36 problems related to equipment have been reported for the 2020 Honda Civic. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2020 Honda Civic based on all problems reported for the 2020 Civic.
To whom it may concern, I am writing to formally address a serious issue regarding my recent service experience at freeway Honda and the unfair handling of my case by american Honda concerning my Honda Civic (VIN: [xxx] ). On January 2, 2024, I brought my vehicle to freeway Honda due to recurring air conditioning issues. My service advisor, erick zermeno, informed me that the system had three leaks: the condenser, the compressor, and the evaporator. While he acknowledged that the condenser and compressor were covered under warranty, he stated that the evaporator was not and quoted approximately $1,900. 00 for the repair. Furthermore, he refused to repair the warranty-covered parts unless I agreed to pay out-of-pocket for the evaporator repair at the same time. When I declined, the manager, jamie, required me to pay a $175. 00 diagnostic fee to have my vehicle released, despite the fact that the inspection identified defects covered by the extended warranty. Seeking a second opinion, I visited norm reeves Honda in irvine on January 31, 2024. Their technicians determined that only the a/c condenser and compressor were leaking. They repaired both parts at no charge under the warranty and found no issues with the evaporator at that time. It appears freeway Honda attempted to charge me for an unnecessary repair and wrongfully collected a diagnostic fee for a warranty-related inspection. This matter has been reported to the bureau of automotive repair. I previously filed a complaint with american Honda (case #xxx) and requested a full refund of the $175. 00 fee. Later on, the defroster and the a/c started to cause problems. On October 8, 2024, the a/c failed again, and norm reeves Honda confirmed the evaporator was leaking, resulting in a repair cost of $1,797. 79. Although american Honda initially offered a partial reimbursement of approximately $960. 00, which I declined due to the ongoing nature of these failures. Now, they rescinded the offer. Information redacted pursuant to the freedom of information act (foia), 5.