Transfer Case problems of the 2009 Jeep Grand Cherokee

While driving my car suddenly would not go into gear, I had to put my car in neutral my driving. Engine light came on as well. This happened approximately three days after I had the recall done for the transfer case at champion Chrysler dealership. I took it back in July and they told me I needed a new transfer case which I ended spending a 1000 to replace. Picked up the car and as soon as I drove it off the same things happened. I had to shift to neutral before going into 3rd gear. Took the car back to champion chrsyler again and they said it was the solenoid. I just spent another 1000 to get that fixed. They said this should definitely fix the problem. Spoke to Chrysler corp. On first incident and service mgr no luck. Spoke to service mgr on 2nd fix and no luck. Long story short getting the recall fix cost me 2000 when it suppose to be free of charge. Chrysler's recall solution for the transfer case is costing consumers more out of pocket. I had never had to put my car in neutral before getting the recall done.

Jeep shifted to neutral upon startup and rolled downhill in park. (Jan. 2013) note there is a recall on this issue Chrysler/Jeep "n23". I had not had the recall service performed. I scheduled the recall service, which was done at bosak Jeep, merrillville in, in February 2013. The service is a software update to the final drive control module (fdcm). The reason for this complaint is to state that the software update performed eliminates specific functionality from the vehicle, namely 4-wheel drive low range and neutral modes (Jeep being towed/transfer case disconnect). The elimination of these functionalities is creating a "black market" of owners who are swapping out the updated fdcms with pre-updated ones; and has initiated discussion of persons "hacking" the fdcm code to regain the functionalities. . Read more...

Had transfer case recall completed in October had no problem before now cannot put transfer case into neutral. Had car back to my dealer 7 different times twice they kept it for a few days when I get home it will not go into neutral also car was in a dealer in lansing mi. Once and it was in a henderson nv dealer it is now Dec. 29 and it will not go into neutral had it in nevada 2 times. Jeep customer service in auburn mi. Don't want to help.

The following incidents occurred after performance of Chrysler safety recall n23/NHTSA 13v-175. We use our 2009 Grand Cherokee as a towed vehicle behind our motorhome. Prior to recall execution the 4wd system performed as expected by going into the "n" position when selected. Since recall n23 I have experienced several instances of failure of the transfer case to shift into "n". Even replacing the transfer case actuator at my expense only to incur the same situation two times again. The first occurrence, post recall,resulted in my having to pay $91. 17 for a "reset" of the actuator when out of town and then I paid ($789. 30) for replacement of the actuator after arriving home at my local dealership. Next failure occurred after four activations when out of town resulting in a Jeep dealer again performing n23. That action allowed us to return home and now after only three activations of the actuator, I find the "service 4wd sys" warning when "n" is selected. I have not contacted my dealer about this latest failure but will very soon. We simply can not have this type of condition with our vehicle. During one of the failures, the wife drove the gc and I drove the motorhome over 300 miles due to a death in the family as we did not find it convenient, at that moment, to once again attempt repairs on this car. In researching this situation on the internet, I find that there are many otherjeep owners in the same situation post n23. . Read more...

2009 Jeep Grand Cherokee. Consumer writes in regards to vehicle transfer case actuator recall notice. The consumer stated on two separate occasions, while driving, the transfer case suddenly shifted into neutral, the vehicle was in drive and in motion, not parked. The recall notice, that was sent to him, was not what he experienced.

After receiving n23 safety recall "fix" lost use of 4wd low range (which also allegedly compromises clutch packs controlling high-range 4wd system torque/power distribution). Jeep dealer diagnosed and replaced transfer case actuator. "fix" lasted 1mo. Returned to dealer; trouble codes cleared. Problem returned in less than 24h. This is the correspondence sent to Jeep: . . . I believe this to be a software issue, and my reasons are this: 1) the actuator works as designed after all codes are reset/cleared (though the duration for which this works is not consistent) 2) pulling a fuse for the fdcm is the same as "resetting/clearing" the trouble code - this does not point to the hardware as the problem. 3) if I understand the system correctly, losing functionality of this portion of the system, with my quadra-drive ii, causes a safety side-effect of compromised traction control since the clutch packs in the transfer case for awd function malfunction when the trouble code is lodged. This vehicle operated normally (albeit with risk of a roll-away when remote start is used without the parking brake) prior to the n23 recall. For it to only exhibit issues after the recall, then continue to exhibit them after replacing the transfer case actuator makes the software update highly suspect as a contributing factor, if not a root cause. I believe this issue (if it in fact compromises the traction control system) is a serious safety concern, and believe that if fca cannot find a solution quickly, I will take action. I use my Jeep daily to commute on public roads, and cannot continue to afford to have it out of service or at risk of increased safety hazard. Thank you in advance for your assistance. . . This is unacceptable and there are many others with the same issue. A recall shouldn't reduce functionality of the vehicle. Period.