Carrier/rack problems of the 2019 Honda Passport

Sunroof spontaneously exploded without cause. Nothing hit my car and no other vehicles were nearby, nor was vehicle hit with any flying debris while driving up a highway entrance ramp, with my speed increasing from 45-55mph. I heard wind noise and thought passenger window might be down slightly so I opened window about 2 inches and closed, then immediately after I heard a loud crashing crack noise and approximately 2-3 second later a very loud explosion noise and glass debris flew off the back of my vehicle. I exited highway and pulled over and noted huge dimple and approx 1 foot hole in glass and complete cracking and glass fragments on sliding interior cover. The car has only 4500 miles and is stored in a secure garage. It had been out in the sun for less than 10 minutes and the ambient temperature at the time was 68 and sunny. I called to report to my insurance but then a friend checked internet and told me I should call my dealer. I did and they had me bring vehicle there and told me they had never heard of that happening before. I find this surprising since there are literally hundreds of issues reported online.

When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in Feb 2020, 1 month after leasing the car and approx 1000 miles.

Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and I was told that this is a common problem that Honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called Honda and asked to have the car replaced, only to be told that I am a liar and the car has not been serviced once yet. The Honda representative provided the most disgusting customer service I have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that Honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but Honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way Honda will respond to the "elephant in the room" is through legal action. I also hope NHTSA will act quickly on this very well known problem and force a solution.