Noises During Shifting problems of the 2019 Honda Odyssey

Tl the contact owns a 2019 Honda Odyssey. While driving approximately 10 mph, the gear shifted into park, there was a shrieking noise, and the vehicle stopped without warning. The contact called an unknown Honda dealer in deland, florida and was informed that the general manager would call back. The contact was not called back. The manufacturer was made aware of the failure and stated that there was no recall; however, the failure was not a known issue. The vehicle was not diagnosed or repaired. The failure mileage was approximately 1,900.