Power Train Problems of Infiniti QX60 - part 2

Dear Infiniti consumer affairs, I am writing to express my concern about the recent transmission failure in my vehicle. This is the second time I have experienced a transmission failure in less than a year. The first transmission failure occurred on around may of 2023. The symptoms were as follows: the transmission gave out while on the highway, causing the vehicle to not start or drive. The transmission would not shift gears at 4000 rpms unless I let off the gas and then gave it gas again. I took my vehicle to the dealership on sometime in may 2024, and they replaced the transmission after they tried to do a valve body that was recommended by the warranty department. Later, I was told that the failure was caused by a faulty transmission and was on recall notice. The second transmission failure occurred on 4/5/2024. The symptoms were as follows: the transmission would not shift gears at 4000 rpms unless I let off the gas and then gave it gas again. The transmission would sometimes slip out of gear while driving. The transmission would make a grinding noise when shifting gears. My wife is taking the vehicle to the dealership on 04/08/2024, and they are currently diagnosing the problem. I am concerned that this is a recurring issue with my vehicle, and I am worried that it will continue to happen. I am also concerned about the safety of my vehicle, the safety of myself my wife and my kids as a transmission failure could cause both her and I to lose control while driving. I am requesting that you investigate this matter and take the necessary steps to resolve the issue. I would like to know what caused the transmission to fail, and I would like to know what steps can be taken to prevent it from happening again. I am also requesting that you provide me with a loaner vehicle while my vehicle is being repaired. My wife needs a vehicle for work, and she cannot afford to be without it. Thank you for your time and attention to this matter. If you need to reach.

See all problems of the 2017 Infiniti QX60 🔎.

While driving on my regular commute, the car sputtered when shifting gears automatically and stopped being able to accelerate beyond 30mph in the middle of a busy road. When the accelerator was pressed, the motor sounded like it was revving but not accelerating. An electric fire burn smell started to emit and a warning turned on for the first time reading “hybrid system overheated” as well as the check engine light. No issues before this incident. An independent third party service center confirmed that it’s an issue with the transmission. We confirmed that this is a common problem with other Qx60s from 2014 that the transmission fails and replacing it does not guarantee that the problem will be fixed long term since the issue is that the original design of the transmission is flawed.

See all problems of the 2014 Infiniti QX60 🔎.

Transmission is making a whining noise when accelerating. Also studders/jerks when trying to shift.

Transmission shudder at low speeds, I see many complaints on this issue. Hopefully something gets done!!!!.

See all problems of the 2015 Infiniti QX60 🔎.

• intake air temperature: high input circuit •it's in a mechanic shop. To change automic transmission. •unknown •yes, at the mechanic shop it is at. •yes, mechanic shop. •approximately the last days of January the car started feeling "bumpy" when driving. And it was also slow.

The contact owns a 2014 Infiniti Qx60. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact drove the vehicle to a nearby parking lot and parked the vehicle. The vehicle was turned off and restarted; however, the gear shifter failed to shift into drive or reverse. The vehicle was towed to the dealer where the contact was informed that the installed alternator was not oem and not sufficient for retaining power to run the vehicle. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The vehicle was towed back to the residence. The contact stated that the latest failure began in January 2024. However, the vehicle had been towed several times to the independent mechanic and the dealer since the failure first started. The contact stated that the alternator was replaced in March 2024 with an aftermarket alternator; however, the failure reoccurred. Additionally, there were several unknown warning lights illuminated since replacing the alternator. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 85,614.

The vehicle lost power while driving , that resulted in stop during active trafic and the car towed.

The car begins to shake and shutter when I reach 2500rpms.

The contact owns a 2014 Infiniti Qx60. The contact stated that, while driving at an undisclosed speed, the vehicle lost significant motive power and failed to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transfer case. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 160,000.

Vehicle looses power randomly. No engine or warning lights. Rpms will rev but car will not go into gear or drive. I can shut off the vehicle for a couple hours then restart and will drive fine until randomly happens again.

We went to a carwash and had to put the car in neutral. Not easy to do, but we finally got it in neutral. So, we come to the end of the wash, the car is rolling out and when we tried to move it back into drive, it wouldn't go! it kept on beeping every time we tried. Panic set in and my son jumped out to push the car out of the way but the car put the transmission in park! he jumped back in and accidentally hit the brake which allowed him to push it back into drive.

See all problems of the 2023 Infiniti QX60 🔎.

Malfunction of power train from 2018 Infiniti Qx60. On July 19th, I visited Infiniti of beachwood due to engine error light (error code p0776, cvt tranmission malfunction) of 2018 Infiniti Qx60 (VIN: 5n1dl0mn0jc533475, mileage 79600). Infiniti dealer service at beachwood asked me wait untill they receive transmission warranty approval from their regional headquarter. During last 3 weeks, I called more than 20 times but warranty service was still not approved, and on 7th August Infiniti service manager asked me to bring the car back regardless of driver's safety with mal-functioning transmission when I complained by phone. According to court quality action on March 29th 2022, cvt warranty of 2015-2018 Infiniti Qx60, effective from June 1st 2022, was extended to 96th months/94,000 miles from 72 months/70,000 miles, therefore Infiniti should approve and provide warranty service immediately without approval pending on this. However, Infiniti does not respect court decision of transmission warranty, nor does not provide warranty service properly timely either including irresponsible attitude of service employees as well. I want Infiniti USA to follow up the court decision of transmission warranty coverage of transmission to be applied immediately to replace it.

See all problems of the 2018 Infiniti QX60 🔎.

Driving west on i8 from az into san diego my vehicle would lose all ability to accelerate and start decelerating on the upward climbs of the crestwood summit highway pass through the cuyamaca mountains. Not only it would continue to lose complete driving power and we had to pull over many time to turn the car off and let it sit for 10 minutes. It was not over heated and no lights were on with any indication of failure. During decents and on plateaus it resumed its completely normal functioning. I immediately brought it in to oceanside CA Infiniti where they told me they don’t know what it wrong so they can’t fix it and I have to basically drive back to az through the mountains again and break down (it’s 115 degrees and almost 1. 5 hours in both directions to any town) to figure out what was wrong. It’s incredibly dangerous and clearly not safe.

There are multiple issues with the aforementioned vehicle and I have brought it to the dealership multiple times, but they stated that although Infiniti is aware of the issues they do not have a fix. When it rains out the locking mechanism fails on the vehicle and I am locked out of the vehicle. In addition to that, on multiple occasions, I place the car in park when I come to a stop and the vehicle does not stay in park. It goes back into drive. There is an overheating issue with the wireless charging pad. The charging pad is not charging the cell phone, but it is producing heat to the degree that it causes the iphone to overheat and shut down . The bluetooth system is a complete failure. During the middle of a drive when you are utilizing the navigation system the system completely shuts down. It is inoperable. This happens with apple carplay specifically and it renders the system completely useless. This is a serious safety issue.

We get the message "hybrid engine overheated" and after that loses power/acceleration causing vehicle to stall. This happened twice in last year. First time, we were at the canadian border idling the vehicle when it happened. We took the car to our dealer for inspection and they said it related to a recall and updated the software. Few months later, it happened again in stop and go traffic and this time the dealer is saying hybrid cvt assembly has to be replaced at the cost of ~$15,000 including tax.

Hello the cvt transmission in these 2014-2017 vehicles have been known to be defective. Apparently Infiniti settled a lawsuit that was suing them for this exact reason. They settled without admitting fault. Problem with that is all these vehicles are still on the road and customers are unaware. They say they informed us but I can assure you I never was informed. They also sent a service bulletin to their dealerships telling them to expect problems and to fix if brought in. The vehicles are dangerous without a doubt. They shake, shudder and lose acceleration with no warning. No lights come on the dash or anything. Someone will lose their life, if they haven’t already. The law firm had company emails showing they were going to do a recall. Corporate greed is my guess, got in the way. Now unsuspecting customers are driving ticking time bombs. Also owners are trying to sell these vehicles to unsuspecting customers. There is no way this should be acceptable in my opinion and am extremely disappointed with the lack of concern I’ve received from the company. We are paying for a so called “luxury” vehicle only to find out later that the transmission should of been recalled years ago. Here I sit with my 20k used vehicle blue book broken down car now. It’ll cost $9800 to fix. Just isn’t right and I hope I’m finding someone that will at minimum look into it. Please, do us all a favor before it’s to late. Thank you.

The vehicle shudders and the transmission shifts up and down and has a high squeal when driving. The transmission does this cold and at operating temperature.

Consistent cvt shudder while accelerating from a "stop" through 25-30 mph, and also sometimes while accelerating after moving and lasting through 40 plus mph. This transmission shudder necessitates releasing the accelerator pedal, slowing down, sometimes selecting a different driving mode (I. E. , sport, econ, etc,). This has caused difficulty joining the traffic stream, especially at highway "on ramps" and when we have to accelerate quickly to join traffic even during "in town" driving. This initially started last summer and was inconsistent (about 110,000 miles on the vehicle). The last week it has happened repeatedly. According to my research, it is a very common safety problem with this vehicle.

While driving, engine suddenly started shaking/juddering. Then within just few seconds, engine went into extreme high rpm along with strong smell of smoke coming out of vent and car stopped moving completely and engine turned off by itself. We could turn on ignition power and engine start, but turned off as soon as put on driving or reverse mode. Had to towed in to local Nissan dealership who ran diagnostic test which revealed cvt code p2857 and was told that transmission need to replaced. Noticed several consumer complaints over NHTSA website regarding damage to transmission requiring replacement in 2014 Infiniti Qx60 hybrid vehicles and no safety recalls/repairs offered by Infiniti/Nissan manufacture regarding such major and dangerous powertrain/transmission breakdown.

My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. It rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. So, when I put the car in park and I release the break is when it rolls back far enough to become a safety concern. The car also lurches forward when applying the gas pedal from a stoped position which is a safety hazard because it could potentially hit another car in front of me. Lastly, the car has a major hesitation from a slower speed into a higher speed which has been an hazard because if a car is coming up fast behind me I can’t pick up speed fast enough to avoid collision. It always happens getting off a ramp and driving onto a state road that has a speed limit of 70mph. The car is currently being serviced for the 3rd time since February but they told me that they can’t fix it because the Infiniti service department doesn’t have “codes” for the 2023 yet and that if it were a 2022 then they could fix it right away.

The contact owns a 2014 Infiniti Qx60. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated, and the vehicle shuddered. The vehicle was taken to an independent mechanic, who cleared the fault code and informed the contact about technical service bulletin: itb12-072d (vibration and/or noise when making low speed turns). The vehicle was taken to the dealer, who informed the contact that the vehicle was out of warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000.

When a person leans on the door and at least 200lbs of pressure is applied to the driver's door, in drive, the door will open and all the locks in the car will release.

See all problems of the 2019 Infiniti QX60 🔎.

I was driving the Infiniti Qx60 and it started smoking and shuddering several times. I had to pull it over and have it towed. I've already had to replace the entire transmission and the transfer 4x4 case and both were brand new. This is nerve wracking and unfair. Something needs to be done. It's being diagnosed but this seems to be constant with this 2014 Infiniti Qx60 model. This car needs to be completed pulled and replaced for every dryer for everyone who has one.

The contact owns a 2014 Nissan Qx60. The contact stated that while the accelerator pedal was depressed, the engine revved and the rpm’s increased rapidly but the engine failed to engage, and the vehicle started to hesitate. The contact also stated that she noticed a burning odor throughout the vehicle. No warning lights was illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired however, the contact stated that the transmission assembly body was replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.

The contact owns a 2014 Infiniti Qx60. The contact stated that there was a rattling noise coming from the vehicle. The contact stated that the vehicle stalled. The contact restarted the vehicle several times before the vehicle operated as needed. The contact stated that while continuing to drive the vehicle almost stalled twice more. The contact took the vehicle to the dealer who diagnosed that the cvt transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and filed a case. The manufacturer confirmed that the VIN was not included in a recall. The approximate failure mileage was 70,000.

Vehicle loss power consistent with transmission failure on several different occassions. Repairs were may, yet failure continues to persist. Power was loss on the highway heading home in which stall traffic behind my vehicle, bearly escaping rear end collision.

The car does not accelerate or accelerate with jerky motion. Occasionally, the vehicle disengaged out of drive mode and would not accelerate. There seems to be some transmission issues as the vehicles is making jerky movement upon acceleration. Almost cause accident on a turn as it could not move forward out of cross traffics!.

The contact owns a 2018 Infiniti Qx60. The contact stated that while driving 40 mph or at slower speeds, the all-wheel drive (awd) failed to function as designed, causing the passenger’s side rear tire to spin. The contact stated that the vehicle was hesitating while attempting to accelerate. There were no warning lights illuminated. The contact took the vehicle to the dealer and was informed that the rear-end electric coupling needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure however, the vehicle was not covered under recall or TSB. The approximate failure mileage was 94,000.

There is a judder / vibration when accelerating from a complete stop or trying to speed up from a lower speed. This has been happening in the last 2-3 years. It comes and goes. But this time, the judder is more pronounced or stronger, and would not go away.

July 2022 our 2014 Infiniti Qx60 hybrid at 59,000 miles started making this winding/grinding noise. We took it in and was told the transmission needs to be replaced on a car that is only driven under 7500k miles per year and is in otherwise perfect shape. There is an extended warranty for the non-hybrid models due to a class action suit. This is extremely dangerous and a very costly repair to the tune of $7,500. Infiniti is refusing to repair at this point.

The transmission started kicking for no reason. Car will not stop jerking.

Seems like a transmission issue. The vehicle shudders often from a stop or when close to stopping. This was confirmed by an independent service center.

During acceleration between certain speeds particularly 40 mph to 60 mph and above the vehicle begins to shudder or vibrate. This is only when applying power and not when braking, steering, coasting or anything else that might be associated with the brakes, suspension, wheel bearings, rotors, tire/wheel balance, tire pressure, constant velocity joint, . Likely a cvt transmission issue. When applying power sometimes while starting out in traffic it feels like the vehicle is not working or not accelerating in tune with the amount of pressure applied to the throttle.

Vehicle stalling has gotten worst since manufacturers remedy was applied a few days ago.

Shortly after purchasing this used vehicle from carmax, the vehicle began experiencing serious mechanical failures involving the engine/emissions system, braking system, and suspension. The vehicle displayed a check engine warning light, and the selling dealer, carmax schaumburg, confirmed issues requiring repair, including a faulty oxygen sensor, brake-related repairs, and a suspension link. The vehicle was taken in for service, parts were ordered, and repairs were performed. Despite these repairs, the same issues reoccurred, requiring the vehicle to be returned for additional repair attempts. The problems were therefore reproduced after the initial repair, confirming the existence of unresolved defects. The vehicle was not reliably safe during this period. These failures posed safety risks due to reduced braking reliability, compromised vehicle stability, and engine performance concerns, which could affect drivability and safe operation under normal conditions. The defects were confirmed and serviced by the dealer, as documented through service communications and voicemail messages from carmax. Warning indicators, including the check engine light, were present prior to repair and prompted service visits. Exact mileage at the time of the incidents is unknown, as it was not clearly disclosed at purchase. Before the issues were fully and permanently resolved, the vehicle was repossessed, resulting in the loss of the vehicle while unresolved safety and mechanical defects existed. The repossession prevented further inspection or repair by the consumer. The repaired components and service records should be available for inspection through the dealer. No police or insurance inspection occurred in connection with a collision, as the issue involved mechanical and safety defects rather than an accident.