general problems of the 2017 Jeep Grand Cherokee - part 1

The hood ajar message stays on and then the service auto start/stop unavailable message comes on. Hood is actually closed and this warning is incorrect but will have to stop car to try and reset it. Hood latch was replaced. First time did not fix it. Took it back and dealership did something else to fix.

It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.

While driving, my car stopped and on the dashboard was a message that said shift to p. This happened 2x in a week.

The ptu (transfer case) is not working. It started as more of a transmission issue. I would be driving at times and my transmission would not shift up. I had to manually shift my car to get it into gear. Now, it lead to knocking noises when I turn my steering wheel.

1. Failure appears to involve the vehicle’s electrical control and communication systems, specifically (bcm), (tipm), and/or can bus network. The malfunction caused multiple vehicle systems to activate or fail simultaneously, including windshield wipers, warning indicators, and the transmission shift interlock. The vehicle has been at a repair facility since the incident and remains available for inspection upon request. Nothing has been removed/discarded w/o documentation. 2. The malfunction created a serious safety risk while the vehicle was in operation. All warning lights illuminated at once, the windshield wipers activated without driver input and would not turn off, and the vehicle experienced difficulty shifting and limited drivability. The unpredictable activation and loss of control over critical systems impaired the driver’s ability to safely operate the vehicle and created a risk of becoming stranded or disabled in traffic, posing a danger to both the driver and other road users. 3. Yes. The vehicle was taken immediately to an independent service center following the incident and has remained there due to the severity of the malfunction. The service center confirmed abnormal electrical behavior and initiated further diagnostic evaluation. 4. The vehicle has been inspected by an independent service center. The manufacturer has not yet conducted a direct inspection. No police inspection was performed, as no collision occurred. 5. No warning symptoms were observed prior to the failure. The malfunction occurred suddenly and without warning on August 8. At the time of the incident, all warning lights illuminated simultaneously, and abnormal vehicle behavior began immediately.

System said car will shut off soon. All system lights started blinking and the car turned off. Car would not restart and would not go into neutral.

The power lift gate automatically open, and will not close with the key fob, or any of the buttons inside the vehicle.

When I was driving onto the high way my Jeep just cut off and I couldn’t accelerate only steer doing 45 mph with cars behind me and I saw on the dash a message “ shift to park. And then put into desired gear” well it was on drive d and I couldn’t put it in park until I completely stopped at this point I had a guy pull over next to me and called me jerkoff because he thought I was trying to brake check him , I explained to him what happened . Well once I did this I got moving , but it happened again latter on that day when I was almost home . I dont feel safe driving it anymore.

Jeep randomly started loosing power and shutting down while on/driving. It causes the entire vehicle to freeze/seeze up. Hard to turn the wheel. Can't put in park. Starts glitching and lights/beeping going on and off repeatedly. Have to jump start and then it does the exact same thing and dies within minutes.

Not sure what component caused the vehicle to burst into flames. It is no longer (to the best of my knowledge) available for inspection (unless still at tow yard). The Jeep burned, caught another vehicle in the driveway on fire, as well as fence separating neighbor's house, and spread to structure (my house). Vehicle was inspected by ins. Reps/others. It was taped off as battery was still live. Fire report states vehicle fire. Car was parked in driveway and was not driven for two days. No prior warnings or recalls.

Instrument cluster went completely dark. It flickered a few times while driving, then went completely dark.

Let me preface this by saying, I have spent thousands of dollars trying to get this fixed. Changed batteries. Changed fuel pump. Changed sensors. Made sure everything is tight/plugged in properly. It's gone to Jeep and other shops but no one has been able to find or fix the issue. Probably about two years ago this started. I was driving to work as normal and stopped at a red light. When I tried to accelerate, the car kind of jerked a little like it didn't want to go and then chugged on. Leaving work the same day, it did the same thing, but instead of just jerking, the car completely stopped. The dash displayed a notification that said: "shift to park". All of the electricity was on (lights, air, dash) but the car somehow switched itself directly into neutral even though I was in drive. Brought it to the shop, and they changed some sensors. A few months later, the same thing happened while in heavy morning traffic. I had to hurriedly put on my hazards because my car was not able to move. Tried starting it up after the "shift to park" notification displayed and it wouldn't start at all. I turned it off completely, waited a few minutes, tried to turn it on again, missed twice, and on the third try it finally came back on. Every day I drive my car now, I make sure to turn off the auto-start/stop button because this was the one time this happened while it was still on. Brought it to the shop - they had another, totally different diagnosis. More recently, I hadn't had a problem in a few months - but leaving work in 4 pm traffic the car felt like it was jerking every time I had to slow down (which was every few minutes since it was traffic time). I finally made it to the on-ramp of the gno to cross the river and while going around the roundabout, it happened yet again. It's dangerous. I'm surprised this hasn't led to severe accidents, injuries, or even deaths yet. It's absolutely ridiculous. There are thousands of forums online with people having the same issues. Help!.

There is a very serious issue with the mechanical part of these car models that end up having issues with the service shifter. There needs to be a complete recall due to it being a worldwide issue.

2017 Jeep Grand Cherokee, 103k miles. I purchased my car new for around $45,000. All maintenance was done on time. Oil cooler assembly went out, then head gaskets, now I need a new engine. At 103k miles !Jeep has done nothing other than tell me sorry that will be $15,000 to repair. My engine is doing that loud clicking sound everyone is talking about. I’ve spoken with countless people this has happened to, some as early as 49k miles. There are videos online of mechanics bragging about how much money these engines are making them in repairs. Yet stellantis still refuses to take responsibility for their 3. 6l pentastar v6 engine issues. Even though there is a current class action against them for it. There are full youtube videos from mechanics explaining exactly why the 3. 6l pentastar v6 engine fails and still stellantis chooses to take more money from consumers to fix/replace their faulty engine. Now onto functionality of my vehicle, the start/stop engine problems I see people complaining about on here are real. The first thing I did when I got into my car was turn off my start/stop system. 20% of the time my system worked properly when left on. The rest of the time it was dangerous. The car would shut off when hitting the breaks and stall. I would be stuck on the freeway having to restart my car. I’m lucky it never caused an accident but it is terrifying being in the middle of the street and your car just shutting off and engaging the parking break and stuck in neutral. It’s happened more times than I can count, stop lights were where my car shut off most commonly. Usually would result in cars honking and people screaming to get out of the way while I scramble to get my car to turn back on. Over all, I’m so disappointed in this company and how it chooses to treat its consumers. . I was forever a Jeep owner until this week.

The component is known to fail on Jeep forums weather it fails completely or was not installed properly and may loose its functionality. The event is when towing a trailer and reversing the car will see the trailer as an obstruction and will engage the brakes. The car is alleged to have an automatic system that when towing is supposed to turn the parking assist sensors off to prevent the event occuring. If that system isn't present there is a button that should allow you to turn the parking system off which it does for about two seconds and start backing up the trailer, then it will automatically turn back on and see the trailer and lock the brakes up which is jarring and startling to say the least. I am fairly certain this could cause an accident if it hasn't already.

Issue with transmission/transmission control module. Jeep has a hard time shifting from reverse, after 3 tries the gear is lost and vehicle must be shut down in order to try again. Once engaged, it'll "bang" loudly, cause the tires to squeal, and then reverse is granted. Also have an issue going between 3rd and 4th gears. To shift, we have to increase pressure in the transmission, sometimes getting the rpm up to 6k before shifting is allowed. After three unsuccessful attempts, all gears are lost and you have to get down to 33 mph in order to gain 3rd gear back or you have to pull over and restart the vehicle.

Unknown needs to be diagnosed.

Upon acceleration, the dash lights flicker or fully goes out for a few seconds, passenger side window constantly rolls down on its own, sunroof will not close fully if in an open position, car horn becomes very faint. Had car checked & explanation from the professional to all this, is that it could be the fuse box or alternator. Fuse box has been replaced, yet problem is still occurring. Alternator will be next & hopefully it fixes this problem as it is a hazard especially while carrying children in the vehicle.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the "liftgate cannot be opened while vehicle is in motion" message was displayed. Additionally, there was a burning odor detected after pressing the auto start/stop button to start up the vehicle, with smoke coming from underneath the hood. The power liftgate was intermittently inoperable and also inadvertently opened while parked in the garage. The dealer was made aware of the failure and confirmed there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA campaign number: 23v338000 (electrical system, structure); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.

My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.

I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.

Jeep serviced for small evap leak. The next day after getting my Jeep back from dealer, when I started my Grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The serv 4wd light comes on, fcw, stability control, rcw error lights come on. Acc not available. Took Jeep to dealer and had pcm cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer ASAP to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if Jeep was drivable to which I got mixed answers and told to be careful that Jeep may slip into 4wd and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in Jeeps more than any other vehicle.

Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.

While driving dashboard displayed “shift to p then desired gear. ” I stopped on the side of the road. Placed vehicle into park and tried to turn off the vehicle. The vehicle wouldn’t turn off, displayed “vehicle not in park” then I placed the vehicle into drive and the dashboard displayed again “shift to p then desired gear. ” I was unable to turn off the vehicle no matter what gear I had it on. The check engine light was on, also the service 4wd, service shifter and the stability control. The vehicle also wouldn’t drive forward or reverse. At one point wouldn’t even park. The engine was stuck running for almost 3 hours until I was able to get someone out to pull a plug to shut the engine off. A diagnostic test was done while all the lights listed previously were still on. And no code would appear on the screen. Vehicle was towed and awaiting service.

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at 45 mph, the vehicle went into limp mode and the vehicle stalled. The vehicle overheated due to the radiator not functioning properly. The check engine and brake warning lights illuminated. The vehicle was able to restart after numerous attempts. The vehicle was taken to an independent mechanic, where unknown parts needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to a dealer, where it was diagnosed that unknown parts needed to be replaced. There was a burning odor, which was later determined to be caused by mechanics leaving rags in the engine. The vehicle was repaired, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

There have been several issues that have occured over the course of the last 3-4 years . Just this winter alone , I have had my 4wd serv needed maintenance , the air conditioning doest get cold the heater doesnt heat up , I have checkee fluids && cleaned necessary components , I have checked all fuses . My vehicle seems to start most of it's issues once the temperature starts to his below 30degrees f . Tthermostat , abs light had just turned on recently , unable to add gasoline to tank . Airbag light for service , changed both batteries but no changes in performance, tire pressure sensor does not read even with correct amoount, parking sensor , rear view camera visibility blurry , driver side window rolls up with down && down for up . Power loss , battery drainage , headlight harness wont allow any bulb to light up , . I have done all necessary procedures in order to verify all issues , scanner wont reset or delete any old codes . Battery removal has no effeft in change . All these mechnical , electrical && suspensiom issues , have occured making vehicle unoperable through out majority of the year . About 6-8 months out of 12 . Way too many issues for me to rememeber , let alone list on here . The whole vehicle has unfortunately been nothing but a big maintainence issue .

When ever I move the steering wheel neck the traction control, the windshield wiper will not turn off. The signal lights and the back up line guide line will not work. When I took it to the shop I was told I fuse blow 3 times. And they don't know why. I think this is a defective system. And needs to be recalled ASAP.

The uconnect touch screen in my vehicle is “delaminating” causing phantom touches to the touch screen. This is an extreme safety hazard due to it causing distractions to the driver when attempting to use the touch screen/radio/etc for its intended purpose. The problem has not been reproduced or confirmed by Jeep to my knowledge. The component has not been inspected. There were no warning signs.

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Problem in transfer case, can’t use 4wd, acc and fcw are not working. My car has only 41000 miles and I am reading about many, many others having the same problem. Jeep should recall this problem!! thank you.

My wife and kids almost got killed in this vehicle twice this week due tot the can bus electrical communication network stop working. It completely stopped on the highway while driving 70 mph and almost caused a multiple car accident. All the controller icons lighted up on the dash board and the car shifter and transmission stopped working. I towed it to the dealership and paid 700. 00 for a new shifter. The next day the vehicle did the same thing. This is a dangerous situation that needs to be recalled ASAP. Someone is going to get killed driving one of these vehicles. I researched this problem and numerous reviews found on the same issue 2014-2022 all electric can bus operated drivetrains Jeep. Please recall my 2017 Jeep before it kills my family and you will have a astronomical law suit on your hands. Mr. Tyrone albert.

Driving down highway at 75 then the warning light for the start/stop function lights up, the Jeep then starts cutting out and sounding really rough, speed immediately drops down to the 40"s this is on a major roadway luckily there were no cars behind me because they probably would had ran into me due to speed dropping that quickly thought I had a flat due to the sound pulled over as quickly as I could got out checked everything did not see anything wrong no fluid leaking, no smoke ect. . Get back in the vehicle go to proceed to get back up on the road and the vehicle is running really rough and jerky will not go above 40 engine light then comes on along with warning bells, pull back over on side of road turn vehicle off let it set for about 5 min. Then start back up engine light is off but the start/stop light on dash is still on, then the engine light comes back on right outside of town slowly get into town take immediately to mechanic shop he checks the engine and tells me that cylinder 5 is misfiring changes coil pack and problem still shows up, I get the vehicle towed by to my home town 3 hrs away take to dealership now they tell me that my cylinder 5 has no compression and I need new engine the vehicle only has 81000 miles just purchased last July .

I have a 2017 Jeep gc limited with 55k miles that had the "service shifter" warning light come on. Vehicle ran fine no issues. Made appt. With local Jeep dealership and drove the Jeep in yesterday (03/29/22). Ran just fine, I just wanted the light cause diagnosed and fixed. Dealership ran a diagnostic on it and informed me it needed an updated software flash. Conducted the flash. Now. . . The vehicle is inoperable without a complete electronic shift module (esm) replacement. They could not even reverse what they did so I could drive home. What they did was irreversible and I would have to leave the car there until they could find a new esm and install it for $900! I had to take a uber home and have no vehicle. This is not right for a vehicle with only 55k miles that was running just fine into the Jeep dealership. This is a very common problem on Jeep cherokees. If esm is known defective part by Jeep and is a safety risk since many owners have the shifter lock up while driving the vehicle and cannot shift without shutting down the vehicle several times in the middle of traffic. Please help!.

Warranty ended on 2/7/22. Car has 58,300 miles. Experienced white smoke coming from the engine on 2/21/22. Took to the dealership right away and diagnosed a warped cylinder head, leaking water pump, and bad starter motor. Never saw the temperature high on the car. The white smoke was experienced after sitting overnight. Also catalytic converter may have issues. Called Jeep customer service and could not extend “good will” coverage to pay for the repairs.

The vehicle had a complete shutdown while being driven. While driving on the highway, several dashboard warning lights began to appear. Within seconds afterwards, the headlights went out, along with the dashboard lights and radio. The vehicle became difficult to steer and then the vehicle lost all power, and could not be restarted. The vehicle was picked up from the dealership the day prior to this occurrence, and the pcm had just been replaced. The vehicle had been towed to the dealership just short of two weeks earlier, after it wouldn't start, having replaced the battery, and experiencing the passenger front window to randomly go down. This incident fortunately did not result in any crash or injury, however, it is only a matter of time if it isn't correctly diagnosed and fixed, as this problem results in an extremely hazardous condition.