Other Fuel System Pump problems of the 2012 Jeep Grand Cherokee - part 1

I have been waiting for nearly one year for Jeep to provide recall parts for recall v62 fuel pump relay. My dealer is williamsburg Chrysler Jeep Dodge in williamsburg, virginia. The problem this recall corrects is intermediate stalling, which results in a loss of power steering and could result in loss of control of the vehicle. My Jeep stalled on 10 may and over the last few years this has occurred countless other times. My dealer.

The v62 recall did not work for my Jeep. It was fine for about 3 mos (didn't stall while driving) and then it stalled exiting the highway. In the past year I've had the fuel pump replaced, multiple �fixes� for this recall and it still stalls.

Despite recall v62 being �fixed� by Jeep dealership, vehicle continues to stall while in motion. Often times while turning either on city streets or highway. After multiple stalls I started keeping a log of when and where they occur. This is extremely dangerous and has caused for some scary situation on the highway and approaching intersections. The recall fuel pump relay fix has not corrected the problem.

I took my Jeep to have fuel pump relay and alternator recalls serviced at napleton Jeep in kissimmee FL and the car broke down a few days after being serviced, had the car towed to the dealership where they charged me $189 to say it was the starter that was bad and quoted me $800, I felt put off and got the car towed to a diff private owned shop for a second opinion, the mechanic did a full diagnosis and provided proof that the starter is good and its the alternator, stated that the dealership not only installed improperly but that the part is faulty,. Ground wire was not connected to the engine and therefore it couldn't be started alternator charge wire installed in an incorrect position and tugging on harness and protective cover can't be placed over power wire alternator not charging and getting extremely hot, all of which should be covered under warranty, so I went back to the dealership and asked for the service manager, oscar, who told me he would not only not refund any money for the mis diagnosis but he would also charge me for any further repairs even tho the part that was installed two weeks ago is the one that has and issue and should one still under the same warranty. Then I was harassed by service manager who threatened violence on my family over the phone. The Jeep now even once repaired could have so many issues arise as well because of the negligence this dealership has shown, the have underqualified and unsupervised technicians doing jobs they are not ready to be doing alone. Now I worry for my safety and longevity of my vehicle. The dealership also left the car running the entire time they had it. So my battery was shot and it is brand new. I have all receipts and documents as well just your website isn't allowing to upload them all so I included a photo to show how negligent this dealership was.

There has been a fuel pump relay recall for two years, finally come out with a repair and now there aren't enough parts. This is a serious recall and needs to be addressed ASAP.

For 2 years I've been getting recall notices to replace a failing fuel pump relay for our Jeep. Every time I schedule an appointment to address the recall I'm told that the part is not available. While driving the vehicle will randomly stall out and will need to be restarted. This situation poses a safety issue and could lead to an accident which could be potentially fatal. Chrysler corporation needs to be accountable for this and take all necessary steps to insure the safety of its vehicles and its occupants.

Recall repair: unable to remedy this safety recall for fuel pump relay in a timely manner: 3. 5 months and still waiting. That external fuel pump relay is something you can order on amazon for $10; however, the dealership indicates that they can only procure one per week. At 2 months wait, the dealership allen samuels in waco, TX indicated "the recall you have has had serious parts restrictions. We are only allowed to secure one per week. . . . But it still may be a few months before we can procure one for you. " manufacturer recall numberv62; NHTSA recall number19v-813 summary -- a fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. Safety risk--a vehicle stall while driving can cause a vehicle crash without prior warning.

Due to the safety recall v62 I've experienced multiple incidents of my 2012 Grand Cherokee stalling while driving. Within 6 months I've had the relay sensors replaced twice (no charge) and a new fuel pump, $1,200 out of pocket and my Jeep still stalled. This is now the 4th time my Jeep is sitting at the dealership with no fix and fca will not reimburse me for a rental. My case manager from fca said I am out of warranty, since when does a safety recall fall under a warranty? so either I drive an accident waiting to happen or continue to pay for a rental so that I can get back and forth to work. This is unacceptable that fca still does not have a fix for this and now instead of a car payment I'm paying twice as much for a rental.

I've had a recall on my truck for over a year on the fuel pump relay switch. I've been calling about my recall numerous of times & pinebelt Jeep & Chrysler in lakewood NJ continues to tell me the parts are not available yet but are not attempting to try & do something else in the meantime!!! they continue to treat me as if I'm an idiot! I purchased the car from there over 4 yrs ago & they are not treating me as a valued customer!!!! I've asked numerous of times for a loaner because my truck is not starting now & I'm a nurse so I need to get to work!!! I have no other way of getting to work but with my truck! I've had to pay for lyft driver to take me at times which cost an arm & a leg all because I can't get no cooperation with pinebelt! I finally got an appt for November 27,2020 but now they're telling me that I have to pay fir a tow & pay for the diagnostic if my truck does not start!!! like how the heck is that my fault???!!! my truck is not starting because of this recall!!!!! I've been sooooo frustrated with these people for over a year but they can not give me a simple solution or help me as a valued customer!!! I've never seen anything like this!! it's truly sad! I'm still paying for a truck that I can't use all the time because I never know when it's going to start or break down on me!!! I need a resolution ASAP!!! what else can I do??!!! please someone help me!!.

Chrysler has failed to provide a safety recall remedy in a timely fashion and should be required to provide a remedy now! they recalled the fuel pump relay (19v-813 or v62) on November 19, 2019 and have yet to offer a remedy. They installed an external rely on my vehicle several years ago during the first recall and this external relay has already failed once leaving me stranded in a busy intersection. This defective part presents a serious safety hazard and Chrysler should be forced to provide an acceptable remedy in a timely fashion. Owners have now been waiting for over ten months from the original recall and have received no further communication from Chrysler.

I was passing a slow moving truck on a 2 lane highway when my Jeep lost power for several seconds. I came very close to a head on collision. The Jeep has had a no start problem since I purchased it 5 years ago. It has been in dealership service departments multiple times for the issue with no resolution when still under warranty. All online research points to a defective tipm and there are related recalls. The current open safety recall is number v62 with fca for the fuel pump relay which is part of the tipm. The loss of power is one issue that can be caused by the faulty tipm, as well as the no start problem my Jeep has had the entire time I've owned it. I contacted fca recall assistance center and opened a case, informing them that I almost had a head on collision due to their defective product with an open recall. They told me there was nothing they could do but notify me when a fix was available. This recall was issue almost a year ago and involves life safety. I have no choice but to continue driving a vehicle that almost killed me 2 days ago because fca refuses to fix a defective part for several years.

My Jeep Grand Cherokee occasionally won't start. It has to stand for a few minutes and then starts. This happened once or twice a month. The dealer stated that there was a recall v62. (fuel pump relay). I have had the relay replaced 3 times, but not the original as seemingly it is not yet available. The car has never stalled or acted strangely once going. The agent has fitted another relay, but now says that they have to install a wcm, elv and keys. A diagnostic was done and showed up some errors after putting in the last relay. When will the correct relays be manufactured, as I do not want to go to great expense replacing other parts if it is still a relay issue?.

Vehicle shuts off after starting, ticking from engine at random speeds, runs rough at random speeds during different times. I took it to my dealer because of this and they said that it sounds like the fuel pump relay is failing and can cause me to crash/stop in the middle of the road suddenly and that theres been a recall for this for almost a year but they cant help me or fix my car because theres no parts. I am now afraid to drive at all.

On November 21, 2019 mopar issued a fuel pump recall for my vehicle. I was having issues with my fuel pump relay and they replaced it with the defective model part because there has not been a remedy to the recall issued. I am experiencing issues with the fuel pump again. A defective fuel pump is a big safety concern. As a consumer I need an update as when an effective remedy will be available, for the safety and resale value of my vehicle. Also, it would be great to know what sort of time frame manufacturers are expected to release a remedy for a recalled part after issuing the notice.

My 2012 Jeep Grand Cherokee srt8 is having fuel pump problems, it is stalling while running and studdering when pressing the gas, more specifically happens while merging on highway and accelerating. I took it to the dealership and they notified me of there being a recall on the pump and there isn't a fix for it. Also notified me that I can not register or sell the vehicle with this problem.

2012 Jeep Grand Cherokee. In regards to fuel pump relay safety recall NHTSA recall #19v-813 & manufacturer recall #v62. The manufacturer exceeded a reasonable amount of time completing the recall repair. Jeep has experienced shut-off while driving on freeway but nobody injured. Brought vehicle to dealer and they replaced fuel relay again but was informed that there is still no part or fix from manufactuer.

I have been contacting garber auto mall Jeep dealer since April 23, and I am always told no parts are available for my fuel pump relay safety recall.

There's a eecall for the fuel pump, that may cause my Jeep to stop all of a sudden when driving it. The recall has yet to have an answer as to when it will get fixed. I don't want my car to stall as um driving and cause an accident, the safety of my children is at risk. Need this to be fixed ASAP.

The vehicle does not start at times, it also has started just dying on the road. In November 2019, we received a recall notice on our Jeep owner portal. There is a fuel pump relay failure. Since then, we have regularly called the dealership and a remedy is still not available. This is becoming a huge safety concern for our family as the vehicle is now dying in traffic. When I have my foot on the gas, I can feel the vehicle is not receiving gas. Sometimes it dies entirely and other times it putters and jolts back to life. This happens several times a week. I just got off the phone with the dealership again and they said no remedy is available. I described what is going on with the vehicle and they stated that sounds like the recall causing the issues. Today I was almost hit by a semi truck because the Jeep died in traffic.

My 18 year old son was driving his 2012 Jeep Grand Cherokee overland on a bridge at night when it all of a sudden the car stalled!!! the battery light flashed, lots of other lights flashed, then all power shut off! he could not steer, no lights were working, nothing! thank god he was able to stop in-between lanes in a small area where cars were not traveling. He called 911 and they slowed traffic down and after difficulty getting car into neutral, he was towed off the road. I immediately contacted Chrysler corp and learned of a recall of the fuel pump relay which when defective could cause exactly what happened to my son to happen. We were invited to take vehicle into mike stead Chrysler Jeep in richmond, CA for them to install a new fuel pump relay as instructed by Chrysler corporation (fca). The dealership refused to install the part, asking me to pay a $199 diagnostic fee and claiming that our vehicle had other problems that had to be fixed before they could even check the recalled part. I am very dissatisfied and horrified that they now want to charge me $50/day storage because I refuse to pay for work when I was promised that they would replace the recalled part. We need help! I believe all these vehicles are a complete danger and sadly, the new part hasn't been manufactured yet. I am appalled that such a large corporation knowingly is allowing vehicles to operate when such a danger is possible. My son could have been killed! I would like for these vehicles to be recalled until the new part is manufactured. The next person may not be so lucky!.

The car will start then the power to the fuel pump cuts out. Then the car will not start for more than 5 minutes. It is recall 19v-813 that was identified a year ago and it is the fix to a fix of the original problem.

Vehicle would not start. Vehicle was towed to dealership and fuel pump relay was identified as the cause of the problem, recall exists and the fuel pump relay was replaced. However, fuel pump relay caused the battery to drain also necessitating replacement. Fca/mopar only authorized reimbursement of the fuel pump relay and not for the battery even though it was directly related and the dealership technician stated the same. Spoke with multiple reps from fca who could not provide any assistance. An oil change and systems diagnostic test was performed on the vehicle just before the fuel pump failure and no issues with the battery were identified. I was told the battery could not be replaced because I tried to start the vehicle. . . Which seems incredulous to me as that is what most people do when they leave for work. How was I supposed to know the fuel pump relay needed to be replaced unless I tried to start the vehicle and it wouldn't turn over?.

I have had a problem with my car stalling randomly since the day I bought it brand new off the lot. I have been complaining to the dealership for 8 years now and they have never once offered to fix it. They kept telling me nothing was wrong with my car. The last time I took my car in for randomly stalling (while on the freeway), my warrenty has just expired and then they told me I had to replace my entire fuel pump system. Now a few weeks ago I received a recall about my fuel pump system saying do not drive your vehicle beaucse its unsafe. The manufacture has told me they will not supply me with a rental car, public transportation pass nor will they reimburse me for rideshare services. I have had nothing be problem after problem with this car I bought brand new off the lot. Now they are telling me not to drive it until its fixed but cant tell me when they can fix it. This is absurd. My dash board in my car also was defective (the leather covering it shrunk and peeled up). The manufacture told me it was "cosmetic" and they would not cover it so after years of complaining, I finally just paid for a whole new dash board myself out of my own pocket. Now they just sent me a recall for this part and I've already paid for it. How can you help?.

The engine will occasionally crank and crank but not turn over. It will even continue to crank even after letting go of the start button. Multiple attempts to start car are not successful. On several occasions it will start the next day , however this means we can not drive the vehicle due to this problem. Can't afford to drive somewhere and have to get a ride back home, which I have already done several times. The Jeep dealer fixed this problem on Jan 11, 2020, and on invoice they stated � the authorized repair of fuel pump relay wiring kit is completed and now starting as it should�. They informed me that they did not have the recall part as manufacturer has not yet supplied it, so the dealer recommended a �fix around� which I agreed to in the absence of the recall part. The problem persists so I returned the car to the dealer to make sure that the problem isn't something other than the recall item.

My Grand Cherokee has stalled several dozen times over the past few years and the dealer can't fix it. The car stalls when slowing to a stop or turning through an intersection but we can't duplicate the problem at the service center. The dealer kept the car for nearly a month trying to duplicate the problem but could not, but I have kept records over the past year of all stalls and the conditions and the only condition that remains constant is that I am quickly braking from 40 mph or faster or I am braking while turning. Initially it only occurred while turning left, but now it occurs while turning right and while braking quickly while going straight. I have been in several near misses due to losing power steering and brakes and I am to the point to where I can't allow anyone but me to drive the car due to the safety factor. Twice I almost hit a car while turning and once a big rig almost hit me in the side as the car stalled mid-intersection of a six lane highway. The car is still under Chrysler's warranty, and as noted, the dealer has tried to fix the problem, but has failed time after time. The problem has occurred dozens of times but the latest time was today, at which point I decided to submit this complaint. Although I can't duplicate the problem on demand, there are 3locations where it most often occurs, and it most often occurs in the morning. The first location is about 2. 5 miles from my house, and the other two are 5 miles each from my house. Two of the three locations are at intersections with red lights, while the third is simply the location of where I work where it has stalled multiple times while just turning into the driveway. It also has stalled several times while coming home or just driving around or on vacation. Dealer has replaced fuel pump relay, wiring, and some emission control parts.

They sent me a letter back in January 2020 that my fuel pump relay needed to be replaced and it is July 14th 2020 and it's still not available to be replaced.

There were two recall in late 2019 from fca for my Jeep. One has been for the fuel pump relay which Jeep has the part but I've been unable to schedule for repair because the Jeep dealership said they cannot get the part and blames Jeep (fca). Fca blames the dealership. The second recall was for the dash pad peeling up, which requires a new dash pad. Again I've been trying to schedule this for 1 1/2 years and again the dealership blames fca and fca says the dealership isn't ordering correctly and fca has recently told me that "someone" at Jeep has been cancelling the orders submitted without explanation. The fuel pump relay is a safety recall going on for the past 1+ years. The replacement dash pad has prevented me from trading in or selling my vehicle because the problem has negatively impacted the value of the vehicle.

Tl the contact owns a 2012 Jeep Grand Cherokee. While driving 35 mph, the engine stalled and all the indicators on the instrument panel illuminated. The contact was able to restart the vehicle and drive home. The contact received a recall notification for NHTSA campaign number: 19v813000 (fuel pump). The contact spoke with an unknown dealer and was informed to wait on the recall. The manufacturer was contacted and stated that the part was not available for the repair and advised the contact that they may need to replace the fuel pump; however, it may not correct the failure. The vehicle was not repaired. The failure mileage was not available. VIN tool confirms parts not available.

Email 1 of 2 attached is the email I sent to Chrysler. Please help. 973-567-8988 from: maria morano <mariamorano@gmail. Com> date: December 4, 2019 at 11:12:21 am est us customer care <uscustomercare@fcagroup. Com>, dannyp724@gmail. Com subject: maria morano case number 71381231 [ ref:_00dj01qsdf. _5003zzc7yl:ref ] recall 18v-813 recall info attached below my 2012 Jeep Grand Cherokee VIN# 1c4rjfat1cc285133 was towed to route 46 Jeep in little falls, NJ 4 days ago on 11/30/19. My Jeep stopped in the middle of the highway sat evening, I was not able to pull over to the shoulder, I was on a steep curve with cars flying by beeping at me. It was terrifying and is a serious safety issue. It was determined and diagnosed by the dealership that this is due to the current recall out. My car is not driveable until this recall is remedied and the dealership informed me that they do not have the parts to repair my truck. It is disgraceful that you would allow me as a customer to be put in this type of situation, not even offering me a loaner car. I have been having to pay to uber to work, to physical therapy and to breast cancer treatment. This fuel pump related recall was issued over a month ago. If you are unable to repair an active recall, then you need to find an alternate resolution for me as the customer. To make matters worse I'm told if I pay for my recall it can be repaired with existing defective parts until the recall parts become available and being told I can attempt to collect my money back from corporate. This is unacceptable. Being that no one is able to provide me with resolution, here are my proposed solutions:.

Email 2 of 2 here are my proposed solutions: #1 corporate pays the dealership to fix the recall problem with the fuel pump relay issue now with the current parts they have and then the dealer will fix it again when you get the correct recall parts in. You as Chrysler can sort it out with the dealer and I as the customer am not asked to pay for a recall. #2 if my car is not able to be repaired until the recall parts are available, then provide me with a loaner car until my car is repaired. I expect to be contacted by end of business day with your proposed resolution. Maria morano 973-567-8988 on Dec 4, 2019, at 10:48 am, us customer care <uscustomercare@fcagroup. Com> wrote: &#65279; maria; here is your case 71381231. Thank you, fca customer service--doaa ref:_00dj01qsdf. _5003zzc7yl:ref.

My Jeep died on the middle of the highway on 11/30/19 during the evening. It is a serious safety concern as it stopped in the middle of the lane and the shoulder at a dangerous curve and cars were flying by beeping at me. I am very fortunate my Jeep was not hit and I wasn't hurt. I had it towed to route 46 Jeep in little falls NJ where they diagnosed the problem as part of the current fuel pump recall. They told me I would have to pay for the recall as it is a new recall. A customer is not responsible to pay for a recall. I need your help. I need my truck to get to work and breast cancer treatment. The dealer has had it for 3 days trying to �figure out� how to handle this situation. This is not acceptable. Can you please intervene.

V62 fuel pump relay recall was issued in November, 2019. Recall stated failure of v62 could cause the3 vehicle engine to stop working. It is now ten months later, and fca still does not have the remedy.

Tl- the contact owns a 2012 Jeep Grand Cherokee. The contact stated his vehicle would not start therefore he had the vehicle towed to a local mechanic for a diagnostic test. The diagnosis was the fuel pump relay was stuck in an on position. The vehicle was repaired. The manufacturer was made aware of this failure however offered no assistance. The approximate failure mileage was 123,000. The vehicle was part of NHTSA campaign number: 19v813000 (electrical system) VIN tool confirms parts are not available tp.

Its something with the fuel pump and it make the car dont start I took it to the dealer before they had it for two months then gave it back and said they did a temporary fix that should work till they get the recall part. I havent had my car back for 3 weeks yet and it acting up again. What is the window that they have to fix your car I mean I still pay carnote and full coverage insurance.

Jeep sent a recall notice without having a solution on hand. It has been 10 months since the recall. Fuel pump relay failure can cause major accidents. My vehicle has had check engine light spontaneously come on. I took it to Jeep dealership for a fix and they refuse to do anything about it. I have a small child in the SUV most of the time and I am concerned for the safety of the child. Jeep is not willing to work with me on a solution to either fix the vehicle or supply a temporary replacement until my vehicle is fixed. Please help!.