Power Steering Pump problems of the 2013 Jeep Grand Cherokee

On September 1, 2020 shortly after starting the vehicle and while in motion, the engine stopped causing loss of control of the vehicle. I was able to bring the vehicle to stop in roadway with hard pressure on brakes. Fortunately, no contact was made with person or property. I attempted to re-start the vehicle but it would only crank and not start. Several minutes later was able to restart the vehicle. The vehicle has had trouble starting on many occasions prior but this was the first time it stopped while driving. The only indication the vehicle had lost power was when I attempted to slow the vehicle and turn the wheel. Prior to this the dealership has examined the issue on at least four separate occasions spanning years. I have been told the fuel pump relay has been replaced twice on this vehicle. After both of these alleged repairs the vehicle has exhibited the same symptoms and returned to the dealership. In the last visit with the dealership on June 23, 2020 and phone call with fca us llc's customer service on September 1, 2020 I was directly informed that no solution exists. There is no advanced notice to the driver as this does not occur each time the vehicle is driven. When the vehicle does lose power while driving, no noticeable indication of this danger can be quickly observed by the driver. It was only noticed when I attempted to maneuver the brakes or steering wheel. This is a known and hazardous condition created by fca us llc. Which they have not adequately addressed.

Tl the contact owns a 2013 Jeep Grand Cherokee. While driving 15 mph, the vehicle stalled without warning and the steering wheel became difficult to steer. The vehicle was able to coast to the side of the road and the contact powered off the engine. Once restarted, the vehicle drove normally. In addition, the contact stated that the vehicle failed to start intermittently. The vehicle was taken to river oaks Chrysler Jeep Dodge ram (4807 kirby dr, houston, TX 77098) where it was diagnosed that the fuel pump was not holding pressure. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failures and did not assist. The approximate failure mileage was 90,000.

While driving my car in the city, I experienced a sudden engine shutdown, and entirely lost control over the car (steering, breaks etc. ) the car was towed to Chrysler's certified garage, where the malfunction was identified as a failure of the fuel pump relay (the same relay which was already been replaced, as part of recall r09). The garage also re-confirmed that this relay has been replaced under the recall, in 2015. The meaning of this failure demonstrates that practically, replacing the unit under recall r09 has not solved the problem and the risk is still there! I have reported this incident to fca in europe, and was responded that this failure "could happen in 5 years old car" and therefore, there is no safety issue that requires them to warn other owners. However, I have found on-line lots of similar complaints, most of them in the us, indicating that the failure of the replaced fuel relay is common, and that fca do not take responsibility. . Read more...

Bought my car from parks Ford of wesley chapel on 7/16/17. 2 days later, the car had trouble starting. My mechanic looked it over. It had a power steering rack leak and embedded dirt underneath its carrier. Brought car back to Ford. They found nothing. Called again because of same problem. Was told by manager duber to try locking and unlocking car to engage starter. Did not work. Brought to Jeep. They found that a recall on the relay to the fuel pump was never fixed. They also said the front shocks were blown and leaking and not covered under warranty. Warranty company said that car had preexisting conditions and should have never left the dealership. They refused to fix it. This great price was false representation and misleading. I never would have bought the car knowing it needed all of this work.