general problems of the 2017 Jeep Cherokee - part 2

325 problems related to equipment have been reported for the 2017 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2017 Jeep Cherokee based on all problems reported for the 2017 Cherokee.

36 Equipment problem

Failure Date: 11/18/2024

Car lose power while driving to work gears would not change. Car rolling in highway.

37 Equipment problem

Failure Date: 11/15/2024

Rear end noise in turns.

38 Equipment problem

Failure Date: 10/26/2024

Light on cluster appears "service shifter". The light comes on randomley. Will appear 5 times in one day and not show up for months. I have read on line this is a common issue with 2017 (and other year models). I have taken to have this warning light addressed but can not make it come on. As I said, its random. Without light being on repair shop does not know how to address it. This "service shifter light" has been showing up for over 2 years.

39 Equipment problem

Failure Date: 10/21/2024

Service shifter light on.

40 Equipment problem

Failure Date: 10/08/2024

My car shuts off when I go over little bumps and light comes on saying press break and shift into park. Then it doesnt start right away but eventually starts again. Also when I go over little bumps my interior lights turn on.

41 Equipment problem

Failure Date: 09/17/2024

4wd not working and now the speedometer keeps blinking.

42 Equipment problem

Failure Date: 09/01/2024

I need to replace the power transfer unit already on a vehicle with 70,000 cost $3500 there are 850 ptu on backorder with no eta this is not acceptable I’m told to drive my vehicle until I can’t or buy a new vehicle. I read online there was a safety recall w47 / NHTSA 20v-343 but I received no notification. Any help would be appreciated. Thank you.

43 Equipment problem

Failure Date: 08/14/2024

Unknown airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.

44 Equipment problem

Failure Date: 08/14/2024

Service shifter light goes on just put a lot of money in this car and nothing but a problem.

45 Equipment problem

Failure Date: 07/19/2024

I closed the trunk door but the indicator on the dashboard is still saying that the lift gate is open. I checked to make sure that nothing was blocking it's way. There was no prior indications.

46 Equipment problem

Failure Date: 07/05/2024

After starting my Jeep and driving it down the road for about 10 minutes the dashboard gave a warning to(service the shifter) all lights illuminated red. I pulled over and turned the Jeep off and it went away but has done it several times since and also happened multiple times before. I bought the car used and no warranty’s. Multiple people have stated online that they are having the same issues. Along with transmission having problems also. Please help us out and put out a recall. Apparently it’s a concern due to all the people reporting it online.

47 Equipment problem

Failure Date: 06/11/2024

Service shifter light displays randomly with prnd all light up. Goes away if you turn the car off remove key and restart. Have taken it to a technician in the past, they said they couldn't tell us anything.

48 Equipment problem

Failure Date: 06/01/2024

Service shifter warning light.

49 Equipment problem

Failure Date: 05/29/2024

I was driving up bridge in morning rush traffic suddenly without warning lost drive cv axel on passegner side broke and had to be towed. I called 911 and the police tried to put car in drive and car would just roll back and it almost went into the unit. When the car suddenly stopped I was just lucky no one ran into me, I was in the middle of the road & could not move the car.

50 Equipment problem

Failure Date: 05/09/2024

This past year my 2017 Jeep Cherokee has started to randomly turn on the service shifter light and at the same time all the shifter lights turn red. The transmission starts acting differently as well when it comes on. If I pull over and shut the car off and then turn it back on it will be normal again. I cannot bring this into the dealership as my warranty is no longer available and I will not pay loads of money for them to tell me nothing.

51 Equipment problem

Failure Date: 05/01/2024

Not sure.

52 Equipment problem

Failure Date: 03/22/2024

I have a 2017 Jeep Cherokee north edition. All of the lights lit up on my gear shifter console and then a warning displayed on the dashboard saying service shifter. I have never heard of this nor has any dealer or mechanic. My car just shut off mid drive, luckily I was pulling into a parking lot. I parked the car and shut it off. After a few minutes I turned the key and no lights were displayed and I drove it home. This was very concerning. If I had been on the highway it could have been dangerous to myself and others. I am afraid of this happening again.

53 Equipment problem

Failure Date: 03/12/2024

Occasionally when driving vehicle will receive alert to “service shifter” all lights on shifter turn red. I was advised by dealer they have never heard of issue but when I look online there is hundreds of people with the same issue. It is possibility that shifting function can be compromised at any time with this issue.

54 Equipment problem

Failure Date: 03/01/2024

My service 4wd light came on 6/22 and I had it replaced m. The dealership where it was done said only a 1 year warranty. Now as of yesterday light is on again with same code so once again ptu needs to be replaced again. I can’t afford this twice in less than 2 years why can’t Jeep help solve this or do recall. A lot of Jeep’s are recalled for this problem except mine why yes I file a complaint back in 6/2022 also this is crazy and I want a call back 606-670-1219 I I’m out to much money in this piece of crap u sale 2 oil coolers, drive shaft, wiring harness 2 times , popping in the front in since 2018 and got fix then 2 months after the pets warrant expired since popping. I get no help and someone is going to help with this ptu replacement or I will call an attorney.

55 Equipment problem

Failure Date: 12/17/2023

I slide off the road and went into a ditch then rolled a dew times no airbags denied I was upside-down bach shoulder head injury and left leg all on the left side . Y mirror wouldn't call 911 I have photos.

56 Equipment problem

Failure Date: 10/27/2023

As I was driving all the lights on my shit gear lit up. On my dashboard, it said service shifter. Well, I continued driving. My truck started to slow down a d kept flashing on my dashboard. I had to pull over to the side as the truck was coming to a complete stop. I turned off the ignition waited a few minutes. Turn my truck back on and I was back on the road. I’ve heard lots of complaints in regards to the shifter, but there’s no recall for this.

57 Equipment problem

Failure Date: 08/28/2023

A few months ago, I was at a slow speed, looking for a parking space, when I set the car in parking it made a weird noise and did not stop. After that issue, an indicator light appeared on the board: svc-4wd. After this, the indicator light came on almost every day. I took the Jeep to the auto repair shop where I usually go, they ordered the piece and had to wait for weeks. I saw on this website that this issue has a recall in several units. I just hope I can get a refund. I'm attaching the invoice.

58 Equipment problem

Failure Date: 08/18/2023

Shifter service message appears on dash while operating vehichle. All lights for transmission position are lit up at the same time. This occurred during "normal" operation of vehicle.

59 Equipment problem

Failure Date: 07/03/2023

Service shifter light keeps going on after having shifter replaced 1 year ago.

60 Equipment problem

Failure Date: 06/29/2023

Service shifter.

61 Equipment problem

Failure Date: 06/29/2023

Service shifter light.

62 Equipment problem

Failure Date: 06/09/2023

When starting my Jeep my service shifter light comes on. I shut my engine of and the light goes off. Next morning start my engine service shifter light come on. I have to restart my Jeep 5 times before the light goes off. I've called a Jeep dealership and they inform me that I'm the third person within the last week to inquire about this information.

63 Equipment problem

Failure Date: 05/22/2023

I have a message that says service shifter.

64 Equipment problem

Failure Date: 04/06/2023

At random times, the vehicle will notify of a "service shifter" message that pops up on screen. The lights that indicate which gear the car is in all light up-park, neutral, drive, etc. Every light turns on and the notification shows up on the screen where speedometer is located. This is concerning-it has happened multiple times, if I turn the car off and back on, the notification goes away. However, it always comes back a few hundred miles later. I drive a 2017 Jeep Cherokee, and bought it in 2019 with only 16,000 miles on it. The notification first came up when I hit 20,000 miles and has persisted ever since periodically. If you search "Jeep Cherokee service shifter" you can find numerous forums where people have reported the same issues. It is clearly an issue that needs to be looked into further. I have already filed a safety problem before, and nothing was done about it. I recommend looking into this issue further, and googling the issue as well-there are far too many people reporting the same problem and there has been no recall to be issued.

65 Equipment problem

Failure Date: 02/25/2023

When I shifted vehicle to reverse a message of “service shifter” came on dash screen. No accident resulted but felt unsafe as to what would happen if not serviced. Mechanics that have been contacted has never heard of service shifter message. Have not been able to reproduce message, when started vehicle again message was gone. No other warning lamps, messages or no symptoms.

66 Equipment problem

Failure Date: 02/21/2023

While driving and once when shifted into drive the service shifter light and warning has came on and all the lights by the shifter light up. I had to stop and shut the vehicle off and turn it back on. The most recent time I had to shut it off and turn it back on for it to go off.

67 Equipment problem

Failure Date: 02/19/2023

Service shifter warning comes on multiple times while driving.

68 Equipment problem

Failure Date: 12/10/2022

Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.

69 Equipment problem

Failure Date: 12/03/2022

Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed ASAP.

70 Equipment problem

Failure Date: 11/19/2022

I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.



Cherokee Service Bulletins
Cherokee Safety Recalls
Cherokee Defect Investigations