Frontal Driver Clockspring/spiral Cassette problems of the 2015 Honda Civic

The contact owns a 2015 Honda Civic. The contact stated that while their son was driving in a parking garage at approximately 3 - 4 mph, the steering wheel became difficult to turn and the driver had to use excessive force to regain control of the vehicle. The contact stated that there was an abnormal rumbling sound coming from the steering wheel. The air bag warning light was illuminated and other functions on the steering wheel became inoperable, including the horn. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the cable reel was fractured and was interfering with the steering controls of the vehicle. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 47,500.