Carrier/rack problems of the 2006 Infiniti FX35

I am the second owner of this vehicle. The dashboard has been melting since 2012. I took my vehicle into a new orleans Infiniti dealership who told me to contact the manufacturer because there was a recall on the bubbled melting dashboards. I called the manufacturer in 2012 and they told me that the recall had expired. I asked them why didn't I get a notification they stated that the notification went to the original owner. At this time they updated their system with my address and contact into. I tried again in 2016 they told me the same thing, that it expired. I tried again August 2018 and was told that the recall was extended but once again it expired in 2014, this is very frustrating because I called in 2012 and was told I no longer qualified only to find out that it was extended and I still wasn't notified of the extension. My �luxury� leather seats have also begun cracking and tearing up. I am so displeased with this experience. I have owed my vehicle for 8 years and will never purchase another Infiniti, this is a luxury brand vehicle and I am very embarrassed to ride around with anyone in my vehicle because this is always the first question people ask about. . . . What happened to your dashboard?? please help me get this resolved.