Front Seat Head Restraint problems of the 2012 Honda Accord

The seats and head rests has been poorly designed. It looks that these has been designed for men having a height of more than 6 feet. I have a standard height of 5'-9'. When I rest my head to the head rest, it touches only less than one cm to the head rest. I can not lower down the height of head rest because the back of the seat is too high. There is a big gap between neck and head rest. I have made a rough sketch of this situation but I don't know how to send it to you. The most dangerous aspect of this design is that if a speedy car or truck hits my car in the back, my head will stop with head rest and body will stop with back of seat but neck, having no support backward, will bent and may be broken and ultimately may cause of death. I faxed it in details to Honda customer service, torrance, ca90501 on 12/3/12 with sketch and faxed three times every week. I also advised them to make an experiment: have a dummy of man made of broken glass, seat it in the car, buckle up and hit the car forcibly in the back, the neck of dummy will be broken. I told them that the car was garaged for the last more than one month at 8024 miles odometer reading, take this faulty car back and return my money. After more than 40 days, I received a phone call from Honda customer service that my claim was rejected as the car was not found faulty. I request you to please check this fault and take necessary action at your end. I am ready to hand over the car to you. I am not using this car any more.

1). "acceleration" - my daughter drives this vehicle most of the time and she has complained to me on several occasions that this vehicle is hesitant in its acceleration speed (0mph at a stop, up to 55-60 mph getting onto highways). For an example: she has advised,on several occasions when as she goes on the "highway" into merging traffic, the car looses power and does not accelerate up to proper speed to get on highway to merg into traffic . She stated pushed the gas pedel down to the floor, then a couple of seconds, the car will pick up speed. Also, when at a "stop sign" once she presses gas pedel to go,the car hesitates to take off and then it goes. We reported this to the Honda warrenty department in Feb/March 2013, was told "take vehicle to Honda dealer". We did and mechanic advised-could not find anything wrong with the car. To date as of (4/20/2013 my daughter still experiences this hesitant acceleration problem. Its not right and I am paying $560+ dollars a month for a new vehicle with these problems. This is a serious safty concern I have for her, driving this car. I saw a tv commercial about a recall on Honda Accords and I was quite suprised that when I logged onto the NHTSA website the number of people who are having the same problems with there 2012 Honda Accords as we are experiencing. 2). "headrest" -while driving the vehicle on a highway trip-October 2012, I noticed that I could not properly rest my head on the "drivers seat headrest. I am 5ft-5 &1/2 inchesi tall. I tried to adjust the driver's headrest up and down, but I could not place it in a comfortable position to help support my head and neck. It was very uncomfortable and I could not properly fit my head on the rest for ease of driving, especially for suppoort of my neck. It was extreamly painful and stressful on my neck as I have already had pre-esisting conditions with this part of my body.

After driving off the lot with the 2012 Accord my wife and I noticed a "lump" in both the drivers and passenger seat. We had not noticed these lumps during our 15-20 minute test drive. By the time we got home, approximately 30 minutes, the lumps had become uncomfortable. The longer the drive the more uncomfortable the seats are. We have had the car just over a week and the lumps are still there (no settling in) and we have not acclimated to the seats. The lumps are above the adjustable lumbar support on the drivers side. Pulling forward on the headrest make the "lump" disappear. This leads me to believe the lump is associated with the active head restraint system.

I purchased a new Honda Accord less than 2 weeks ago. The seat doesn't seem to be bothering me at this point, but it is difficult to tell, as I have hip and knee issues I am working on. However, the headrest is extremely uncomfortable/painful. While driving on the freeway, I sit back, lean my head on the headrest and cruise. The new style of headrest is forcing my head too far forward, and is causing me neck and shoulder pain. There is no adjustment between the seat back and the headrest, so I cannot adjust this angle. If I lean too far back, causing a natural forward lean to my head, I cannot drive comfortably, as I must move the seat too far forward, and my arms are overextended. I cannot adjust to make long distance driving comfortable -- and I commute 60 miles, and over 1. 5 hours, daily. My 1999 Honda Accord had no such problems. I am extremely disappointed with this situation, and the dealership is no help. My husband has back and neck problems (service-related), and he was ready to throw the passenger headrest out the window on our first freeway trip to our daughter's house -- only 12 miles down the freeway.

Nothing happened yet. The headrest is in such a bad position that it would no support my neck were there to be an accident. And the seats are so bad that I am developing back and hip problems.

Have had to block seat restraint from working digs into back causing constant movement while trying to drive causing to not paying attention to road ahead. Honda says they cannot make adjustments to seat to allow to drive with seat restraint active.