Seven problems related to software have been reported for the 2018 Jeep Compass. The most recently reported issues are listed below.
I lease my 2018 Jeep Compass. On four occasions the car has stalled and not been able to operate. Two of the stalling has been in traffic while the car was in motion (highway and intersection). Everytime I take the car in for service the dealership can't duplicate the problem. It did stall again at the dealership so I left it again. On all the occasions dealer had a look they said it was a part that needed to be repaired, then a software update. Then saying they left too much cleaner. Just last week I picked up my car from dealership with a full tank. I drove 100 miles miles and the fuel indicator did not move at all. I know when I have a full tank of gas I have a total range of 326 miles. Then the total range number kept fluctuating. At one point it said I had 328 miles left then went down to 200 then back up to 300 all within 6 miles of driving with a 3/4 tank full. Therefore it wasn't accurate. I took the car back in and dealership said it was due to a software update but I just had a software update last week. At this point I don't feel safe driving this car and I fear for my safety and am scared for the next time my car decides to stop while driving. It is unsafe and a hazard to myself and others.
I have had two instances within a 2 months of each other where my new Jeep Compass has broken down and needed to be towed to the dealership. Back in February, I was driving about 65 mph on the highway and the check engine light came on, which I thought was strange. I came up to a stop sign and tried to accelerate again, and I crawled through the intersection with no power, rpms shooting through the roof, and my whole vehicle shaking violently. The harder I pressed on the gas, the slower it went. There was oncoing trafic at this time, so im glad no accident occured. The dealership said that I needed two software updates, for my transmission and one other one, and it fixed the problem. Fast forward to April 27, 2019, im driving 50 mph and the service engine light comes on again. I come to a stop sign again, and try to accelerate, only for the same thing to happen as last time. I made it home and had my car towed to the dealership again. The said that they did not see a check engine light on and were not able to find that one had ever been on when they checked the computer in the vehicle. This is alarming because it was in fact on, and my whole vehicle was basically disabled and shaking violently. They said since they couldnt find anything that there was nothing they could do to fix the problem unless they can recreate it. There is clearly something majorly wrong with this cars computer system if it randomly does this with no warning, and it is dangerous. It doesnt even work enough to log the history of engine lights that are triggered. I dont feel safe driving it. It is under a year old and only had 9500 miles on it when this happend the first time, now it has 13000 miles on it and is still new. This is a major issue when the service shop I bought it from cant even figure out what is wrong.
2018 Jeep Compass limited bought brand new would not start with approx. 240 miles on it. Was parked in my garage. Called dealer, was told to call roadside assistance. Car started after some time, cancelled roadside assistance. I drove car to dealer where I bought the car. They did diagnostics, said it was software and said car seemed to fix itself. I drove car home that same day. Second time ,same issue, car would not start with apprx. 3600 miles . I had just come out of the supermarket. Called dealer where I bought the car, called Jeep roadside assistance, who left me sitting in the cold for about two hours. Cold and very angry I cancelled that tow and used my triple aaa and my local tow guy,(who had the Jeep loaded on the flatbed in half an hour) and drove me and my Jeep to my dealer. Service is trying to fix the car. They have had it for 3 days now and through the weekend. Jeep provided a rental for 1 week. This is a safety issue. I no longer feel safe with this car. Hoping they can fix it or it is maybe a lemon. Both times the car was parked. I have never had a car leave me stranded like this. I do have a case file with Jeep and was told someone would get back to me in 1 business day. That did not happen, I called them back and was told I was given incorrect information and that actually they would get back to me in 24-48 hours. So, I better get a phone call or e-mail on Monday. Jeep knows about this issue. I thought I was buying a safe car. . I don't feel that way now.
I my Jeep was in motion when all of a sudden it acted like it was going to stall out and then did not let me go over 34 miles ! my check engine light came on and a red light with the lightning bolt came on ! took it to dealer they said it's because I need an oil change ! got oil changed just to prove it wasn't because of that and then the day after my parking break came on after pulling away from a stop sign and was almost hit by a semi !!! took it to the dealer last month for the same thing and they just keep saying it's because of different problems like a software update ! but the codes as what they are saying don't match ! it's put me and my child in danger !.
Vehicle unintentionally �remote� started in my closed garage. Vehicle was stationary. There is no option, either by software interface or mechanical means to disable the �remote start� feature. I suspect the key fob was inadvertently pressed while in my pants pocket. I am aware that the remote start function times out & the engine stops after 15 min but in a closed garage the carbon monoxide levels could become hazardous. This is a convenient feature but owners should have the ability to disable it or possibly a third fob button press would make it safer.
Instrument cluster lighting control including dimmer, headlight �on� sensor, dash ambiant light sensor, related software do not function properly. Unable to dim dash at night with dimmer control & or �auto night dim� does not function. The blinding brightness of the dash at night is not only discomforting it is hazardous. This fault is well documented on internet forums & youtube videos.
Multiple issues with car display, and dimmer capabilities. Navigation screen and backup camera blindingly bright when dark out, creating safety hazard. Had instrument panel cluster software update recall work completed but issue not resolved with recall work. Problem persists when vehicle is in motion and stationary.