Defroster/defogger/hvac System problems of the 2017 Honda Civic

The contact's father owns a 2017 Honda Civic. The contact stated that the a/c unit was blowing warm air while activated. Due to the failure, the defroster system failed to clear the glass as intended. The vehicle was taken to a dealer, where the mechanic discovered that the a/c compressor shaft seal and the a/c evaporator were inoperable. The mechanic also discovered that flammable gas was leaking from the a/c evaporator system into the cabin of the vehicle. The contact was informed that the a/c compressor shaft seal was covered under warranty; however, the a/c evaporator was not covered. The dealer submitted a goodwill request to the manufacturer, and the manufacturer agreed to cover 75% of the cost of the repair. The manufacturer was notified of the failure, and the contact opened a goodwill request for assistance; however, the manufacturer denied the request. The contact was provided with a case number. The vehicle was not repaired. The failure mileage was approximately 29,000.