14 problems related to structure have been reported for the 1997 Jeep Grand Cherokee. The most recently reported issues are listed below.
Consumer writes in regards to dealership not able to complete vehicle hitch repairs, due tot he age of the vehicle.
1997 Jeep Grand Cherokee. Consumer writes in regards to recall notices #13v-252 and #02v-053. The consumer stated when the part finally arrived, one business said the boat trailed hitch was not suffice, and the Jeep dealer stated the part did not need to be replaced.
I don't know the date of when Chrysler had the recall on the fuel system. They were going to put on an (oem) trailer hitch where appropriate, free of charge. The parts required were currently not available. I bought a trailer hitch and had it installed. I then took it to jeff wyler Jeep in fort thomas ky. They inspected it and passed it. (perform recall n45) I called your customer service and asked if I would be paid back for the part, they said no because it was not an (oem) part. Please make this right, I have now taken off the part I bought, and asking you to either pay me for the part, which was $316. 00 with labor, or set up a date and time to a dealer to put the right part on. That is all I am asking for, I have waited so long for this,and every day I worry about it being so dangerous. I don't think I am asking to much. I just want it fixed right, and the right part on. I thank you for looking into this matter. Hope to talk to you soon.
1997 Jeep Grand Cherokee consumer rear end impact problems the dealer informed the consumer, the parts were not available. Despite, the consumer receiving two recall notices.
1997 Jeep Grand Cherokee. Consumer writes in regards to dealership unable to complete vehicle frame corrosion recall. According to the invoice, the vehicle had frame corrosion. The frame bolt was dislodge inside frame and the dealer was unable to remove it, to mount the hitch.
The contact owns a 1997 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 13v252000 (fuel system, gasoline, structure). The dealer refused to service the vehicle according to the recall due to the rusted rear bumper supports. The manufacturer was notified. The contact had not experienced a failure.
1997 Jeep Grand Cherokee. Consumer writes in regards to rear structure reinforcement recall notice.
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number:13v252000 (fuel system, gasoline , structure) but was made aware that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure. The VIN number was not available.
The contact owns a 1997 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13v252000 (fuel system, gasoline , structure) had exceeded reasonable amount of time for repair. The dealer stated that the part was not available. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13v252000 (fuel system, gasoline, structure) however, the contact felt that the recall remedy would fail to repair the vehicle. The contact mentioned that if the vehicle were involved in a crash from the rear, the trailer hitch would not protect the fuel tank. The contact was concerned for his safety. The contact had not experienced a failure.
The contact owns a 1997 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 13v252000 (fuel system, gasoline, structure); however, the part needed for the repair was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 1997 grand Jeep cherokee. The contact received notification of NHTSA campaign id number 13v252000 (fuel system, gasoline, structure) and was not advised of when the part would become available to have the defect remedied. The contact had not experience a failure.
1997 Jeep Grand Cherokee. Consumer writes in regards to trailer hitch recall reimbursement issues. Chrysler would not reimburse the consumer, because it was not an oem trailer hitch.
I purchased this 1997, Jeep Grand Cherokee from broadway Volkswagen on auto row in oakland CA. At the time the odometer read 48,080k. Two weeks ago the car stopped running while I was driving it. I had to have it towed to albera bros. Jeep/Chrysler dealership where I?ve taken the vehicle since I purchased it. I also purchased a warranty, for $1500 at the time that I purchase the vehicle, which was contained in the contract of the automobile installment payments. The warranty was to cover all repair that is cover for 72 months or 100k miles. I contacted the warranty company, warentech, who's headquarters are in texas and was advised that they would have to send someone out to look at the car. Someone did come out look at the car and took pictures. After a few days I contacted warentech and was advised that they would have to review the information and would get back to me. After several more days I contacted warentech again. I was advised that they needed me fax them my maintenance records verifying that I had maintained the vehicle. I faxed warentech copies of all recent maintenance records. After two or three more days, I once again contacted warentech and was advised that I needed to send more maintenance records and if I didn't have anymore they would deny coverage for repair to the vehicle. I faxed over a total of 13 more records of maintenance verifying that oil changes as well as other maintenance records. That was two days ago and I?ve not heard anything from warentech since. I have already paid $125 dollars to have the car towed to the dealership and have paid another $140 for a rental car to get to and from work. I am very afraid that warentech is going to refuse to pay for the repairs they've already had almost 2-weeks and nothing has been done. I pay $546 a month car not via payroll deduction and have never missed a payment this for two years and I still owe over$18k for the car. I don't know what to do.