Carrier/rack problems of the 2011 GMC Sierra

28 problems related to carrier/rack have been reported for the 2011 GMC Sierra. The most recently reported issues are listed below.

1 Carrier/rack problem

Failure Date: 01/19/2021

I have a issue with my dashboard cracking along the airbag module door. I believe if I was or involved in a accident and the air bags are deployed the pieces of dash can become fragments and cause excessive injury and also could deflate the airbags upon expansion. Causing more injury than deem necessary.

2 Carrier/rack problem

Failure Date: 12/22/2020

Dashboard cracked at corner of passenger airbag. December 22, 2020. The vehicle was in the garage. I noticed it as soon as I got in to drive it.

3 Carrier/rack problem

Failure Date: 04/11/2020

The right side dah panel is cracked at the top left corner of the passenger air bag. .

4 Carrier/rack problem

Failure Date: 09/26/2018

The dashboard in my 2011 GMC Sierra denali 1500 has multiple cracks in the dashboard, they have appeared significantly within in the last year and gotten much larger to the point where a "hole" has opened up due to a piece of the dashboard breaking loose and falling inside of the dash console. The cracks and loose debris have caused me concern because if the airbags were to deploy during a motor vehicle accident the occupants of the vehicle would be subjected to flying debris/ shrapnel from the dashboard. I contacted my local dealership and they stated that it is an aesthetic issue which would not be covered under any kind of warranty. This is a known issue with its own facebook page and plenty of documented cases online. Gm has acknowledged there was a problem and has offered to replace some dash boards on a case by case basis at a reduced cost. However, this still seems to be unacceptable due to the fact that personal injury including and up to loss of life could be a result of this defect.

5 Carrier/rack problem

Failure Date: 06/13/2017

Dahsboard is cracking all over.

6 Carrier/rack problem

Failure Date: 03/01/2017

Dashboard cracked. Replaced once under warranty and it cracked again. Now vehicle out of warranty and dealership won't help.

7 Carrier/rack problem

Failure Date: 02/17/2017

The dash cracked near the passenger side airbag. The dealership said they know all about this and said it is safe to drive. Fearing plastic pieces flying in the event of an airbag deployment, I paid to have the dash replaced. Later, I drove into a pothole at a very low rate of speed. The second dash cracked in the same spot. The dealer says it is my fault and that there are no safety concerns. Gm is aware of this and is unwilling to pay for a new dash. They are jeopardizing the lives of my passengers so that they do not lose profits. This is a recurring problem that should be repaired by gm so that lives are not unnecessary lost.

8 Carrier/rack problem

Failure Date: 11/25/2016

Dashboard is cracked in multiple spots. Paint seems really thin. Original paint never been abused. As for dashboard I guess its a common thing right by the air bag and driver side. Scary to think about a collision and shards of plastic flying toward your face.

9 Carrier/rack problem

Failure Date: 03/21/2016

Dash cracked on passenger side starting at air bag top left corner and center bracket broke this is a safety concern along with the air bag inflators gm needs to fix this issue one day I got off work opened my door I got in shut the door and crack this is stupid there needs to be some kind of improvement design to many people are having this issue.

10 Carrier/rack problem

Failure Date: 03/01/2016

Dash board crack at corner of passenger side air bag and 2 more cracks at drivers side instrument panel. Concern that the crack at air bag could be a safety concern if ever deployed.

11 Carrier/rack problem

Failure Date: 02/01/2016

Recently the dashboard has started to crack in multiple locations, most notably a crack around passenger airbag.

12 Carrier/rack problem

Failure Date: 01/01/2016

My dash has two cracks that have developed one is at the top of the air bag and may splinter or break apart when air bag is deployed.

13 Carrier/rack problem

Failure Date: 11/18/2015

My dash cracked in 4 places from the passenger airbag, speaker, along window line attachment and up the drivers side instrument panel. I was just turning a corner from one street to the next and I heard a loud sound. I thought something hit my window but it was my dash its self and the more I drove and turned the more it cracked. It is almost to the point the entire piece can just be pulled out in one piece. I have pictures but I'm not sure how to upload them unless I send them to an e-mail address or phone number. I have saved them to my phone. I was on a city street when this happened. There were no bumps and the road was flat. Gm wants me to pay $356. 40 to have this fixed which is 40% of the cost per them. I have all the e-malls from GMC, pictures and the order from the dealer for cost of repair on file for the future. I feel they should be responsible for this due to the safety hazard it causes. I'm afraid to drive my truck due to airbag failure and flying debris.

14 Carrier/rack problem

Failure Date: 11/15/2015

My dashboard is cracking real bad.

15 Carrier/rack problem

Failure Date: 10/15/2015

My 2011 GMC Sierra's dash board is craking in multiple places. One of the cracks is next to the passenger side airbag which is a safety issue. I also have 2 door handles that are loose and about to come off the truck.

16 Carrier/rack problem

Failure Date: 10/09/2015

Dashboard cracked at passenger air bag and at instrument cluster broken plastic pieces will become shrapnel during an accident and air bag inflation.

17 Carrier/rack problem

Failure Date: 09/14/2015

Dashboard has cracked at the air bag. Lifters had to be replaced and now the camshaft is making noises. My traction control keeps shutting itself off and telling me to service it. Really bad wind noise coming from the passenger pillar.

18 Carrier/rack problem

Failure Date: 05/11/2015

Cracked dashboard started at left corner of passenger side airbag then cracked above instrument panel afraid of flying debris and puncture of airbag. Constantly hear popping in the dash my p/u had approx 57000 mi at time of incident.

19 Carrier/rack problem

Failure Date: 04/08/2015

Large and noticeable crack by my passenger side airbag on my dashboard. Could see this becoming shrapnel in the event of the airbag deploying. Gm will not issue a recall, nor take any sort of responsibility for their error.

20 Carrier/rack problem

Failure Date: 03/16/2015

When my 2011 GMC denali pickup was nearly 4 years old, the dash started cracking. The first crack was at the forward, left corner of the passenger air bag. Other cracks have since appeared on the driver's side, over the instrument cluster area. The cracks are continuing to grow. The plastic material of the dash is becoming more brittle with time. I am concerned that in the event the air bags deploy, the broken, brittle plastic dash parts around the airbag area could become dangerous projectiles.

21 Carrier/rack problem

Failure Date: 03/03/2015

Dashboard cracking in 2 places.

22 Carrier/rack problem

Failure Date: 03/01/2015

My dash is cracked around the airbag. Passenger side.

23 Carrier/rack problem

Failure Date: 11/05/2014

The dash panels on my 2011 GMC Sierra have spontaneously cracked in 6 places. 1 directly adjacent to the passenger airbag, another directly above the instrument panel and now in 4 places directly adjacent to the windshield. In any sort of impact I am fearing the airbags deploying will cause the dash to turn from hard plastic to hard moving pieces of plastic and cause additional injury above and beyond in a normal crash. Gm has refused to accept liability for this matter and calls it a cosmetic issue.

24 Carrier/rack problem

Failure Date: 09/01/2014

Noticed front dash was cracked in August 2014. Dealer will not repair. My wife had a 2007 tahoe which had the same problem in dash. My 2 son-in-law have the same problem now, one has a 2011 Sierra and the other has a 2010 silverado.

25 Carrier/rack problem

Failure Date: 09/01/2014

Crack in dashboard at upper left corner of passenger side airbag.

26 Carrier/rack problem

Failure Date: 07/01/2013

Dash cracked may cause hassarad due to air bag.

27 Carrier/rack problem

Failure Date: 01/25/2013

Takata recall , dash is cracked in several places, concerned if airbags would deploy the broken dash could become flying projectiles. Major safery issue that g mc will not fix.

28 Carrier/rack problem

Failure Date: 11/01/2012

My truck has developed cracks on both sides of the dash. The one over the airbag is the one that has me concerned. If the airbag deploys it may then throw shrapnel into the face of my passenger possibly causing disfigurement and or death.


Other Equipment related problems of the 2011 GMC Sierra


Fuel Economy of Sierra Vehicles
Sierra Service Bulletins
Sierra Safety Recalls
Sierra Defect Investigations