Sensing System Camera Problems of Infiniti QX60

The contact owns a 2016 Infiniti Qx60. The contact stated that on two separate occasions, the infotainment screen located in the center console had failed to operate as needed. The contact stated that the screen went blank. Due to the failure, the contact could not use certain electrical features such as her rear backup camera and windshield defrosters. The contact had taken the vehicle to a dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 91,000.

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Tl the contact owns a 2019 Infiniti Qx60. The contact stated while reversing out of a parking garage there was vehicle behind them, however, the reverse camera did not show the vehicle was nearby, nor, did the vehicle's alarm system indicated a vehicle was nearby. The contact ended up hitting the vehicle behind them on the left bumper area with the rear of their vehicle. The contact's vehicle was not towed. The contact did not receive any injuries, nor, did the person in the other vehicle. No medical attention was needed. A police report was not filed. The contact stated their vehicle received damage to the rear of the vehicle. The vehicle had not been repaired as of yet. The contact received notification of NHTSA campaign number: 19v654000 (back over prevention), however, the vehicle had not been repaired for the recall. The manufacturer was not made aware of the issue. The approximate failure mileage was 4,000.

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