Hyundai Entourage owners have reported 25 problems related to equipment (under the equipment category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Hyundai Entourage based on all problems reported for the Entourage.
This the 2rd time my. Rear sliding door flew open while on highway with my grandkids in the car . Majority of the times the rear sliding doors will not open the buttons do not remotely open the sliding doors and the sliding doors get stuck . Its really dangerous because if my grandkids are back there a danger breaks out they are most likely not to survive .
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In June of this year, we received an �important safety recall� from Hyundai, instructing me to park my car outside and away from structures and other vehicles until a repair is completed. I brought the car to russell westbrook Hyundai in garden grove on June 15th of this year. We were told that it would be ready later that day. Then the 16th. Then the 17th. Then the 18th. Then the 19th. Then I was told the parts would arrive in a couple of days and did I want to leave the car there. I declined. On June 22, I called the parts department and was told the parts would arrive in the middle of July. I called at that time and I was told it would be the end of July. I was advised that I would be contacted within 3-5 days. Two months have gone by with no further word. I'm 77 years old and I'm uneasy driving this car.
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The rear sliding doors do not open. They only open from the outside. If a person is sitting in the rear of the vehicle and tries to exit, they can not get out of the vehicle unless opened from the outside latch. Only when parked exiting the vehicle.
When I took my car in to comeback Hyundai to repair recalls 03/28/2018 the car was purchased 10/28/2008 first owner and I purchased the car 02/15/2018 I was told to take the car in for recalls 03/20/2018 however the dealer gave me a complete on recall only to find out they never did the work they invoiced. I called Hyundai head quarters but was told only the first buyer is covered. Ashley 09/19/2019 09:59am 714-965-3828 I was told it was 10 years from date of first purchase not the first buyer. On Saturday September 15,2018 I went back to the dealer ship because the latch that was told that was fixed was in fact not they then admitted there error then was telling me they could not fix my car right then. I lost trust in there dealership and call there corporate number 1-800-633-5151. How can I trust a mechanics who claims they fixed something when in fact they did not.
Vehicle was parked in the driveway, not driven for approximately one week. The engine compartment started smoking then erupted in flames.
Hood latch recall.
After closing passenger side slider door several times, it suddenly opened again without pushing the ceiling button . . . . On its own and I had to force it shut physically. The vehicle was in park but engine was idling.
Power doors won't open or close completely.
Took in my vehicle to a Hyundai dealership to repair a recall (hood latch) and get inspected while I was there. They said I had a major oil leak and would cost 2,000. And it could be a fire hazard. Valve cover gasket was leaking on the alternator. My husband changed the oil and that had a small leak when we got the vehicle but over time it was covering the alternator. We left after we paid for an inspection that didn't pass. We never had a problem with it passing other year at local places. Then we saw online how other Hyundai's had a recall for the same problem we were having. I feel like the dealership knew this and was looking to make a profit off of us regarding this manufacturer defect.
I was driving the speed limit when all of sudden my hood flew up, smashed my windshield, thank god I was able to pull over and no one was hurt but, my hood was crunched and my windshield shattered, set up an appt. With Hyundai dealership as they told me the latch for hood had been recalled. On my way home stopped for gas, pulled in behind a man with his young child in a car seat when the van just started to accelerate, I couldn't stop, even holding both feet on the brake peddle, my husband reached over and turned the van off. We slammed into the back of the car with the baby in it, again, thank god no one was hurt but had these been different circumstances who knows what would have happened. Have no idea what caused the van to accelerate, and am really afraid of driving now.
Vehicle was on highway and had traveled approx 8 miles then while lightly braking from 50 mph. Hood flew up and broke windshield and damaged hood. I believe this to me a secondary hood latch failure similar to the recall for kia sedona which is nearly identical to the Hyundai Entourage. Kia and Hyundai produced these cars as a joint venture vehicle.
The right rear sliding door does not stay latched. It automatically slides open while driving.
When I tried to pull out onto the highway, the accelerator wouldn't work. The van was coasting slowly, but the gas pedal had no effect, even pushed down to the floor. I was able to pull off to the side of the road, and the esc off light, and the check engine light were both on. I turned the vehicle on and off, and it started working again. The check engine light is still on. This is a major safety issue. I was lucky that day, because there wasn't any traffic coming, but if I was on a busier highway, it could have caused a major accident.
When I researched the recalls for the Hyundai Entourage 2007 I found a recall (internal recall campaign 110) and when I called I was informed that my van was not part of the recall, even though I am having the exact same issues listed on the recall, intermittent operation of the push-button start feature, affected the operation of the brake transmission shift interlock feature, preventing the shifter from being moved out of the park position and cause the electronic stability control (esc) malfunction light to illuminate. They were unwilling to assist me in fixing this issue and told me that I would have to pay out of pocket to fix the problems. 2007 Hyundai Entourage service brakes, hydraulic:switches:brake light, exterior lighting:brake lights:switch NHTSA campaign #13v113000.
Coming into my driveway, which I had done thousands of times before, pushed the open button on the van's mirror, my foot on the brake waiting for the garage door to open, my daughter to get out. However, before she could remove her seat belt, the van lunged forward with such speed, we were both screaming in shock. It smashed thru the garage door lunged with such force tearing down the closet in the back of the garage, running over lawn mower and power tools, and smashing everything in its path. My daughter, who is a professional driver, slammed it into park, and I turned off the key, still in shock. My foot felt like it went thru the floor I was on it with such force. My husband heard the crash (he is nearly deaf)so he rushed to pull me out as I was stunned, my daughter got out, called 911 as she smelled gas. The fire dept came and turned off the gas, did a meter reading and there was no natural gas leaks. In all my 60+ yrs of driving all types of vehicles, all over the world, my husband is retired military, I have never had anything like this happen. We were planning on packing the van to leave on a trip, if I would have been on a hwy or school zone or at a busy section of town, I shudder to think what would have happened, perhaps we would have been killed or worse, others would have been injured or killed. I've driven with the same insurance CO. For 59 yrs and have a super good driving record, to this day, I can not get into a car or van and drive. . . This has really made me realize, that cars/vans are unsafe today. When my husband talked to our mechanic's, they told him, it happens often, that a garage door opener can set off the electronics in a van or car and it will lung forward out of control. Omg something needs to be done to make them safer not more gadgets.
The rear door (hatchback door), (latches/locks/linkage, structure), on my 2008 Hyundai Entourage Mini-van, failed to open. All efforts to open the door proved fruitless. Request Hyundai motor America to repair latches, locks, and/or linkage under one or more of the recall and/or repair consent decree negotiated with the national highway transportation safety administration (NHTSA). Note, latches and locking mechanisms on this vehicle have failed previous. Reference the passenger side of the vehicle sliding door.
The vehicle has begun vibrating significantly upon acceleration and at higher speeds. I have since had the tires rotated multiple times and balanced. I finally took the vehicle in to the dealership this week (7/8/14) and they recommended front brake repair a replacement engine intake (unsure of the actual name) that should take care of the problem. After almost $400 in repairs already, their post installation test derive revealed the same vibration issues. They have now suggested that they have identified massive deterioration in the right axle an that now needs to be replaced. From my research on message boards, this is a problem that seems to exist on Hyundai entorage models and kia sedona minivans from the same year. The vehicle is less than a year outside of warranty. Since this seems to be a pervasive issue with this model and a manufacturer safety concern, since the the axle is not a part that should be subject to this type of normal wear an tear after only 52k miles, I am requesting that the repairs be completed at no charge to me vs the $800 requested by the dealer.
I was driving at 45 mph and suddenly we heard the noise stating that passenger door is opened. We stopped our car on the side as kids were sitting in the back. Opened the doors and closed again. This happened few time since then. There is definitely some problem with the parts.
This model Entourage minivan has powered rear sliding doors. The doors often jam making egress/ingress difficult and/or unsafe.
Beginning in August of 2013 our Entourage started experiencing episodes of randomly not starting, with episodes occurring about every two weeks, sometimes more often, sometimes less. For awhile we suspected it was an issue with the battery, but after replacing the battery twice now, we know it is not an issue with the battery. We do know now that it is a condition known as an intermittent, no crank/no start. We do not know for sure why; however, we suspect, per a technical service bulletin put out in August of 2007that we found (#07-90-009), that it is due to a faulty ipm module. Hyundai refuses to acknowledge that bulletin or to cover the repairs since it is not under warranty, and a diagnostic is proving futile (per our experience of having a diagnostic performed that turned up nothing) since the problem resolves itself after sitting for some time, therefore, by the time the mechanic is able to see it is no longer exhibiting the problem, so we are left not only not knowing when our vehicle will start on a recurring basis but unsure as to what to do about this problem.
Power sliding doors erratic operation. Currently one door does not operate with remote or inside power button. It would partially open then close automatically, then stopped operating completely. Have had similar problems in the past, addressed by the dealer. Now it's a repeat issue. Other customers report doors opening by themselves while vehicle is in motion. This is a safety issue and warrants a safety recall.
Rear lift-gate door latch assembly failure.
There were numerous incidents with my 2008 Hyundai Entourage power sliding doors automatically opening/closing on their own. It mostly happened when I was stopped and was waiting on my children's bus to come but the incident in January 2009 occurred when I was getting on the interstate. I had stopped at a red light and proceeded to turn onto the interstate when one of my power sliding door opened on its own while I was driving. This seat just so happened to be the seat that my, then, 3 month old daughter would sit in. I literally had to take it to the dealership more than 4 times in a year (sometimes I would not take it in because they kept telling me if they could not replicate it, there was nothing they could do) and it was in the shop, collectively, about a month so they could attempt to replicate the problem. Even with showing them video, they said they could not tell what the problem was. After about a year and a half from purchase, they finally started changing out parts (starting from cheapest to more expensive per my request) and found that it had to do with the switches. This is a huge safety concern because the doors have shut on me while I have been standing in the door trying to get my kids out, they have opened while driving, and many times it would open and close repeatedly on its own but wouldn't fully open until I turned off the power function. If something happened and the car caught fire, this could cause smaller children to become entrapped. It is a serious safety issue that I have seen people posting about all over the internet with the exact same problem as I am mentioning. These vehicles need to be recalled before someone does lose their life or become seriously and/or permanently injured!.
The power sliding rear doors began to intermittently fail to properly close and latch during the first year of ownership. After numerous attempted fixes by the dealer (one under recall) the problem has still remained and even gotten worse. Now these doors almost always fail to properly latched closed and have slid open on several occasions when the vehicle was moving.
Since this first incident we have had problems with our power sliding doors on our van. The doors have done the "dinging" the crunching and grinding noise, opened when turning a corner. Often comes unlatched and makes the light come on and the alert. This has happened mostly on the passenger side but we have had issues with both doors. I'm tired of fighting with it and have run out of warranty so now I have to pay to get it fixed and haven't had the extra cash to do so. Maybe if someone dies from this Hyundai will take notice, guessing that's what it's going to take. They realized they had a lemon on their hands, why do you think it was only made 3 short years.
Problem Category | Number of Problems |
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Equipment problems | |
Owners/service Manual problems | |
Radio/tape Cd Player problems | |
Carrier/rack problems | |
Air Conditioner problems | |
Air Conditioner problems |