Front Seat Head Restraint Problems of Jeep Compass

The contact owns a 2015 Jeep Compass. The contact stated that while reversing, the front driver’s side headrest unexpectedly deployed. The contact stated that there was no impact to cause the headrest to deploy, creating a safety hazard for the driver. The vehicle was taken to the dealer, where it was diagnosed and determined that the plastic bracket holding the mechanism had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

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The contact owns a 2015 Jeep Compass. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the failure was related to the gas cap, and the vehicle was serviced. The contact stated that while driving 20-30 mph after picking up the vehicle from the dealer, the front passenger's side seat head rest deployed without impact. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,329.

The contact owns a 2015 Jeep Compass. The contact stated while driving 35 mph, he heard an abnormal sound and saw the front passenger’s headrest had partially deployed. The contact stated no warning light was illuminated. The contact stated that his son was seated in the front passenger’s seat and indicated that his head was hurting after the failure occurred but did not seek medical attention. The contact called the local dealer but has not been able to speak to anyone. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 152,000.

The active head restraint system headrest on the passenger side busted open. Plastic pieces are broken inside the headrest. No one was injured but needs replaced/repaired. The vehicle was parked at the time. In researching for repairs, it appears this has been quite common with repairs +$600.

The active restraint headrest broke and the padded area popped out yesterday (01/11) while sitting in the car in a parking lot. The plastic holding the catch pin broke and it cannot be reset.

The active headrest on the driver's seat deployed while the car was parked and off - the plastic clips intended to hold it in place in resting position snapped and the headrest is unable to be reset. No one was in the car at the time.

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Passenger side active headrest deployed while sitting in the driveway with nobody in the vehicle. Unable to reset as the clips are broken, as can be seen in the attached photos.

I was pulling out of the parking lot at work when my headrest just exploded and hit me in the back of the head. I hadn't hit anything or stop suddenly I was just pulling out of a parking lot. I heard a pop and then got hit in the back of the head from the headrests.

See all problems of the 2016 Jeep Compass 🔎.

Head rest restraint popped off with no impact while driving down the street. Tabs failed inside and released headrest in back of drivers head while in motion causing distraction of motor vehicle operation.

While driving on the interstate my passenger side headrest popped open.

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Headrest popped loose without impact.

Passenger side headrest restraint deployed while the car was parked. It looks like a piece of plastic broke and it spurn apart.

On September 24, 2019 while driving down a residential street approximately 15 mph, the passenger side headrest deployed without provocation. Fortunately, no passenger was sitting in the passenger seat at the time of deployment. It made a really loud noise when it deployed startling driver, causing driver to swerve and almost caused an accident. It appears a piece of plastic broke off inside the headrest causing the headrest to deploy.

Passenger side headrest deployed while driving.

Passenger headrest deployed without provocation while sitting in a driveway. Clips broken so cannot reset.

While sitting in my driveway, the active head restraint launched without provocation. Car was not on when the ahs blew, hitting me in the head. It was later discovered that the plastic clip that is supposed to hold the headrest together was broken. I received a mild concussion, and feel grateful that I was not driving when this took place.

Active headrest restraint system deployed while vehicle was parked in the driveway. Vehicle was parked in the driveway overnight, the following day we noticed that the headrest had sprung forward. Upon inspecting the headrest system I noticed that the retaining pin was still engaged in the retaining mechanism and that it had sprung because the plastic that holds the retaining pin had broken.

In the summer of 2019 I started a summer job to earn a little cash for college. Around 3-4 weeks when I got the car. I went to work and arrived for 4:30 am, because I work with my mom and that is when she starts work. For me I start work at 5:00 am so I sit in the car for 30 mins just listening to music. Around that time I suddenly hear a pop noise and my head was pushed forward with a decent amount of force that I started having a headache. I looked around to see if a car had hit me, but I saw no car in motion around me at all. That's when I saw that my headrest was popped out and was confused as to why. I still continued to go to work with a headache afterwards.

The headrest on the driver side seperated. (split as if in an accident) this would have been very dangerous if I had been driving when this happened. I was not in the car when this happened. After inspecting the headrest I noticed that a piece of plastic had broken and released the spring loaded headrest. The car was in my driveway, I found the broken headrest in the morning.

This week the active head rest deployed overnight while parked in the drive on my 2014 Jeep Compass. After inspecting it I noticed that the plastic tabs that hold the headrest in place were broken. There is only 47000 miles meaning it is no longer under warranty and the repair is very costly. I know this is a common and dangerous problem with many Jeep vehicles and this really needs to be addressed and why it hasn't already is beyond me.

My teenage daughter was returning home from work on a busy city street when she was startled by a loud abrupt noise. She looked over and saw the passenger-side active head restraint headrest had shot out. Quite shaken, she arrived home to tell me something had happened in the car. Upon examination of the headrest, it was clear that it had not �deployed� or �triggered. � the clamps that are supposed to release the bar when deploying were still in place, holding the bar. Instead, the plastic that holds the bar in place had broken, allowing the headrest to violently shoot out. Fortunately, no one was in that seat at the time. And even more fortunately, it did not happen on the driver's side while my daughter was driving, as the results could have been catastrophic. I called the Jeep customer service number, thinking that they would help remedy the situation and want to know that this can happened. To my dismay, they said there was nothing they would do. I was told to take it to the nearest Jeep dealership and pay to have it repaired. Naturally, I was stunned at their indifference to such a serious flaw in their vehicle. A written message to Jeep was never responded to. I called a Jeep dealership, but they told me to call Jeep. Clearly what happened to the headrest should not have. It seems there is a flaw in the design that allowed this happen. I only hope Jeep takes responsibility for this problem and addresses it before someone is seriously injured�or worse.

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The contact owns a 2011 Jeep Compass. While driving approximately 30 mph, the contact stated that the driver side head rest separated. The head rest struck the contact's neck and head, causing the contact to suffer a dislocated neck. The vehicle was taken to the dealer where it was diagnosed that the head rest plastic base separated due to defective plastic. The head rest was not repaired. The manufacturer was notified. The failure mileage was 74,519.

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I have a 2007 Jeep Compass. The rear headrests are not removable and if I install my child forward facing car seat it leaves a gap in between the headrest and seat. This compromises children's safety. I called the dealership I bought it at and they refused to help or even acknowledge that there is a problem. I understand most Jeeps have this problem as well.

See all problems of the 2007 Jeep Compass 🔎.