Rearview System Braking problems of the 2023 GMC Yukon

On my 2023 GMC Yukon, xl the infotainment screen freezes and you have no access to any vehicle information, including rearview camera. This issue appeared three months after I purchased a vehicle in 2023 and was taken to the dealership confirmed the issue, but said the resolution was to do a hard reset on the infotainment center. After driving the car for three years and taking the advice of the dealership and resetting the infotainment center every few weeks, the problem escalated and started freezing up at least once a week to eventually doing it every day and the heart reset wouldn’t always work the first time. Dealership eventually confirmed it was a defective radio module. This is a very large vehicle and the rearview camera is an essential necessity to avoid collision.

I am experiencing ongoing issues with the infotainment system in my vehicle, which has remained unresolved despite multiple service visits. The system frequently blacks out, reboots while driving, and fails to function entirely at times, for days at a time. This is more than an inconvenience — it presents several serious safety concerns, including: •loss of the rearview camera and parking assist features, making reversing hazardous. •inability to access hands-free calling and navigation, increasing the risk of driver distraction and noncompliance with hands-free driving laws. •disruption of access to climate controls and safety alerts that are routed through the infotainment system. •frequent system crashes while driving, which divert my attention from the road. These issues compromise both the safety and usability of the vehicle, and I am requesting immediate action to resolve the problem under warranty.