Brake Drum Wheel Cylinder problems of the 2013 Jeep Grand Cherokee

Received notice for NHTSA campaign number: 14v154000. Took vehicle to dealer for inspection early June to have inspected to see if new brake booster system was needed or just shield. Dealer informed only shield was needed. Dropped vehicle off with an appointment before a road trip on August 12, 2014. I was informed after (around 8/16/14) I returned from road trip that brake booster and cylinder were actually needed and more time was needed for repair. Dealer would not give me rental as none were available. Finally got rental middle of following week after taking off work again. Parts delivery eta expedited to 9/1/14. Received call 8/28/14 indicating vehicle repair done. I was required to return rental before I could verify work on vehicle. Returned rental, took delivery of vehicle. Brake pedal went all the way to floor. Almost caused me to hit two other vehicles in the dealer's parking lot. Service advisor informed me this is normal with the recall replacement parts. I disagree so advisor has technician drive it and agree with me that it isn't normal. I am informed abs system needs to be bled a few more times. Had to go home again and return later to pick up vehicle again. This time it was ok. Completely unreasonable amount of time for parts, had to take off many days of work, and dealer had no empathy for situation. This is in addition to having to fight for a rental. Now, a few days after having received my vehicle back, vehicle has loud tick on startup and while driving louder than radio, but I could not replicate at dealer. Service advisor didn't seem to believe me about tick and I was told hemi engines typically tick. This is not my first vehicle or my first experience with a hemi engine. It isn't normal. No interest in servicing vehicle and informed me to bring it back when it was making the tick sound. I've tried twice and I can't get it to happen at dealer.