Two problems related to software have been reported for the 2017 Jeep Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2017 Jeep Cherokee based on all problems reported for the 2017 Cherokee.
2017 Jeep Cherokee started and placed in drive or reverse. All shifter lights come on and dashboard displays message "service shifter" and transmission is locked out. Have to shut down and restart vehicle to clear error message and get transmission to work. This has happened multiple times. Vehicle only has 25,000 miles on it. I see on web blog that multiple owners of 2016, 2017, 2018, and 2019 Jeep Cherokees have same problem. Dealers claim either never seen before (lies), or perform software update, or replace shifter and wiring harness. This does not always fix the problem.
Tl- the contact leasing the 2017 Jeep Cherokee. The contact called on behalf of the driver and stated that while the driver was driving at 55 mph, the vehicle stalled, the service shifter warning light illuminated. The vehicle was able to coasted to the side of the road. The vehicle was towed to merrick Dodge Chrysler Jeep dealer, located at 3614 sunrise hwy, wantagh, NY 11793, (516) 868-4400, where it was diagnosed that the battery and the shifter needed to be replaced. The vehicle was repaired. However the failure recurred, the vehicle was taken back to merrick Dodge Chrysler Jeep dealer where it was diagnosed that the software needed to be update. The vehicle was repaired. In addition, the contact stated that the failure recurred five times. The manufacturer was notified twice of the failure and opens a case numbers:32180189 and 34658713. The approximate failure mileage was 4,000. Aw.