Rearview System Braking problems of the 2016 Honda Accord

The backup camera in my vehicle randomly but consistently stops working while the vehicle is in motion. The camera drops because the entire infotainment system crashes. The frequency of occurrence is approximately 2-3 times per month, but the problem has occurred for the past two years (around the time when Honda replaced the infotainment system due to a service bulletin). The system crashes usually within the first 1-5 minutes of driving. Sometimes it crashes when the vehicle is going forward, but a higher percentage of crashes occur in the first minute after I start the vehicle. If the vehicle is going forward and the system crashes, I lose the side camera which activates when I make a lane change to the left or a left-hand turn. I have notified Honda of this issue; I've worked with a local dealer and corresponded with Honda corporate. Importantly, I provided Honda with photos showing the system failure. However, Honda corporate refuses to fix the problem because, in their words, "we don't fix a problem that only happens periodically. " unacceptable! drivers like my self depend on the backup camera. Like the airbag or seat belt, the back-up camera should be regarded as a safety device. If it fails, an ome should be required to fix the issue immediately. Yet Honda refuses to address the problem with my vehicle, and I doubt mine is the only car with this problem. Taking photos of this problem is hard because the crash is unpredictable and getting my phone out and snapping a picture is difficult and discouraged. Nevertheless, the two photos I've attached are of crashes when the vehicle is going forward. My concern, though, is loosing the backup camera when in reverse. Please help me redress this issue. Thank you!.

Inoperable backup camera causing rear cross traffic warning and parking collision warning malfunction - due to a camera plastic mounting tab breakage issue. This puts the safety of other cars or people behind the vehicle at risk when backing up. There were no warnings of the failure - my wife discovered it when reversing one day and had a near miss. I looked at it and the backup camera is no longer in the proper position. The car only has 18k miles on it. I took it to the Honda dealer and their service team tells me one of the camera mounts is broken and it happens all the time. They tell me the Accord backup camera usage is extremely high due to mounting tabs breaking. I spoke with my local Honda garage and they told me they see this issue all the time. I called multiple Honda dealer parts dept's across the country and they all tell me usage is very high and the cameras are on back order. There were four technical service bulletins issued on this 2016 Accord to check for backup camera usage: mc-10187541-0001, mc-10189132-0001, mc-10189839-0001 & mc-10190945-0001 - in February through March 2021. The 2017+ Accords had been recalled by nhsta for "inoperable" camera software as it was considered a safety issue in the past. Most recently (in 2023) Honda fit and hr-v models were recalled by the nhsta related to backup camera issues. The design of the backup camera was also changed as the part number for the replacement does not match the original & yet Honda is not retrofitting the new parts for owners. The Honda part numbers for the camera are as follows: original in the car: 39530-t2a-a310-m2; first replacement for the original p/n 39530-t2a-a31; current replacement (February 2023) p/n 39530-t2a-a410-m1 (sony vcb-h3d8). I had my original backup camera replaced by my Honda dealer - the original part was kept by the dealer to be sent back to Honda of America (per the dealer). I did keep pictures of the old camera as well as the replacement.