Defroster/defogger/hvac System problems of the 2017 Honda Civic

The contact's father owns a 2017 Honda Civic. The contact stated that the a/c unit was blowing warm air while activated. Due to the failure, the defroster system failed to clear the glass as intended. The vehicle was taken to a dealer, where the mechanic discovered that the a/c compressor shaft seal and the a/c evaporator were inoperable. The mechanic also discovered that flammable gas was leaking from the a/c evaporator system into the cabin of the vehicle. The contact was informed that the a/c compressor shaft seal was covered under warranty; however, the a/c evaporator was not covered. The dealer submitted a goodwill request to the manufacturer, and the manufacturer agreed to cover 75% of the cost of the repair. The manufacturer was notified of the failure, and the contact opened a goodwill request for assistance; however, the manufacturer denied the request. The contact was provided with a case number. The vehicle was not repaired. The failure mileage was approximately 29,000.

My air conditioning failed producing cool air in late 2020. I took it to Honda penske in ontario. The said at that time the evaporator core is leaking but it not covered by warranty. I had pay out of pocket to install freon and that would like me for 5-6 months however the same problem would return. The following year I took it to el monte Honda dealership where I purchased the car. They reviewed and stated the same the problem and they couldnt do anything about it. I once again had to pay out of pocket to install freon myself. Any local shop installs freon for $500. I have had to do that every summer of the last 4-5 years. My most recent visit was to penske Honda which told me there is a recall for the ac condensor, which was performed along with installing of freon. The same problem arises after 3 months where the evaporator core doesnt hold in the cool air, it leaks and eventually doesnt produce cool air at all. Hot days can be miserable especially with my kids in the car.