Automatic Transmission problems of the 2008 Jeep Compass

The contact owns a 2008 Jeep Compass. The contact stated that on any incline in the drive position when she took her foot off of the brake pedal the vehicle rolled backwards instead of forward or remaining steady. The vehicle was taken to the dealer. They failure was not diagnosed but the owner told her that they reprogrammed "it" but did not identify what component was reprogrammed. The failure and current mileages were approximately 13,000.