general problems of the 2020 Honda Civic - part 2

My car was broken into while parked in a public parking lot. The 2020 Civic has a feature where all windows roll down if you put the key into the driver's door lock and turn it to the right. According to Honda of oakland service center, someone used a screwdriver to activate this feature, which in turn rolled the windows down and they were able to access the trunk latch near the driver's seat and steal items from my trunk. They were then able to roll the windows back up using the same feature (turning to the left) and I was not aware that there was a break in until late the next day when I went to retrieve items from the trunk. A related feature is that the key fob allows you to roll down all windows simultaneously by holding down the unlock button. This feature is very sensitive and can be activated in a pocket or purse. I tested out the range of the feature and was able to roll my windows down remotely from over 200 feet away while inside a building when my car was parked outside across the street. I twice came back to my car with the windows rolled down due to this feature without my knowledge. These remote window features pose a serious safety threat for consumers in urban areas, especially since the door feature can evidently be activated with just a screwdriver, and the key can be activated from hundreds of feet away. Not only can people break into my car without any equipment, but it is not evident from the outset that a break-in occurred because the feature also allows you to roll all the windows back up remotely. This makes the model an easy target for future theft, and I have already had to file a claim with my insurance to repair the mechanical damage to the lock/door resulting from this break in.

To whom it may concern, I am writing to formally address a serious issue regarding my recent service experience at freeway Honda and the unfair handling of my case by american Honda concerning my Honda Civic (VIN: [xxx] ). On January 2, 2024, I brought my vehicle to freeway Honda due to recurring air conditioning issues. My service advisor, erick zermeno, informed me that the system had three leaks: the condenser, the compressor, and the evaporator. While he acknowledged that the condenser and compressor were covered under warranty, he stated that the evaporator was not and quoted approximately $1,900. 00 for the repair. Furthermore, he refused to repair the warranty-covered parts unless I agreed to pay out-of-pocket for the evaporator repair at the same time. When I declined, the manager, jamie, required me to pay a $175. 00 diagnostic fee to have my vehicle released, despite the fact that the inspection identified defects covered by the extended warranty. Seeking a second opinion, I visited norm reeves Honda in irvine on January 31, 2024. Their technicians determined that only the a/c condenser and compressor were leaking. They repaired both parts at no charge under the warranty and found no issues with the evaporator at that time. It appears freeway Honda attempted to charge me for an unnecessary repair and wrongfully collected a diagnostic fee for a warranty-related inspection. This matter has been reported to the bureau of automotive repair. I previously filed a complaint with american Honda (case #xxx) and requested a full refund of the $175. 00 fee. Later on, the defroster and the a/c started to cause problems. On October 8, 2024, the a/c failed again, and norm reeves Honda confirmed the evaporator was leaking, resulting in a repair cost of $1,797. 79. Although american Honda initially offered a partial reimbursement of approximately $960. 00, which I declined due to the ongoing nature of these failures. Now, they rescinded the offer. Information redacted pursuant to the freedom of information act (foia), 5.