Mid/rear Seats Assembly problems of the 2012 Honda Accord

The seats and head rests has been poorly designed. It looks that these has been designed for men having a height of more than 6 feet. I have a standard height of 5'-9'. When I rest my head to the head rest, it touches only less than one cm to the head rest. I can not lower down the height of head rest because the back of the seat is too high. There is a big gap between neck and head rest. I have made a rough sketch of this situation but I don't know how to send it to you. The most dangerous aspect of this design is that if a speedy car or truck hits my car in the back, my head will stop with head rest and body will stop with back of seat but neck, having no support backward, will bent and may be broken and ultimately may cause of death. I faxed it in details to Honda customer service, torrance, ca90501 on 12/3/12 with sketch and faxed three times every week. I also advised them to make an experiment: have a dummy of man made of broken glass, seat it in the car, buckle up and hit the car forcibly in the back, the neck of dummy will be broken. I told them that the car was garaged for the last more than one month at 8024 miles odometer reading, take this faulty car back and return my money. After more than 40 days, I received a phone call from Honda customer service that my claim was rejected as the car was not found faulty. I request you to please check this fault and take necessary action at your end. I am ready to hand over the car to you. I am not using this car any more.

Seats are designed extremely badly - they made some change from prior year(s), as I have been an Accord owner for many years, and I have never had neck and back problems caused by its seats before. I noticed the issue right away after driving it for about a half hour - you just don't do that at the dealership. If I had had the car for a day or so to drive, I would not have bought it due to this problem. Issues: headrest is tilted forward in such a way that it causes neck and back pain. The seat itself is not comfortable - kind of slumped and cupped in a bad way. Promotes pain and very poor posture for someone 5'4" (me). If you remove headrest, you have just screwed yourself out of a safety feature. I can't believe Honda, as a good company, is not responding to people's complaints about this. My neck and back problems caused by this now require medical attention, and I am seriously thinking of selling the car and never buying another Honda product again, if they don't make it right soon. Safety issues: (following came from another complainant, and I agree with all of it) the seats and head rests has been poorly designed. It looks that these has been designed for men having a height of more than 6 feet. I have a standard height of 5'-9'. When I rest my head to the head rest, it touches only less than one cm to the head rest. I can not lower down the height of head rest because the back of the seat is too high. There is a big gap between neck and head rest. The most dangerous aspect of this design is that if a speedy car or truck hits my car in the back, my head will stop with head rest and body will stop with back of seat but neck, having no support backward, will bent and may be broken and ultimately may cause of death.

Seat design does not provide comfort and could cause driver to have an accident because you have to shift your body so that the seams on the seat do not pinch your sciatica nerve. . . It causes numbness in your leg which could impact pressing on the accelerator. Also, back of seat design causes pain for people with back issues (herniated discs).

The seats and head rests has been poorly designed. It looks that these has been designed for men having a height of more than 6 feet. I have a standard height of 5'-9'. When I rest my head to the head rest, it touches only less than one cm to the head rest. I can not lower down the height of head rest because the back of the seat is too high. There is a big gap between neck and head rest. I have made a rough sketch of this situation but I don't know how to send it to you. The most dangerous aspect of this design is that if a speedy car or truck hits my car in the back, my head will stop with head rest and body will stop with back of seat but neck, having no support backward, will bent and may be broken and ultimately may cause of death. I faxed it in details to Honda customer service, torrance, ca90501 on 12/3/12 with sketch and faxed three times every week. I also advised them to make an experiment: have a dummy of man made of broken glass, seat it in the car, buckle up and hit the car forcibly in the back, the neck of dummy will be broken. I told them that the car was garaged for the last more than one month at 8024 miles odometer reading, take this faulty car back and return my money. After more than 40 days, I received a phone call from Honda customer service that my claim was rejected as the car was not found faulty. I request you to please check this fault and take necessary action at your end. I am ready to hand over the car to you. I am not using this car any more.