems for which the recall was issued. I have taken my vehicle to a GMC service center and am satisfied with their findings. I feel this is a dangerous situation as my steering goes out without warning which could lead to a crash. I think my vehicle should be included in this recall and repaired with no cost to myself.

Power steering failure while driving. I was told by NHTSA advisors that the recall had been repaired in 2017, but is still exhibiting recall symptoms. After turning vehicle off and restarting, it would drive fine for a couple minutes then start again with the power steering loss. Manufacturer states that the recall is repaired and I am responsible for additional repairs. My safety and others is at risk due to their negligence.

As I was driving down the interstate, I lost power steering once again. This is the 3rd time it has happened. It says there is no recall for my vehicle, and the dealerships keep saying that since it's not listed on the recall by the VIN, I would be responsible for the repairs. Who do I need to get in contact with to fix this issue?.

Vehicle lost power steering. Once vehicle is stopped, turned off, and turned back on, power steering is regained. But will continuously lose it while driving.

The contact owns a 2015 GMC Canyon. The contact stated while driving 35 mph the warning message illuminated saying the power steering and stability track followed by the vehicle loss power. The contact was able to pull over, the contact waited until the vehicle cooled down. The contact restarted the vehicle and the vehicle stated to operated normally but the warning messages reappeared. The vehicle was not taken to the dealer, but the dealer was contacted, and they stated that the VIN was not included under recall NHTSA campaign number: 21v213000 (steering). The manufacturer was not contacted. The failure mileage was 115,000.

At a speed of around 35 mph the power steering assist went out and it was very difficult to steer the truck. The service power steering sign appeared with the traction control light on. I drove slow to a house 2 miles away and steering was difficult all the way. I shut the truck off and checked for a broken belt or hose leak and both were ok . Started truck back up and all was normal. I saw a recall for similar problem for other 2015 GMC caynons but not mine. It would have been very difficult to steer away from a dangerous situation if I had needed to.

Power steering stops working while driving, even at highway speeds. Happens repeatedly.

Power steering fails randomly when turning both left and right.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at slow speeds, the power steering became inoperable. The steering wheel was difficult to turn. The power stabilizing, drive safely message was displayed. The contact restarted the vehicle and the power steering operated as designed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline. The contact stated that the failure was related to NHTSA campaign number: 21v213000 (steering). The approximate failure mileage was 135,000.

Without any warning, loss of power steering and the stabilitrak light comes on. This happens going 5 mph in a parking lot or 65 mph on the freeway. Causing loss of power steering making it hard to control the truck. I see there has been recalls on the power steering issues but my truck falls just outside the window. I feel that this recall should be for all trucks that have the issue, major safety issue when traveling with kids in the truck.

While driving, a warning message appears in my dash and then the power steering immediately becomes inoperable. The traction control warning also appears in the instrument panel. Found that turning it off and on on would reset it but it’s now a constant warning message. I took the truck to a local dealership with no resolve. They claim there is a recall on the year/make/model for my vehicle but that my trucks VIN “doesn’t qualify “. (recall n202325410). I don’t understand why I am excluded from a safety recall. The dealership did a diagnostic test and a test drive but at the time the ps was working properly so they dismissed me. Fast forward a few more days and the ps goes again, this time I take it straight back to the dealership, issue active. Again, they scan the truck and proceed to tell me they can’t help me. No explanation about codes they were getting, no offers to assist in any way. I then went home and haven’t driven my truck since, disgusted knowing I had to drive home super careful so not to have any accidents. I use my truck to haul my camper. First it’s pretty alarming while driving down the interstate at 70mph and you lose steering. Second, I’m missing some of the best fall camping opportunities due to a non working truck that should be fixed per a manufacture recall. I’m just looking for an explanation and some help.

There are times while I am driving that I will get a message pop up on the screen that say “ service steering system soon, drive with care” then the vehicle becomes incredibly hard to turn. Usually I can ease my self to the side of the road and shut down the truck and turn it back on and then everything is reset until it comes on again. I dont see any kind of correlation as to what causes it to do this, not the weather, conditions, speed, temperature, or altitude. The last time I was on the highway going 70 mph and the road separated directions and the message popped up and I had no steering assist and almost hit the guard rail trying to make the turn. I understand that their was a recall on this and mine had the service performed but now it is actually doing it. There needs to be a permanent fix to this because the the cost of the rack and pinion is almost $1, 000. 00 dollar and from what I can find at the dealer and shopping online no one has them and they require the dealers programmer just to set the new one. This should not be something that you have to go to the dealer to fix for instances like this.

Power steering assist failed several times over a course of a week, both city and highway speeds. Took vehicle to dealer and was told there's no recall associated with my vehicle's VIN, wants to schedule a diagnostic inspection for $170, and see if tte technician can find any issues with tge electrical power steering assist. I found a recall on this very issue, but according to the gm dealer service department it doesn't apply to my VIN. I believe my VIN is affected by this recall.

Power steering failure at both low speed and highway speed. This week it failed 4 times making unexpected move ability dangerous. Display chimed then displayed power steering failure, followed by stability and traction control displaying. Then stating service ASAP. 1st time it failed at 35 mph on a straight street. Then within 10 minutes it failed on a left hand turn. The third time was the next day at highway speed of 65 mph. The 4th time was today at 45 mph. I researched this failure and it appears theirs a recall by gm that began in 2021.

While driving at a slower speed the power steering stopped working and the warning lights on my dashboard came on.

2015 GMC Canyon steering assist has quit working while driving on multiple occasions. Received safety recall to repair affected steering component short. Took GMC Canyon to parks GMC, 2640 laurens rd. 29607 for repair. Service department called and said they updated program in control module to keep the power assist from reengaging if the short occurs while driving and truck is ready. What?? I need to steering fixed!! when the steering goes out it has happened unexpectedly and the truck is almost uncontrollable on multiple occasions. The recall says you will replace the steering gear torque sensor cover and the service will be performed for you at no charge. The service guy regrouped and called me back and said that they would make the safety recall repair for $475. 00. What?? there is no fine print anywhere where on the recall letter where it states there is a $475. 00 surcharge in order to proceed. The letter clearly states "this service will be performed for you at no charge. It says it twice in the letter. So I hang up with this scammer and call the GMC customer assistance center at 1 800 862 4389. I get representative relica porter and explain my problem getting the GMC dealership to make the repair at no charge! 24 hours later I finally get back with relica. She claims she has made multiple attempts to contact parks GMC in greenville, SC. Parks GMC will not accept her call nor call her back as she has requested. I refused to pay the $475. 00 surcharge when the recall states "no charge". I sent my wife and son the pickup the vehicle. My wife requested a letter stating they will not complete the safety recall repair unless paid the additional $475. 00 extortion payment. This way if the vehicle is involved in an accident due to the power steering failure we can sue them. They refused to provide the refusal of service letter for the safety recall. They said no! now I am in possession of a dangerous operating vehicle. Which is why I am writing you with this complaint.

The power steering will intermittently fail at random times. I can feel the change in the steering wheel, followed immediately by the warning message on the screen above the wheel reading "stabilitrak failure" and 4 loud chimes from the speakers. This first happened in June of 2022. When I turned the truck off and on again, the same warning appeared on the screen but power steering was restored. This didn't happen again until earlier this year (Feb 2024). This issue happened a few times at low speed, during which it was extremely difficult to steer. I narrowly avoided an accident both times due to quick breaking. I learned about recall bulletin 15595a which describes this issue for my make, model and year. I contacted ge about this issue but they pushed back continuously referencing the fact that my VIN was not part of the recall. They eventually agreed to inspect my truck to determine if my issue is the same as the recall, but only if I paid $250 for a diagnostic. I went to the dealership today and the manager told me everything would be out of pocket, including any repairs. He was not willing to note my case # 9-12939029688 and explicitly stated "this won't be covered no matter what". I left without performing the diagnostic so as not to waste time and money, as it was clear gm had not been communicating with the dealer as they promised during our phone calls. Currently my power steering fails almost every time I drive, typically within 20 minutes of starting up.

The contact owns a 2015 GMC Canyon. The contact stated when vehicle the vehicle was started, the power steering assist warning light illuminated. The vehicle was taken the dealer however, the contact was informed that the vehicle could not be diagnosed until after the holiday. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 125,567.

The contact owns a 2015 GMC Canyon. The contact stated while driving 60 mph, the vehicle lost power steering assist. The power steering assist warning light was illuminated. The contact was able to pull over on the side of the road and turned the vehicle off and waited a few minutes then restarted the vehicle. The contact was able to drive home safely. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the power steering assembly needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 56,000.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the vehicle lost power steering functionality with the abs warning light intermittently illuminated. The dealer was notified of the failure and informed the contact that there were no recalls associated with the VIN. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 120,000.

While driving, the power steering completely stopped working. I brought the vehicle to the dealership and they replaced the entire steering rack at my expense.

The contact owns a 2015 GMC Canyon. The contact stated while driving 70 mph, the steering wheel became difficult to turn. The contact stated that the stabilitrak warning light was illuminated. The contact was able to park on the side of the road and turned off the vehicle. The contact stated that after restarting the vehicle, he continued driving to his destination, but experience the failure for a second time within 40 miles. The contact stated that he continued driving to his residence, while experiencing the failure. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gear torque sensor cover assembly to be replaced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v213000 (steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 82,500.

Power steering failure and stabilitrak. Stopped and turned off ignition for a few seconds. Power steering started working but stabilitrak light is still on and steering feels a little loose.

The system failure is the power steering control module rack and components the safety risk is loss of power steering assist, no traction control, stabilitrak message on dash, abs and traction control lights is on, don't feel safe to drive. The problem is confirmed by a dealer. The component has not been inspected. Yes, there are warning messages on the dash, and they appear in February 2022. A loss or reduction in power steering assist may increase the risk of a crash. In my opinion, this issue has to be solved and fixed by the dealer at no cost to the customer.

While driving the vehicle, the power steering suddenly went out. My teenage son was driving and luckily he's had training on this in driver's ed or it could have caused a major accident. It has since happened to me while on the freeway and while going up our driveway. I took it into the dealership where I purchased it and they could find nothing wrong, but clearly something is wrong with the wire harness or power steering. I suspect the parts used were part of an earlier recall on GMC Canyon's as the recall ended with vehicles only a month older than mine.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the power steering failed, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. During the failure the message “power steering drive with care” and “stabilitrak” were displayed. The local dealer and manufacturer were notified of the failure however, no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 21v213000 (steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 62,500.

The contact owns a 2015 GMC Canyon. The contact stated that while driving at unknown speed, the steering wheel was very difficult to turn and the service stabilitrak warning light illuminated continuously. The vehicle was taken to the dealer where it was diagnosed that the lower shaft gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 21v213000 (steering). The approximate failure mileage was 115,000.

The contact owns a 2015 GMC Canyon. The contact stated while driving approximately 65 mph, the steering wheel was difficult to turn. The contact stated that the power steering warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21v213000 (steering). The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 75,000.

Driving down the road the power steering and the traction control stability goes away. Steering is very hard unable to turn.

The contact owns a 2015 GMC Canyon. The contact stated that while her husband was driving at an undisclosed speed, the steering wheel ceased and was difficult to turn. The contact stated that extreme effort was needed to steer the vehicle. The stabilizer warning light was illuminated. The contact received notification of NHTSA campaign number: 21v213000 (steering) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage was approximately 28,000. Parts distribution disconnect.

The contact owns a 2015 GMC Canyon. The contact received notification of NHTSA campaign number: 21v213000 (steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The vehicle's power steering assist failed, so while driving down the highway the warning msg came on with the msg : service power steering drive with care and then it switches to service stabili trak. The vehicle becomes very hard to steer, and it happens often. It started happening around 80000 miles. We might drive it for a couple of days and it doesnt happen at all, then out of no where it will happen multiple times in the same day. It has been checked out by a dealership in broken arrow ok, there is no error codes that show up when a diagnostics test was ran. I have notified gm customer service but they basically said they couldn't help me if it didn't show a code.