Seats Problems of Hyundai Equus

I am reporting a recurring safety-related defect in the headrest mechanisms of my 2014 Hyundai Equus. The first incident occurred in the front passenger seat. While driving, I lightly leaned my arm on the passenger headrest when it suddenly popped up with a loud, startling noise and occurring an road incident . The internal components crumbled instantly, requiring a complete replacement. This was a costly repair, which I first inquired about with the service department at autonation Hyundai in columbus, GA. It was eventually repaired and completed at columbus body collision, columbus, GA on [xxx], the driver’s headrest failed in the same way. It popped out of position unexpectedly, and the internal structure again appears to have broken and crumbled, while I was parked at quiktrip fuel station. Alpharetta, GA. This incident has made me concerned about occupant safety, especially regarding whiplash protection and the risk of the headrest becoming a projectile or collapsing under impact. Since both front seat headrests have failed in the same way, I believe this may indicate a design or manufacturing defect. I respectfully request that NHTSA investigate this issue and consider a recall so that affected Hyundai Equus owners are not left with expensive and unsafe repairs. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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On August, 2nd around noon, I was driving alone, west on a rural road called 1869 in liberty hill, TX. I believe the speed limit on this winding rural road is 55mph, and I was about 1 mile west of 183. While my car was in motion, my active headrest activated (exploded) into the back of my head, throwing me forward into the steering wheel. This happened randomly and unprompted. There were no other cars on the road with me, I didn’t collide with anything, and the road was smooth. I quickly regained control of the car and continued to my destination. The Hyundai dealership confirms the misfired active headrest, and Hyundai does not want to repair it, as the vehicle is out of warranty. There were no warnings prior to the event. I was resting my head on the headrest when it happened.

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