Hatchback/liftgate Support Device problems of the 2015 Jeep Cherokee

Tl the contact owns a 2015 Jeep Cherokee. The contact stated that water had come in contact with the electrical elements with the liftgate. The vehicle was at the dealer dayton andrews Chrysler Jeep Dodge (2388 gulf to bay blvd, clearwater, FL 33765 727-799-4539) and as they were diagnosing the issue with the liftgate malfunction the vehicle caught on fire. The dealer put out the fire and there were no injuries. No police report was filed. The contact noted there was a recall for this issue back in 2015. The vehicle was not drivable and was currently at the dealer. The contact's insurance company was to inspect the vehicle at the dealer next week. The manufacturer had not been called by the contact yet. The failure mileage was 72,249.

Liftgate operates intermittently. It will get to the point if it opens then it will not close and latch. The vehicle was stationary in park didn't matter if the engine was on or off.

Liftgate will not stay up when opened. Vehicle was parked, and the ignition was off. I opened the liftgate to get items out of back of vehicle, and it closed, hitting me in the back. Tried to open once more, and it closed again.

Dealer accepted an appointment for the recall repair but did not complete the recall repair. Dealer claimed that Jeep corporate would not allow the dealer to maintain an inventory of required parts, in this case a liftgate module. Thus I am required to return to the dealer for a second appointment to have the recall repair finished. I think this is unreasonable. Service manager explained that this is Jeep policy. He is not permitted to order liftgate modules in advance so as to have an inventory. He explained that he is required to order them for each repair, thus requiring the customer to return for a second time to have the repair finished.

Check engine light came on related to thermostat liftgate has been leaking since the beginning transmission is slipping or dragging constantly.

Car has all sorts of transmission problems from shifting clunking slamming into gears car won't recognize that it's in park and won't turn off liftgate opens and closes by itself recently opened and smashed my garage door in the liftgate radio won't work gps says I'm in wyoming.