general problems of the 2014 Jeep Grand Cherokee

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at night, it was difficult to see the roadway clearly. The contact stated that she had issues with cataracts and attributed the lack of illumination on the road to her condition. The contact stated that she avoided driving at night until she had to attend an event at night and asked her son to drive. The contact’s son also witnessed the lack of illumination on the roadway from the headlights. The contact stated that after returning to the residence, the contact’s son parked the vehicle facing a wall, and both observed that the passenger’s side headlamp was illuminating the driveway directly below and in front of the vehicle, and the driver's side headlight was illuminating the trees. The contact had taken the vehicle to a dealer, and the headlight assemblies were taken apart and then reinstalled and recalibrated. The contact stated that the dealer was unable to repair the headlights and stated that there was a fault in the headlamp assemblies that could not be repaired. The contact stated that the same dealer had replaced both headlamps in 2019 due to a failure to operate as needed. The manufacturer was informed of the failure. The failure mileage was 75,875.

1) the valve body-electrical 2) my car stopped in the middle of the road the while driving with my kids. When I placed car in park it would not go back in drive, but the dash kept blinking that the car was in drive. The issue prevented me from turning the car off so I had to unplug the battery to ensure the battery wouldnt die. 3)the problem has been confirmed by a dealer 4) vehicle hasnt been inspected by police or insurance rep 5)no warnings or symptoms prior to the problem.

While driven the vehicle, the head of the driver front seat opened and broke where you can see the broken plastic support in the interior. After a month the head of the seat of the passenger were broke in the same way. They were open and broke and expose the interior of the head seat noticed the plastic pin support broken. ,06.

Over the course of several years' use, the oem hid headlights lenses have been burnt by the oem headlights which has incrementally diminished the headlight effectiveness. There is a frost like haze that has been burnt into the interior of the lens. This should be covered by the manufacturer given that the headlight cover lenses used on the headlight assembly were not adequate. I have experienced this diminishing visibility over the last several years, but it has reached a point now that it is a safety concern while driving at night.

Hid headlight bulbs were replaced by dealer. Upon return of the vehicle I tested the light pattern at night on an unlit road and the results were not stellar. There are 2 noticeable dark areas on the roadway imparting vision and clarity of the roadway. Returned to dealer and let them drive the car at night. They told me that there are two dark areas in the light pattern and that they are caused by “burns” on the inside of both headlight lens. I was informed that they need replacement to the tune of $1300. 00 each. The service manger informed me that he could try to disassemble the headlight housing and “polish” the lens with no promise of success. The area of the lens causing the distortion is directly in front of the projector portion of the housing. To me it appears to be a design or material selection issue. Also interesting is that the areas of distortion look differently in each lens, the passenger side is cloudy, whereas the driver’s is granular. Pictures are difficult to take but my best effort are included.

Tl the contact owns a 2014 Jeep Grand Cherokee. The contact stated that the driver's side dome light failed to turn-off when the button was activated. The vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. The vehicle was not repaired. The manufacturer was informed of failure and informed the contact that the vehicle was not under recall. The failure mileage was approximately 82,000.

I am driving this morning to an appointment in the I 75 when a take the exit at 20 mph and the front passenger side headrest deployed. No crash , nothing happen outside when I see my son and the boom of the headrest.

My passenger side rear hatch door signal light was shorted out due to water not moisture seeping in shorting out the led. This is not a moving part and the seal should hold for the life of the car. According the the Jeep's part dept. "we sell houndreds of them" if so then there should be a recall. . .

When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. When stationary circuits short for remote start, outlets and operating back lift. P0013 code is on this vehicle. This vehicle is demonstrating the same functions as those other Jeep vehicles that were recalled.

Fca uconnect sending forced updates to certain vehicles with uconnect systems onboard (satellite signal sent directly to vehicle). A known issue by fca, is that the forced update fails during the update rendering certain features useless. In my encounter the system update failed and most electronic systems were not functional such as defroster, control of the power seats, the vehicles lighting systems among other systems. This is dangerous and fca is aware of this failure yet they have failed to notify consumers of such failure and how it could adversely effect their control and access to function of the motor vehicle while in operation.

Head light keep burning out. When you change the bulb the opposite side will then shut off or burn out.

License plate lamps ceased functioning. Obvious signs of excessive heat being generated. Original replacement lamps are discontinued. Manufacturer states that I have to purchase a new wiring harness and lamps for around $260 for parts only. This appears to be a design defect as the original lamps have been discontinued and the manufacturer has redesigned the lamps and harness. Illumination of the license is required and the consumer should not have to pay an excessive amount to fix their design problem. This could be a fire hazard if the original lamps heat up. I have attached a photo showing the dark burn marks in the original lamps.

The contact owns a 2014 Jeep Grand Cherokee. While driving the vehicle at night, the contact was concerned that the headlamps did not project far enough ahead of the vehicle to make it safe to drive at night. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the vehicle performed as intended, but the issue was due to the design of the headlamps and the wattage of the bulbs. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,500. The VIN was not available.

I currently own a 2014 Jeep Grand Cherokee and have had a significant number of issues with the vehicle with zero help from the manufacturer that include items regarding my lights shutting of during night driving, my engine shutting down 3 times while pulling onto a major highway as well as my brakes malfunctioning while driving on a major interstate. I had had other issues but as the manufacturer has been uncooperative and I am stuck with an unsafe vehicle with a child on the way I would like to make sure I file a complaint in as many places as I can before I simply look to get rid of this vehicle. All issues occured while the vehicle was in motion and all have occurred while on the highway during the first year of ownership but as the service center never documented my items properly I was stuck with a lemon as I put 50k miles on in the first year due to my commute to my employer from milford, nh to burlington, MA before moving back to MA where I purchased the vehicle. The most recent issue was my brake booster which leaks water into it and freezes during cold weather and my vehicle has been sitting around since Feb as the dealership will not cover it as they claim to have already replaced the recalled item so I am in the middle of a dispute over that now as well. Any help you can provide would be greatly appreciated.

I put the car into park, and as I was exiting the car, at a dead end road in my neighborhood, I realized that the car was going in reverse, as I was half in and half out of the car. The door knocked me to the ground, and the car almost ran over my foot. I got abrasions on several areas of my body, sprained my knee, elbow and my hand. My glasses also got ran over and were destroyed. The car kept going in reverse, and hit a chain link fence before I could run to catch up to it. The rear hatch door is all scratched, the window scratched, the left rear quarter panel is dented and scratched, inside the hatch on the left hand side of the frame is scratched and dented, the left rear light is broken. I called brown's Jeep in patchogue, NY after receiving this recall approx 8 weeks ago, to schedule an appointment to have the recall fixed, and was told by them that everyone was calling about that recall, and I'd have to be put on a waiting list for the recall. I haven't heard a word from them since. I feel as though Jeep should pay for all the repairs to my vehicle and fix the recall ASAP, as well as pay for new glasses for me, and give me a loaner car until the repairs are complete. I also think I should be compensated for getting banged up, although I didn't break any bones. It was very scary. I got a police report as well.

2014 Jeep Grand Cherokee auto brakes for no reason, it sensed a stopped vehicle in the left turning lane and slammed on the brakes twice, I was in the left lane going 35 miles per hour; this has happened in the past also. I did report this to the manufacturer about six months ago via email, I saved the emails and their response. I could have been rear ended by a vehicle behind me because of this problem, literally once it starts I have no control over what the vehicle does, there is no way to stop the Jeep from braking. I shudder to think if it happened on a freeway. I was traveling on a straight road going 35 miles per hour in the left lane. On the evening of 8/22/2016 I was driving in the dark and my automatic high beams malfunctioned several times. They used to work perfectly now they stay on and blind oncoming drivers and the drivers ahead of me, they also fail to come one when I am in the dark and there are no other cars; both incidents of high beam malfunction happened on a country road and on the freeway last night. This problem started immediately after I had the electronic shifter updated at the dealer and some other software updates that were due but I don't know what they did, I just know they were software related and part of a recall. Said vehicle is going back to the dealer for several hours of work on the software for both the high beams an the braking system on Thursday, August 25, 2016.

Wife parking on 1st floor of parking structure in downtown green bay, WI July 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. There is a recall on the shift lever for the 2014 Jeep Grand Cherokee which is s27/whtsa 16v-240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 30 mph, the passenger side head lamp became inoperable without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the head lamp wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

Tl-the contact owns a 2014 Jeep cherokee. The contact stated that while driving at 70 mph, when turning on the windshield wipers the interior lights failed to illuminate. The contact received notification of NHTSA campaign number: 15v041000 (air bags) 15v509000, (visibility) 15v461000 (equipment) and stated that the part for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 11,500. Parts distribution disconnect. Aw.

The contact owns a 2014 Jeep Grand Cherokee. While driving at unknown speeds, the vehicle lost power without warning and failed to shift out of gear. Also, the windshield wipers activated without warning. The vehicle was taken to a local dealer (gator Chrysler Dodge Jeep, 840 s harbor city, melbourne, FL 32901) where it was diagnosed that the valve needed to be replaced and the system reset. The vehicle was repaired, but the failure recurred. While driving, the vehicle was stuck in gear and made an abnormal grinding noise. The vehicle was taken to simmons rockwell Dodge Chrysler Jeep (7329 hammonsport rd, bath, NY 14810) where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired, but the failure recurred. Again, the vehicle failed to shift out of gear and the interior lights blinked. The vehicle was taken to vero beach Chrysler Jeep Dodge (855 s us highway 1, vero beach, FL 32962). The vehicle was not diagnosed or repaired. The manufacturer was notified and opened case number: 32752611 with heather at 844-378-0573, ext 89379. The VIN was unknown. The failure mileage was 62,000.

Recall 14v-391 issued 08/19/2014. The dealer says Chrysler is allocating repair parts based on the number that the dealer replaces the previous week. The dealer states that they have 19 pages of owner names on their list of vehicles yet to be serviced. The dealer is unable to predict when our vehicle will be serviced, although it appears it will be more than 3 months from today. According to the mopar owners site, parts are available for this recall. My complaint is as follows: 1. The delay in proving the required part(s) is unacceptable. 2. The NHTSA seems to have no oversight or reporting out of the implementation of recalls. The absence of progress reporting creates a false impression that an issue has been addressed. 3. Chrysler is remiss in informing owners that parts are available when such is untrue, unless Chrysler defines available as meaning some parts have been made.

During a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo. Returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park. On safecar. Gov, I noted previous 2014 Jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park. The towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park. On the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis. We also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control. Both of these which frightened us. Another strange thing we noted was when the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14v643000 (air bags, seat belts) and NHTSA campaign number: 14v634000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were not available. The manufacturer was not made aware of the delay. The contact had not experienced the failures, but stated that all of the interior and exterior lighting intermittently failed. The vehicle was taken to the dealer. The dealer was unable to diagnose the failure. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 10,000.

We purchased Jeep on April 27th, we love it then few days later, the driver cv axle went off and spilled the grease over wheel. . . Took it to dealership and waited for whole one week to replace the driver's. . . So, I asked them to replace both for once but they said no. So other one week later, passenger side went out. . . Took 2 days. Only 650 miles that time. So, at 950 miles, we saw some smoke coming out from interior trunk. It turned out that the bulb touches the interior trunk cover and it current got a hole with plastic burnt. All under 1k mile?!? so, we contacted Chrysler care last Friday and hear nothing from them. . . .

Have had trouble with the led driving lights not working properly. Been in for service 4 times so far and still not fixed. I obtained a lawyer because the truck is under the ohio state lemon law. The truck is still not fixed and since I have obtained a lawyer, the dealership has stopped trying to fix the electrical issue. I have been dealing with this since the day I bought the truck and Jeep still has not responded to my lawyer. Stuck with a Jeep for the last 6 months that does not work properly and cannot get any work done on the truck or get it replaced.

Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the abs system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2014 Jeep Grand Cherokee. The contact stated the taillight on the rear lift gate would not illuminate when the brake pedal was depressed; however, a section of the taillight that extended to the passenger and driver side of the vehicle section would illuminate. The dealer was made aware of the failure and stated the vehicle was working as designed. The contact was concerned because there was not sufficient illumination to notify other driver's whenever the brake was applied. The manufacturer was not made aware of the failure. The current mileage was 4,000.

The headlamps on the vehicle condensate when it rains. The condensation remains inside of the headlamp assembly while it rains. The condensation inside of the headlamps makes the road hard to see at night.

Vehicle has more than 6 lights in illumination on the front at the same time. Michigan state law, and others, says no more than 4 lights allowed on over 300 c. P. At one time. That many lights in illumination at one time is blinding to oncoming traffic. I have an illustrative picture showing the lights but could not find a way to upload it. If you desire picture please e-mail me and I will be happy to send.

My lights outside/inside go black/no lights with no warning. Other cars flash their lights at me and all I can do is turn on overhead light, and drive very slow. Also my breaks won't work, this happened three times. I'm scarred to drive at any time after dark. My car was in shop for 37 days because they could not get parts to fix/after accident.