general problems of the 2019 Honda Passport - part 2

Auto engine idle has an inconsistent issue with not restarting. When at a full stop, the engine goes to neutral and does not restart. This has left me temporarily stranded while I attempt a full restart. The dealer claims to not being able to duplicate the issue. The battery has consistently tested fine. I now manually shut off this option before driving.

Problem with the auto start/stop. Auto start/stop caused the car to completely shut off at a stoplight and the car would not restart. I tried applying the break and re-starting the car using the start button, but the car did not respond. The car was completely inoperable for at least 15 minutes and left us stranded at a busy intersection. The auto start/stop will often shut down the car completely at stops and it will not restart automatically. There were no warnings prior to shut down. I've only had this car a few months and it has happened twice in two months. I am forced to turn the auto start/stop feature off every time I get in the car now.

The vehicle stalls after the auto-shutoff/idle is engaged. As I lift my foot off the break pedal to disengage it, the car shuts off and indicates that it has been placed in park mode. I then have to turn the vehicle back on. It can take up to 25-30 seconds. I only ever have issues restarting the vehicle after it stalls as a result of the auto-shutoff being engaged.

3x in the last 6months my Passport has failed to start after the auto stop at idle has engaged. The dealership said the battery is fine and one technician just said “disable the feature “. Today when adaptive cruise control was engaged, the car increased in speed from the set 72 to over 80mph. I also emailed Honda corp and their response was to see a dealer and did not acknowledge if the auto stop/start issue was known for other vehicles.

I stopped at red-light and the auto stop idle was engaged. Once the light changed, and I removed my foot from the brake to disengage the auto idle, unexpectedly the gear just shifted to neutral . I then had put it in park , and press the ignition start button . It took a couple times before restarting. I had to endure other drivers honking and yelling at me, because I was the 1st car at the stop light. This has happened at least 8-10 times in the past 4 months. After having my vehicle for 3 days, the dealer said they couldn't find the problem . Wih road rage what it is in these times, something like that could spark alot of frustration in other drivers. I have read blogs about other Honda Passport owners having the same issue. Honda really needs to find out what the issue is before someone gets into an accident because of this issue!.

Popping crackling noise from dashboard screen went blank sporadic occurrences when driving with radio on and off dealer says no codes found?.

Frequent shutdown of center display panel to a black screen with "most network failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.

My collision mitigation braking system activates when there is no reason to do so. I took it to my dealer and they said it is because there is dirt on the car logo that is in front of the radar so they cleaned it. It was not dirty in my opinion. When I dove it again with a very clean logo the system flashed break again and shook the steering wheel. I know I can turn this “feature” off by pressing a button on the dash board but I have to do that every time I start the car - it malfunctions regularly. In addition to be inconvenient it is distracting and dangerous do deal with when driving if I forget to turn it off. If I loan my car to someone it is embarrassing and difficult to explain to them how to handle it.

Everytime I start my car it says my hood is open but it is not, I have to get out and open and close my hood. My fans won't run and ac or heat won't work if this error occurs.

I went to the store and everything was working fine. I noticed a crackling sound while talking on bluetooth. Parked the vehicle to go shopping. Once I returned the infotainment/instrument cluster completely went dark. Infotainment screen never powered on. Was unable to turn screen on. Turned vehicle on and off with no success. Drove home with everything completely unresponsive. Infotainment system started working the following day.

Infotainment system fails, screen goes blank, backup camera and speedometer goes blank. This has happened numerous times, dealer supposedly repaired two weeks ago but problems persist.

While vehicle is in motion I've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while I'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when I'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.

While the car is in motion the speakers make a loud crackling and popping noise. The car audio fails with an error message that says "radio unavailable" or "network communications lost". This causes all audio to quit working, along with the back up camera, navigation and bluetooth. In addition, the speedometer fails and goes completely blank while driving. Sometimes the system reboots itself after staying dead for several minutes. I have taken the car to the Honda dealership twice. They tell me they submit videos to the tech line of the problem occuring, but they do not have a solution for a fix. Problem started when vehicle had approximately 10,000 miles. Now vehicle has 32,000 miles and the issue has progressively gotten worse. These issues occur every time the car is driven, which is multiple times daily.

Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop. Speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident. Vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair.

The Honda sensing system almost constantly thinks there is a vehicle coming at you when there isn't one coming at you. It will shake the steering wheel and flash the orange brake warning at you. The infotainment system also stops working almost every drive as well and says there is no input for audio.

Infotainment system fails, sometimes reboots. Cracking and popping precede it usually - sounds as if it's coming from speakers. Then complete infotainment lcd fails - goes black. This leaves the *backup camera* non-functional.

The contact owns a 2019 Honda Passport. The contact stated the auto start/stop feature intermittently failed to operate as needed without warning. The contact stated that upon release of the brake pedal, the vehicle stalled, causing the contact to manually restart the vehicle. The contact had taken the vehicle to a dealer however, the mechanic was unable to duplicate the failure. The contact had the battery replaced; however, the failure persisted. The manufacturer had been informed of the failure. The vehicle was not repaired. The failure mileage was 10,000.

When the auto engine idle is engaged (which is the default setting), when you stop, the engine idle works as advertised, then after a few moments the car will totally shut off and place itself in neutral. After several failed attempts, the only way to restart it, is to place the keyfob against the start button hold it there while pressing the start button and holding the brake pedal. This cars maintenance has been completed on time and solely by the purchasing dealership. A battery replacement finally in December of '21 put the problem at bay for approximately 8 months and here we go again. Honda is also not being honest with the dealerships, this is a known issue just check the blogs. The dealer is the one that went onto google and started researching the issue. As for an accident, it's only a matter of time before this causes an accident, most likely someone getting rearended!.

When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in Feb 2020, 1 month after leasing the car and approx 1000 miles.

I copied this from someone posting, since it is exactly the problem I am experiencing and more. �the engine will just rev higher and higher over 4k revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly. � the remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the SUV doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles.

On two separate occasions the vehicle has not started in extreme cold. First occasion: February 7, 2021, attempted to remote start the vehicle, but the vehicle would not start. Attempted to start the vehicle from inside, but would not start. Called aaa roadside assistance to have the vehicle jump started and the vehicle still would not start. Second occasion: attempted to start the vehicle and it would not start. Attempted to use a roadside battery pack to jump the vehicle, but would not start. Hooked the battery up to a truck for 45 minutes, while the truck was running, and attempted to start the vehicle several times, but the vehicle never started. Called Honda roadside assistance and was informed that we would need to wait up to two hours for a tow truck. We waited 5 hours before the tow truck arrived. While waiting I called dahl Honda of onalaska for assistance. I purchased a new battery from them. They sent a driver out to deliver it to the parking lot we were stranded in. I installed the new batter but the vehicle still would not start. When the tow truck arrived, we tried to jump the new battery with the Honda employee present, but the vehicle still would not start. The tow truck driver delivered the disabled vehicle to dahl Honda in lacrosse, wisconsin. Each time dealership could not diagnose the problem that caused the vehicle to not start. Was told that there is nothing wrong with the vehicle. The two times the issue has occurred, the outside temperatures were below zero, thus putting my family (two very young children) in danger. The vehicle was inspected by dahl Honda in lacrosse, WI and schlossmann Honda in milwaukee. No warning lamps, check engine lights, etc.

My complaint concerns the infotainment system. The sound output will crackle, skip out or shut down altogether. When this happens, it affects all outputs including fm, satellite, carplay and the hands free. Restarting the audio system does not work. When feasible, shutting off the engine will not reset the system until the driver door is opened. This may or may not fix the problem. The most severe problem occurs when the speedometer instrument panel goes black while the vehicle is in motion. The instrument panel going black has always occurred while on the highway at greater than 65mph. These problems have always happened when the vehicle is in motion. Occasionally it may start crackling after hitting a bump. Other times, there is no identified cause for the dysfunction. The attached pictures show some of the error codes and messages seen.

My Passport has been in the Honda service department 12 times for the entertainment display not working. The system makes pops and crackles. My biggest concern is not being able to see backing up. And also losing navigation during travel to unfamiliar places. Now I'm also losing connection to the anti-theft system. The auto-stop-start malfunctioned at a stop sign and would not work until I turned off the engine and opened the door and then it worked. Overall, very unhappy with this vehicle.

The radio displays an error message of �network communication lost� before the screen blacks out. This happens over and over every time I drive the vehicle. In addition, the screen for the odometer blacks out and I cannot see the traveling speed of my vehicle. I cannot use the federally mandated backup camera as well as the parking sensors. I cannot see the parking sensors. The vehicle also shows �brake� continually when driving as another car approaches from the opposite direction. There is no need to brake at these times. This occurs very frequently while driving. The last item is the transmission does not want to shift while traveling downhill about 50% of the time when I leave my house. The engine will just rev higher and higher over 4k revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly. When another vehicle is approaching from the opposite direction many times it does not turn off and I blind the oncoming driver. I have brought this to the dealership twice and it has not been fixed.

Infotainment displayed �network connection lost. � system and dashboard digital console rebooted while driving. This includes speedometer, navigation, and fuel gauge.

The infotainment center will display a connection error and then shut off while driving. The screen behind the steering wheel will also shut off while driving. The problems seem to occur when hitting a bump in the road small or large. Also when this occurs the speakers will crackle and pop if any audio was playing when the issue started. The speakers occasionally will crackle and pop even if there was no audio prior to the issue occurring.

While driving over slightly rough roads, the radio speakers will make a crackling and popping noise. Sometimes to the point of complete malfunction where the sound will go off completely and show a message of no audio input. The only way to reset the audio is to stop the vehicle, shut off the ignition, and open the drivers door to end the retained accessory power feature, then restart the vehicle which reboots the infotainment system. Problem was reported to the dealer service department who says they can't replicate the problem. This occurs while using any audio input sources, including the maps feature in apple carplay. It's very distracting and therefore a potentially dangerous problem while driving the vehicle.

While driving a crackle is emitted from the front speakers. The tuner will blank out and display "check tuner", then the entire instrument pod goes dark. No speedometer, no other instrument information. Appears to be doing a reboot , while the car is in motion. Seems to be related to turning corners or hitting small bumps in the road. Very dangerous because it happens at anytime, regardless of speed you are travelling. Suddenly entire dashboard is black. Car has approximately 6,000 miles on it, but problem began earlier and has progressively gotten worse.

My auto start/stop repeatedly fails to start after engaging during a traffic stop (stop sign, red light, etc. ). The engine cuts off and will not start again, causing safety issues as the car is idle and “stalled” when traffic begins moving. Things an ongoing problem that I have reported to the dealer several times. The below questions ask for dates and mileage of incident, but this has been an ongoing incident for several thousand miles. I have completed the info using approximate dates and mileage of first of many occurrences.

As we were driving down I-65 in kentucky (driving back home to michigan), the vehicle lost functions / communications of the infotaiment system, we were relying on the gps system via "apple play" to determine what exit to take. From prior experince with this "issue", I knew we needed to pull the side of the highway and shut the vehicle off, then turn back on, and thats what we did. It worked, but was not safe on that busy highway.

Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and I was told that this is a common problem that Honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called Honda and asked to have the car replaced, only to be told that I am a liar and the car has not been serviced once yet. The Honda representative provided the most disgusting customer service I have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that Honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but Honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way Honda will respond to the "elephant in the room" is through legal action. I also hope NHTSA will act quickly on this very well known problem and force a solution.

Driving my car on belt parkway, I connected my phone to use android auto, the radio stopped working, head unit said "audio is off" and also the instrument panel was not answering to my commands. In the same drive I almost crush with a vehicle coming from my right side because the alert system didn't light on to warn me. After few more miles I could pull over, turn off the car, opened the door, close the door, turn on the engine , connect my phone and same problem came out. I have only 465 miles with my car and I already contacted the dealership 2 times regarding this problems. I also ask the dealership to give me my old car back but they refused. What should I do. I am very worried about this car and I don't feel comfortable and safe driving it anymore.

While driving on the highway my Passport, I smelled what reminded me of electrical wires sizzling it was coming from the Honda display audio unit . The apple play stop working and I had no audio sound from the radio or other app. The unit was unresponsive and remain on with the engine cut off. The display while not working remain on for three day before turning off. The unit randomly continue to go out after the smell of burning wire. And error code begin to display: 6382 appeared. This problem is still occur and I had to replace my I phone because the inside of the phone was burn. I do want to have the Passport cause harm to someone before check this safe issue out.

The entire audio/electrical goes out while driving. Crackling, popping sounds, sound like small pebbles hitting windshield, or electrical shorts, and then the entire console goes out. Back up camera, all audio, navigation, screen fades in and out few times, with the small crackle sounds, then usually a loud crack, and everything goes dark. If you pull over, shut off car, and restart, sometimes it comes back. If you are driving, it maybe restarts in 10-15 minutes, but will continue with shorting out again. Brand new vehicle, bought at the end of October 2019. Honda does not seem to have fix, or any connections to why some vehicles have this problem, and others do not. I have reached out to the Honda corporation, with little response back from them. Our garage is doing the best they can, following bulletins on updates for what or how to attempt repair from Honda. Our new car has been in garage 2 different occasions,November 2019, and February 2020, for days at a time, for the same problem. Honda knew this was a problem, and still sold vehicles.

Since I have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds. . I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times�other times it breaks suddenly and then releases or I have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and I have expressed I do not want them constantly driving my vehicle trying to cause this issue when I was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with Honda motor America where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, I am on my own unless I am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to �if I were you I would just shut it off every time I get in the car�. I want it to work properly being it was part of the reason I leased the vehicle as it's standard equipment,.