Sway Bar problems of the 2004 Hyundai Santa Fe

This was covered by hyundia recall campaign 124. I filled under case # 9878948. Spring repair 2/12/14, sold car 4/5/14, recall 2/4/15. They only would pay for $318 of the $917 total repair and said it has to go to a hyundia dealership. They refused to pay for the sensers, strut mounts , sway bar link etc per the invoice. I contacted the person I sold it to and made a dealer appmt but they didn't show. Hyundia consumer affairs 800-633-5151 told me to file a dispute with bbb autoline which I did under case # hyu1713624. They never responded. Bbb autoline now says that they don't handle recalls disputes but you do. I just talked to them and they referred me to you. Without ever talking to me, while I was trying to get the car into a dealer and waiting for the bbb autoline response hyundia closed out the case. Ironically hyundia would have replaced both springs with oem, all other damaged parts and any damaged tires per their recall. It would have cost them 2x as much as the $917. They wouldn't even call my mechanic who the local hyundia dealer acknowledged as reputable. In our case, the broken spring bent the strut, damaged the sway bar and tore the abs sensor wire. The language in the recall information actually calls for the dealer to replace installed non-oem struts with oem struts so the new bracket will fit properly. Given this, I am surprised that you chose not to pay for the cost of the one strut and mount ($62. 1 6 +$135. 88) & repair ($37. 20) and the spring repair ($37. 20). Likewise hyundia chose not to pay for the damaged abs sensor ($175. 94) and its repair ($55. 80). In minnesota, like most states, parts are subject to sales tax of 7. 125%. In this case it added up to ($45. 25) which hyundia chose not to pay. Likewise hyundia choose not to pay the shop supplies ($13. 18) and the environmental fee ($4. 93) which are pretty typical.

I drove to work without incident on a major interstate at 6am. My car was parked in a secure lot for 8. 5 hours. When I went to leave for the day, I started the car, put it drive and began to roll forward. When the car began to move I heard a loud grinding noise and stopped immediately. I called my husband and had him listen to it by phone. We had the car towed to out local Hyundai deal who informed us that the drivers side spring had broken which broke the strut, pinched the brake line and bent the sway bar. Total repair cost was 1053. 31 with tax. We opted to replace both front springs and struts because we felt this was the safest thing to do after researching on the internet and discovering that there were hundreds of the same complaint in all Santa Fe's no matter what the year especially after reading that many of them occurred on an interstate traveling at 65 mph resulting in further damage and injury accidents.