Brake Disc Caliper problems of the 2009 Honda CR-V

This entry has to do with replacement / aftermarket disc brake pads manufactured by raybestos. I searched this site to try and determine if this is the place to report this, but I'm uncertain, and felt it best to just give you this information regardless. I'm an auto mechanic and I've seen this issue quite a few times now over the past 5 years, and I contacted the manufacturer via their web site over 2 weeks ago, and they did not respond. This is a design error in the brake pad shim causing the pad to not make full contact with the outer caliper surface. This causes the pads on both sides to not make full (parallel) contact with the rotor. This reduces the friction aspect, and causes a slightly spongy pedal. It's easily seen in the contact surface of the rotor after an initial drive. I've had customer remarks and complaints, and the only resolve is to dismantle the pads from the caliper, and remove the anti-squeal shim. If driven as-is, the friction material of the brake pad will eventually wear down until full contact does occur, but this may take hundreds of miles. In the meantime, the braking efficiency is somewhat compromised. I have 10 photos I want to send explaining the situation, and they include an oem Honda pad with the oem shim to show the difference. I just discovered your system only allows one photo, so it's the best one comparing the oem pad to the replacement. Please request the rest if you feel this is worth pursuing on your part. The raybestos part number is eht1086h, and they apply to these vehicles; buyer's guide : raybestos eht1086h brake pad Acura rdx 2010-2018 Honda accord crosstour 2010-2011 Honda Cr-v 2005-2016 Honda crosstour 2012-2015 thank you.