general problems of the 2014 Infiniti Q50 - part 1

At 25°f (-4°c), the vehicle’s direct adaptive steering (das) system suffered a total loss of power assist triggered by a transient low-voltage condition during startup. The engine failed to crank twice with a flickering battery icon before starting on the third attempt; notably, the das, vdc, and master warning lamps only appeared after the voltage drop, indicating a systemic logic failure rather than a hardware fault. Upon ignition, the vehicle entered a "mechanical backup mode" where steering became physically heavy and immovable by standard driver effort, constituting an unreasonable risk to safety and a crash hazard. Although aaa confirmed a 53% battery charge, a new battery did not restore functionality, as the das remained in a permanent logic deadlock requiring a 3-unit software re-initialization of the das control modules. A clerical error on the service invoices incorrectly suggests the failure occurred after the battery replacement; factually, the steering failure was the precipitating event that necessitated the battery service, and the subsequent logic lockout confirms the defect is software-based. This incident matches the exact failure mode and environmental conditions of NHTSA recall 16v-430 (campaign r1610). Inspections by aaa, an independent shop, and an Infiniti dealer confirmed no mechanical damage. Infiniti has refused to remedy this safety defect, claiming this VIN was excluded from the 16v-430 batch despite the vehicle manifesting the identical failure mode and safety risk. I am formally petitioning for a recall query (rq) to investigate a recall expansion. The current scope is insufficient, as excluded vehicles are suffering the same catastrophic steering lockout which represents a significant public safety risk.

Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.

The contact owns a 2014 Infiniti Q50. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose and made an abnormal knocking sound while making a turn. There was no warning light illuminated. The contact was able to manually move the steering column from underneath the steering wheel. The vehicle was taken to an independent mechanic, who retrieved dtc: c1130 and c1138. The mechanic informed the contact that the failure could be related to the steering column, but a more detailed inspection of the steering system was needed to confirm the cause of the failure. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,850.

Recall number 16v430000 recall date 06/12/2016 steering wheel locks up when turning and steering wheel turns upside down must turn vehicle off then turn back on for steering wheel to correct its self its very dangerous to drive I called my local dealer they said they never heard of such recall and found nothing on my vehicle please help me I just need my vehicle fixed ive been a service manager for 9 year now all im asking for is help.

The contact owns a 2014 Infiniti Q50. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 16v430000 (steering); the VIN was included, but the dealer refused to complete the repair because the contact declined a diagnostic evaluation. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 154,000.

The backup camera (parking assist camera) image is flipped left/right. The backup video display shows the rear view of the vehicle and super imposes the direction of travel with turn based on the position of the steering wheel. With image flipped left/right reversing the vehicle is counter intuitive and does not match the super imposed directional guidelines. When this malfunction occurred I nearly crashed into a parked car while trying to reverse into a parking spot. There is no indication of the malfunction. Driver must realize the image is flipped and turn in the opposite direction. This is definitely a safety risk.

The contact owns a 2014 Infiniti Q50. The contact stated while driving at various speeds, the chassis control system warning message was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA campaign number: 16v430000 (steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 100,000.

1. The electric power assist system or das malfunctioned preventing the car to steer correctly. When pulling out of side street onto the main boulevard, the car would not steer straight, there was no response from the steering wheel input and the vehicle crashed into a parked car parked on the side of the road 2. The safety of the driver and others were put at risk because the car crashed. 3. The problem has not be confirmed by the dealer our insurance company stated they may or may not investigate the problem. 4. Our insurance company has photos of the accident and damaged vehicle but has not inspected the car components for possible failure. 5. No warning light or messages were displayed to the best of my knowledge prior to the crash. 6. There was a safety recall # 16v430000 for this model and model year but our VIN indicates that there is not an outstanding recall currently for the car.

Engine has rough idle while in park. Even after the following maintenance was done. Replacing spark plugs, engine software update, coolant flush, power steering flush, fuel system clean, new mass air flow sensors both sides, serpentine belt, all new gaskets on top part of engine, valve cover, intake manifold, spark plug tube seals. Flushed rear and rear diff and transmission. Steering is heavy to turn. The colder it is outside the worse the engine shakes. Throttle response is delayed at times. Transmission shifts hard the worse the engine shakes. Colder it is the slower the windows roll up and down along with the wipers. Engine drops rpm when turning wheel while in park. When driving engine drops about 100 - 200 rpm then keeps going back up under acceleration but causes transmission to shift hard. This problem causes the output shaft seal to break and rear wheel speed sensors were replaced. After a sharp turn car hesitates to accelerate even if hard on the gas. Extreme cold temps outside make the engine almost sound as if something inside engine internals is not right. Hot and humid weather makes it run the best. No check engine light problem started at 90,000 miles now im at 126,000 miles and still no fix and no check engine light. Loss of engine power. Even going up the smallest hill incline maybe a couple feet over a distance of maybe 3 blocks engine downshifts to 5th gear just to maintain 70mph even though I can be going 50mph in 7th gear. Car jolts forward when coming to a stop as if the output shaft is still spinning at a different speed than the engine. Can cause an accident if not fixed. Other Infiniti cars seem to have the same problem. Even the g37.

The chassis control module error light just come on . . . . Also the gps and radio there is no sound and wont tune in the in touch not working.

Our front right bumper was just slightly damaged when back out of our garage. It was very mild cosmetic damage that occurred at only a speed of perhaps 5 mph. Original body work estimates came in at $2,000 only to spiral out of control with the steering modules being replaced them steering rack before the car was ultimately totaled as the steering programming was still off. Upon research we found out that this particular model was plagued with electronic steering issues which appeared to be addressed under multiple recalls. The insurance company stated that they have videos of the steering wheel going crazy back and forth wildly after the modules were replaced. I am extremely concerned that such an insignificant bump could not only result in totaling a vehicle but could jeopardize a driver's safety with the steering issues.

While driving my vehicle today approximately at 4:20 pm mst, my steering and braking system stopped working while I was driving and as I was approaching an intersection located here in colorado springs, CO. This scared me and I thought I was about to die. Is there a recall on the 2014 Infiniti Q50 hybrid steering and braking system? if so, what do I do about these issues? so many lives are at danger with this vehicle and its steering and brake systems. This must be fixed immediately! I'm in law enforcement and this could be catastrophic for Infiniti and Nissan.

I had 2 right side headlights blown out the led and Infiniti says this never happens but it happen to me 2 times on the same exact side and the lights inside my car flecker and burn out.

100% manufacturer defective, das, recall performed in 2016 at the herbs chambers prior us purchasing the vehicle in April 2017. Car broke down in highway @ 65 mph.

The chasis control system error warning iis on also key system error is on alsso the radio works but no sound from speakers.

While driving, the car lost all power, steering and breaking capabilities. All of the dash warning lights lit up. Infinity replaced the abs system.

Steering wheel lock up while driving and the car still running.

"takata recall" I have lost control of the steering in my car on multiple occasions. I have taken the car to the Infiniti dealership twice, and twice they have replaced the three computers in the car that control the steering. Though I have been able to save the car from an accident so far I fear I will not always be as lucky.

During 20 degree f, I drove my car with no issues to a retail store, parked it in a parking lot. After shopping, returned to my car & started it up, put in reverse, started backing up, then several malfunction lights lit up on the car's dash & the steering wheel locked all of a sudden. I could not turn the steering wheel. I could only move the car forward & backward & this is all while the car is powered on. I had to have the car towed to the dealership. In past history, there has been 2 other steering recalls (electric power assist system & adaptive steering parts) on this same make/model,& year. The dealership service team told me on 1/22/19 & the issue with my car was the chassis control module (the brain of the steering wheel) & a lane departure malfunction & the cost of repair is $1600 (not covered) despite I have an extended warranty. The chassis control module as the brain of the steering wheel clearly relates to the previous steering recalls (electric power assist system & adaptive steering parts) along with the lane departure malfunction as diagnosed by Infiniti dealer in suitland, maryland. The description of the previous 2 recalls (electric power assist system & adaptive steering parts) say that in freezing climates, the engine compartment reaches freezing, disabling the power steering system, resulting in a loss of steering, increasing risk of crash. As diagnosed by Infiniti, definitely the chassis control module & even the lane departure technology parts have not been included in the previous steering recalls & should have been. Please issue steering recalls for the chassis control module and lane departure malfunction parts or just the entire steering system. Infiniti is fixing my car at no charge to me after I told them about the related previous steering recalls. Per the internet, many people have experienced this with this car model. Danger!!.

Tl- the contact owns a 2014 Infiniti Q50. The contact stated that while driving at different speeds, the vehicle unexpectedly steered to the right as well as when the vehicle first started. The contact also mentioned that the failure occurred periodically. The vehicle was taken to sheehy Infiniti of annapolis 123 ferguson rd, annapolis, MD 21409 (443) 400-7125 where the computer was reset. The vehicle was taken back to the dealer where the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The manufacture was made aware of the failure. The failure mileage was 43,000. Dr.

Bought car on 12/30/17. Upon driving home the car swerved repeated into other lanes. As it was snowing out, I did not take it seriously. Then on 12/31/18 and 1/1/18 I did not drive. On 1/2/18 I emailed my sales rep and informed him of the swerving and my concern for safety. No response. Then on 1/3/18 I emailed jake william again and still no response. Ps I have copies of all emails. Then on 1/4/18 lia contacted me on my experience. I informed them and then jake called me. He informed me to bring to car back for an alignment check. I did. Service informed me my newly certified car was out of alignment. They said they fixed it. I drove it home and immediately informed jake willis it was still pulling both sides. I told him I am bringing it back tomorrow 1/12/18 and I would need to purchase a different car. He said I needed to speak to the gym. I spoke to steve (gm) at lia Infiniti and he told me there is nothing wrong with the car and that it the way the car runs. Hhhmmm I need help with this. The car steering is not right. I have since looked on line to find out the Infiniti Q50 2014 has steering problem. What can I do?.

It started with a flat tire and the psi light lite up on board and flat tire also, had the flat tire fixed and took car to the shop where I got tires replaced, within a year of ownership, replaced due to them being bubbled gm replaced them for free; took car to (just tires gm recommendation) with free tire balance and rotation and they also did front end alignment, after that lights was still on and shop rep said to drive the car a couple miles and it would reset itself so I did and still light was on drove to church on 4 lane hwy 85 n bound and I felt a slight tug on the right passenger side of the front of the car and decided to move out of the lane behind a 18 wheeler as I attempted to move out of my lane the car made a sudden jerk back in the lane which I was in and the wheel locked and I could not control or unlock it and the car began to spin and slide into the rear end of the 18 wheeler, the sonar system was engaged and it did not respond to what it was designed to do, nor did the lane departure indicator, nor the anti-braking anti skidding work as it was designed which caused the accident which lead me going to the hospital with a diagnosis of muscle inflammation. The sonar failed was illuminated on the dash. My 2014 Q50 sedan was equipped with sonar, lane departure, blind spot indicator; it was fully equipped. I am very sure that the steering and anti-braking anti skidding did not engage as it should. Infiniti will send an inspector to the totaled car and pull the black box/or chip and check out what went wrong. Waiting on the result on or after June 14 or 16 as of their decision.

The contact owns a 2014 Infiniti Q50. While driving approximately 20 mph, the contact lost control of the vehicle and collided into a residential building. The contact received minor injuries and received medical treatment. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was not fully diagnosed. It was unknown if the air bags deployed. The manufacturer was not notified. The failure mileage was 34,000.

With the vehicle stationary, or at a very low speed, not sure but in a parking lot. I was backing out of a parking spot after transitioning from reverse to drive turned the steering wheel to the left rather quickly and the steering wheel came to an abrupt stop with a noticeable thud sound. After it stopped I was able then able to continue turning to the left but more effort was required and noticeably stepped feel to the movement for about 30 seconds. I have had this happed twice, and have experienced the stepped feedback on two other occasions but it took a lot longer for the feeling to go away.

Unsafe vibration and uncontrollable steering when breaking over 40 mph. Sonar sensors doesn't not work at all. When traveling on the highway or streets and above 20 mph when breaking for a traffic light there is an intense vibration that shakes the car and steering wheel, also make turning, controlling the steering wheel and staying in the lane extremely difficult!.

Das (direct adaptive steering) steer by wire system loses calibration which causes steering loss. Dealers re-calibrate system but calibration loss continues. Faults and errors don't register and backup steering system does not engage as the fault in the system is not triggered but makes the car undriveable and creates a major safety issue when calibration causes the car to steer (turn) without turning the steering wheel. This happens from start and in motion, both city and highway. In my experience always during warm weather and when driving straight.

It is difficult to control the car. Specially during curves/turning. A lot of force must be maintained in the steering wheel. The cars wants to go opposite to the direction being manipulated by the driver in the steering wheel.

On several occasions while driving my car, it has locked up on me. I have taken the car back to the dealership three times for this same issue. The last time I took it in because my car locked up on me after coming off an highway and I was hit by another car. I took it back to Infiniti who claimed they could not duplicate this issue. Even though I pointed them to scores and scores of similar issues being reported on the internet. Infiniti's response was "anyone can write anything on the internet". I thought this comment was insensitive and downright ridiculous. Even though anyone can write anything on the internet, most people would not get on the internet to complain about a problem with their car that was not true - what would they get out of it??Infiniti's cavalier attitude has shocked me since my family have bought five Infinitis from them over the years and have never had these types of complaint. Additionally this type of issue could kill folks! is Infiniti trying to balance lives against a recall that's needed. . . . . . I am shocked and apalled!!!!!!!!!!!!.

I was backing up into a space and lost complete steering - automatic or manual. The steering wheel was turning freely and the front tires remained in the position they were in just prior to this incident. I stopped the car immediately and turned off the engine. After restarting the car, I continued backing up but felt the torque of the steering wheel alternating between power steering and manual steering.

I was driving at 45 mph on a straight parkway with one hand loosely on the steering wheel when all of a sudden the steering wheel went to the right as did the front wheels as if I was making a right hand turn. I pulled the steering wheel to the left in order to continue going straight and placed my foot on the brake. A few seconds later, I intentionally took my hands off the steering wheel and, again, the car wanted to make a right hand turn. This phenomenon with the steering lasted about 15 minutes at which time the steering was normal. . . Updated 05/07/15 updated 9/16/2015.

The contact owns a 2014 Infiniti Q50. The contact stated that the vehicle was serviced under NHTSA campaign number: 13v588000 (steering); however, the failure recurred in above freezing conditions one year later. While driving 10 mph in a parking lot, the "chassis malfunction" warning light illuminated on the instrument panel and the vehicle failed to steer in the intended direction. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer and dealer were made aware of the failure. The vehicle was not repaired. The failure mileage was 12,000.

The contact owns a 2014 Infiniti Q50. While driving at an unknown speed, the vehicle would independently veer to the right. The vehicle was taken to the dealer. The technician diagnosed that the software needed to be updated. The update was completed, but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 3,000.

The contact owns a 2014 Infiniti Q50. While parked, the steering wheel seized without warning. The failure occurred several times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.

On 12/26/2014 & 12/27/2014 at speeds between 5 mph & 30 mph, the car wanted to turn itself to the right. . . It required drivers correction with significant force to maintain a straight line on the road. On 12-27-2014, taking the car to the Infiniti dealer (sacramento Infiniti) the problem went away after reaching freeway speeds. I left the car with the dealer service department for diagnosis & repair. The service manager said he was completely unaware of this type of problem. The car has "direct adaptive steering" (a drive by wire system).

I am making this report to alert you to what I believe is a dangerous condition in a newly offered vehicle system, as reported by a writer (chris clonts) for motor trend magazine. I do not own this vehicle nor any Infiniti model. The vehicle involved is being used by the magazine as a long term test vehicle. . Read more...