general problems of the 2017 Jeep Grand Cherokee - part 2

76 problems related to electrical system have been reported for the 2017 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2017 Jeep Grand Cherokee based on all problems reported for the 2017 Grand Cherokee.

36 Electrical System problem

Failure Date: 01/14/2022

Started my 2017 Jeep Grand Cherokee after a heavy snow fall the next day drove about 10 minutes and horn started going off lights exterior and interior started flashing, faults came across the screen to service every imaginable function from transmission to power steering and everything in between and truck just completely failed on the road. Waited roughly 30 minutes truck fired back up drove about 200 feet to a gas station while waiting for a tow truck. Brought to the dealership and they flashed 9 different modules. All seemed fine until another month. Remote started Jeep went to get in dash cluster screen black. Turned off and back on cluster came back but was delayed along with heck engine light. Drove back to dealership and was told they wouldn’t be able to look at it for 3 weeks. About a week after the cluster incident I go to leave my house, make it about 30 feet out of my driveway and truck stalls again exactly like how it did the first time. At a different mechanic now for it to get diagnosed. With the history of poorly made tipms in Chrysler products this seems to be a reoccurring theme.

37 Electrical System problem

Failure Date: 12/01/2021

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle experienced unknown electrical failures. Additionally, the vehicle lost power steering functionality, and stalled. The contact stated that the instrument panel was flickering, and the speedometer and gauges became inoperable. The contact stated that the windows randomly rolled down and the headlights would flash off and on. The contact stated that the traction control warning light was illuminated, and the vehicle was difficult to steer. The contact stated that the failure usually occurred after 30 minutes of driving. The vehicle was taken to an independent mechanic who replaced the battery and window switch; however, the failure persisted. The local dealer was notified of the failure. The manufacturer was not yet notified. The approximate failure mileage was 58,000.

38 Electrical System problem

Failure Date: 11/21/2021

I was on the highway and the vehicle shut off. On another incident I was driving the vehicle and the power steering wen out on the vehicle. On another incident after the power steering went out the vehicle put a notice on the dash to put the vehicle in park when the vehicle was already in park. I tried to turn the vehicle off and it would not allow me to do so. Then after repaired multiple times the battery started to over charge to 21 voltage. At this point, the vehicle is just not safe to drive.

39 Electrical System problem

Failure Date: 11/13/2021

I was driving on highway and the stop safely your car about to turn off popped up then my lights started flashing and the whole car shut down. I couldn't steer or brake so I had to shift into neutral and hope for the best. It scared me to death. My children were in the car. I just replaced the alternator, both batteries and had the vehicle reprogrammed and 2 days later that happened.

40 Electrical System problem

Failure Date: 10/25/2021

Beginning two months ago my passenger side front window began rolling down on its own and the dash board lights would continually flash on and off. When at a stop sign or red light the vehicle idles down as low as 9. The battery was checked by the dealership and I was told it did not require replacement. The tachometer drops to zero while the vehicle is in motion and on two of those occasions the vehicle just shut off. When these incidences occur, which has been regularly for the past two weeks, upon exiting the vehicle I receive several palpable electric shocks. The car is now parked because I am afraid the car will set afire. I have been told by several dealerships that they can't get me in for a week or more to check the issue. I am very concerned for my safety due to this electrical issue, especially receiving the shocks.

41 Electrical System problem

Failure Date: 10/02/2021

On October 02, 2021, while driving at highway speeds the engine stopped running and the tachometer went to zero rpm. I was able to shift to neutral and cruise downhill until I could safely pull to the side of the road. I was able to shift back to park. The vehicle would not restart for approximately 20 minutes. During this time the electric windows would not roll up or down, the electric tailgate would not open but the electric drivers seat would work. After about 20 minutes the car restarted as if nothing had happened. The same thing happened 3 more times on the way home that same day. The same thing had happened 3 times over an 18 month period in 2018-2019. At that time, the Jeep dealer could find no problems.

42 Electrical System problem

Failure Date: 06/24/2021

Hello, I was driving my 2018 Jeep Grand Cherokee about 2 months ago when out of no where the car turned off as I came to a hill , the radio volume increased all the way and I couldn't control it , the main break locked, the wheel locked and my shifter lock, I started to roll back down the hill and I had to use my e-break. The car acted like it was turned off but it just died , the radio never turned back down until the tow company did something. I took it to Jeep and they were super unhelpful , they said it was a starter , so I paid 2000 to replace the starter to no avail. Now the ac/heat goes on by itself or just doesn't work, the radio will go all the way up and I cant control it. However Jeep in englewood colorado said there is nothing wrong with the car. . I think there is a safety issue with the start stop /eco mode. I think once the car turns off to save gas its not turning back on and there is no safe system. I have contracted Jeep multiple times to no avail, the car has died on the highway 3 times now once while I was traveling 65 mph . I have paid for 6000 worth of fixes and its still happening.

43 Electrical System problem

Failure Date: 05/27/2021

One morning when I turned on my Jeep Grand Cherokee the prndl did not light up and the car said "service shifter" but the warning would go away after a few seconds. I took the car to a Jeep dealership and after 6 hours they told me the prndl needed to be replaced but the car was perfectly safe to drive. I waited 3 weeks for the part to arrive, and was told they'd replace the prndl and it would be covered by my extended warranty. I waited 5 hours at the dealership to be told once they replaced the part that the car would not move out of park. I then got a call telling me the entire shifter would need to be replaced and would not be covered under warranty. There was no actual issue with my vehicle before I dropped it off at the dealership. The car was shifting between park, drive, neutral, reverse without any issues. They also told me they would try to put the old part back on to see if it was a faulty part. They quoted me $617 for a part that before today I did not need. This is absolutely ridiculous as there are multiple forums and feeds online about Jeep Grand Cherokees having this issue. This needs to be a recall and covered by the Jeep dealership.

44 Electrical System problem

Failure Date: 04/15/2021

My Jeep is have a problem with a (start/stop) function. The lights is on in the dash and the system is not function. I take my Jeep to the dealer authority and diagnosis is replace the 2 batteries. I spend $165. 00 for diagnostic and $495. 00 for replace both batteries and the problem continue. The issue is when I drive and I stop my Jeep is shut off the engine when press a stop pedal. When release the pedal my Jeep is not start automatic. In the dash have a message (put the transmission y park and start the vehicle).

45 Electrical System problem

Failure Date: 04/09/2021

While driving the entire dashboard went black. It comes back on occasionally after re-starting, but continually shuts off at random times. I can't view my speed, rpm, and gauges, or gas levels. Blinkers will work sometimes other times they won�t.

46 Electrical System problem

Failure Date: 03/06/2021

Gear shift service engine light came on and would let my car shift out of my park. The lights in the gear area didn't illuminate.

47 Electrical System problem

Failure Date: 02/27/2021

Tl the contact owns a 2017 Jeep Grand Cherokee. The contact stated while pulling into her driveway, the vehicle was unable to be shifted into park. The contact stated she noticed the check engine light was illuminated. The contact stated that the instrument panel showed that the vehicle was in drive not in the selected gear. The contact stated she was unable to shut-off the vehicle by pressing the on/off button. The contact shifted the gear to neutral and the engine turned off. At that moment, several warning lights illuminated. The indoor light and headlights remained on for three and a half hours until the battery was drained. The contact checked the battery and noticed that the positive terminal was not connected to the battery. The vehicle was towed to jim shorkey Chrysler Dodge Jeep ram fiat (13230 route north huntingdon, PA 15642) to be diagnosed. The contact was informed that the main fuse needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 37,300.

48 Electrical System problem

Failure Date: 02/21/2021

Vehicle auto start and stop function warning then a voltage warning telling me vehicle was going to turn off, while I was in motion, it shut off almost immediately leaving me with no steering or brakes and the vehicle was in the middle of the driving lane. No power to seats, trunk, etc shifter is in drive but vehicle will not move or turn on.

49 Electrical System problem

Failure Date: 02/01/2021

The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.

50 Electrical System problem

Failure Date: 12/20/2020

I I was driving in my moms 2017 Jeep Grand Cherokee and in motion on a city street and I was not aware of the seat setting button on the drivers side panel door its positioned in a terrible place for people with longer legs, I had dropped a milk shake after picking it up out of the cup holder and it slipped out of my hand and between my legs rolling behind the brake, it had a lid on it so I wasn't worried about it spilling or making a mess. I just casully tried to pick it up by spresding my legs and reaching down to pick it up while keeping my eyes on the road. But, that ended up being the wrong thing to do ,my knee hit the s button for the drivers 1 and 2 memory. The seat started going forward and I couldn't stop it. I had my legs spread to pick up the shake I had no time to do anything with them the next thing I knew I was pinned between the steering wheel and the car seat my lknees and legs were scrunched. I couldn't steer,I couldn't hit the brakes,I was, pinned very tight against the steering wheel. Im a big gu, it was tight,I couldn't brake because my legs were pinned as well, I was helpless. , I wrecked into a car and then hitting a bridge being so close tto the steering wheel the air bags all went off all I remember was the seat going down after going all the way to front and then dropping down and staying there I was dropping down when the bags hit me . I knew that the seat controls were down on the left side of me. Tried to make it stop, so I could. Im wondering if anyone else has ever hit this button by accident and the seats started doing the same thing to thenm as it did to me. Is this is an electrical defeact or it was just a fluke? and why does the seat do that when the car is moving. I think it should be automatically turned off while moving. If the button is going to be there. Im so sorryfor the family. We all shouldn't have had to go through this.

51 Electrical System problem

Failure Date: 11/25/2020

Vehicle check engine light turned on requesting that the shifter be serviced.

52 Electrical System problem

Failure Date: 11/05/2020

Service shifter light came on dashboard display and the orange indicator light on the p/d/n display went out. Jeep was serviced at Jeep dealer and diagnostics diagnosed shifter bezel repair needed. Part ordered and returned for service and subsequently could not drive out of the Jeep garage! now a new shifter unit is needed. The Jeep locked itself in park. The tech brought the car out after service and when I started it, the check engine light was on. I notified the tech and then he could not get the Jeep out of park. They put it in neutral to push it back into garage. Checked cargurus and many, many complaints filed about this same issue. My 2015 Jeep had a shifter recall. Maybe still an issue Jeep????.

53 Electrical System problem

Failure Date: 09/23/2020

The compressor for the air suspension overheats causing a clunking noise from the left driver side of the engine compartment and is the suspension to not work at all leaving you in park mode exit/enter and you get a flash code of service air suspension immediately . This is very similar to some of the problems they had with 2011 and 2012 models of Jeep Grand Cherokee they need to offer a standard conversion kit fix to fix these Jeep because the air suspension is not perfected and very dangerous.

54 Electrical System problem

Failure Date: 09/05/2020

Vehicle won't start when pushing start button and applying brake pedal. 2017 Jeep Grand Cherokee 3. 6l v-6 engine, 44k miles. After turning off vehicle, it will not re-start when applying pressure to brake pedal and pushing start button. Replaced both main and auxiliary batteries, but same problem continues. Are there recalls or suggestions to fix this? I read that several vehicle have this problem what's the resolution?.

55 Electrical System problem

Failure Date: 08/30/2020

2017 Jeep Grand Cherokee limited 131,000 miles purchased used less then 24 hours later on 8/20/2020, engine shuts off while moving, approx 20 mph, five lane road. Had to put in park, foot on brake and use push to start button nothing happened. No warnings started on the third try. Reported problem to salesperson he doesn't care because its already sold. No problem for ten days. Yesterday, 8/30/2020 it shut down four times while in motion stranded my wife would not start after multiple attempts. I brought another key fob to the scene after several tries, it started. I then drove it around with my key fob and with the automatic stop/start save fuel button turned off but engine still stopped while car was in motion. There were no check engine lights or any other codes.

56 Electrical System problem

Failure Date: 08/29/2020

The power to the engine comes to slow motion with no power to accelerate . It is like the transmission has no power, but no noise. This occurred when turning or stopping. At a street light.

57 Electrical System problem

Failure Date: 07/04/2020

Tl- the contact owns a 2017 Jeep Grand Cherokee laredo 4x4. The contact stated that upon his wife exiting the vehicle to grab an item out of the house, the vehicle had independently accelerated forward and barreled into his garage door. The contact stated that his wife was uncertain if the vehicle had been placed in drive or park upon exiting the vehicle. The contact stated that his wife had disengaged the key fob upon exiting the vehicle and that all four doors were shut. The dealer(brandywine Chrysler Jeep Dodge ram 3807 kirkwood hwy, wilmington, DE 19808) was notified of the failure and informed him that whether or not the vehicle was placed in park or drive, the vehicle should have reset itself into the park position once the key fob was removed and all four doors where shut. The manufacturer was also notified of the failure and a claim was filed. The vehicle had been placed under NHTSA recall number18v-332(electrical system, vehicle speed control) and had yet to be repaired; the contact never received a notification regarding the recall. The vehicle had yet to be repaired. The failure mileage was approximately 15,000. Jo.

58 Electrical System problem

Failure Date: 11/22/2019

When driving on the freeway and regular street, and going uphill, my Jeep's engine will stop running, the "d" on the dashboard blinks and the center of the dashboard says "shift to park". To get the Jeep's engine to start up again, I have to put it in park and restart it. Being that the Jeep does not run when this happens I am often stuck on the freeway or in the middle of traffic and can not pull over. This is extremely dangerous and I have come close to multiple accidents. The Jeep does not always start again. It will stutter and shut off multiple times. This has been happening for months. Dealership can not find any codes. They put a data recorder in the vehicle, the Jeep's engine shut down the same day I picked it up. When this happened I pressed the recorder button. It shut down multiple times in traffic with the recorder in and I pressed the button to record as directed. When I brought the Jeep back into the bob baker dealership, they said the data recorder said everything was normal. The Jeep shutting down while in motion and not turning back on, is not normal and is dangerous. I have been without my Jeep for 2 months with no solution in sight. This is a major safety problem that I have been fighting to get fixed with no resolution. I have been working with fca and they are not returning my calls and have no solutions. I am so disappointed and wish I never bought this Jeep. I have lost all confidence in this vehicle. I captured the problem happening on video and no one can explain what is happening nor fix it. This has been happening since August 2019. The last time it happened was the day I picked it up with the data recorder in it on November 22, 2019.

59 Electrical System problem

Failure Date: 09/20/2019

Tl- the contact owns a 2017 Jeep Grand Cherokee. The contact stated that while reducing speed the vehicle suddenly shut off and would not immediately restart. Four attempts later the vehicle was restarted and operated as normal. The vehicle was taken to the local dealer(unknown) who was unable to determine the cause of the failure. The manufacturer was notified of the failure(case 64614523). The failure mileage was 15,000. Jft.

60 Electrical System problem

Failure Date: 07/22/2019

Flashing d on dashboard car turns off has happened twice dealship can not correct because I have no codes.

61 Electrical System problem

Failure Date: 01/29/2019

2017 Jeep cherokee latitude. Consumer writes in regards to alarm issues.

62 Electrical System problem

Failure Date: 01/05/2019

Vehicle comes to a stop and activates auto stop/start. When lifting foot of brake to proceed to a turn, the engine turns on, vehicle moves, then turns off displaying, �auto stop/start not available�, for approximately two and a half minutes, I was stuck in the middle of an intersection trying to turn over the car. Eventually after putting the vehicle in park, releasing the brake and turning off the vehicle completely, I pressed the brake and turned on the vehicle successfully. Numerous occasions of this very same incident have occurred in random. Random engine shut offs while in motion have occurred as well requiring the same steps listed above. Vehicle is equipped with this �eco technology� 100% of the time unless, a button is pressed to deactivate temporarily. (no way to permanently shutoff this feature, no solution from dealership. ).

63 Electrical System problem

Failure Date: 01/03/2019

While driving my 2017 Grand Cherokee in drive mode in a intersection turning left, the dashboard showed a message of �shift into park� and was put into a neatural mode by itself disabling drive mode options but still in a �drive� status not allowing me to press on the gas to continuing turning left, the only way to change this status the vehicle had to be completely turned off and turned back on again. This was a very scary incident and appears to be a malfunction with the vehicle.

64 Electrical System problem

Failure Date: 11/21/2018

My 2017 Jeep Grand Cherokee it's having electrical problem for almost 2 years now and they can found what's going on I almost got kill out of no where my car stops all this messages come up in the dashboard it's crazy I can't drive the Jeep for more than 1 hour because I star having problems passenger side window star going down by itself.

65 Electrical System problem

Failure Date: 11/09/2018

Takata recall upon driving mt Jeep gc on the highway this morning, everything was going fine, I exited the highway at stop light and as usual, the stop/start engaged, when the light turned green a lifted my foot of the brake so the car will start again but it didnt. So I turned off the radio and auto light and forced the car to natural and pressed the start button and car started. On guage display a red battery light came on and a message that said " park car, vehicle will shut down soon", so I drove around 15min's to find a safe parking spot and stopped in supermarket parking lot. . 2min later the car shut down. I carry with me portable jumper so I opened the hood and connected it but no power was reaching. So I lifted the passenger seat and gained access to the main battery and connected the jumper directly to the terminals but still, no power was circulating. So I connected it to the auxiliary battery and power was there. And the car started. Put not safe to drive. I picked up my Jeep four days ago new from the dealer, so when this happened my car had 250miles on it.

66 Electrical System problem

Failure Date: 10/12/2018

On 10/12/18 I was getting ready to go to work however when I tried to open my car it would not open my car was parking the parking lot of where I live I called nielsen Dodge and they help me to open the car manually and silence the alarm but the car was not turning on and neither the dealer nor the people from ucconect could remotely start my Jeep, my car was towed to nielsen Dodge in rt 10 and it has been there for two weeks now and they still cannot give me an estimate as to when my car will be fixed or if it will be fixed. On 10/24/18 Chrysler sent out an engineer to look at my Jeep and I went in today for a follow up and the told they have to order a part but they do not know how will it take for the part to arrive, my case number with Chrysler is 57198050. I read online and see other people having similar issues with 2017 Jeep Grand Cherokee not turning on please help me with this matter as it is now been 2 weeks and I just need to know if or when the car will be fixed.

67 Electrical System problem

Failure Date: 08/14/2018

On five separate occasions, the tailgate of the vehicle has opened on its own. It has happened during various hours of the day, both daytime and overnight. And on three of those occasions the home link system has also been activated which then opened the garage door causing damage to the rear of the tailgate. Also, since the onset of this issue the home link button does not always work even in close proximity to the garage door itself.

68 Electrical System problem

Failure Date: 07/31/2018

Dealer has tried to fix electrical problems 4 times 7/30/18 we had no headlights,no taillights,no turn signals,no brake lights,and no way of knowing they didn't work. Today 7/31/2018 went to start car locked into run but wasn't running couldn't move out of park won't start again.

69 Electrical System problem

Failure Date: 09/12/2017

No indicator or alarm is provided when the tailgate is open and the vehicle is put into reverse!!!! when I first purchased the vehicle, I was in a parking garage in chicago. I loaded my baggage in the trunk and hit the button on the inside of the trunk to close the lift gate. I then sat in the drivers seat and started to back-up. When I backed up, I heard a loud noise and found that the lift gate had returned to it's open position and scrapped along the ceiling of the garage. It could have been much worse. When I was looking in my rear view mirror to back-up, everything looked clear. I did not see from the rear view mirror that the lift gate was open. I did say this occurred within the first couple of days when I received the vehicle. I took it to the dealership to check on the lack of an alert and also asked them to repaint the scratch that was left on the lift gate from contact with he ceiling. They asked me to contact Chrysler. I contacted Chrysler customer service and they told me that it was the design intent because drivers like to drive their Jeeps with the lift gate open. I said, in reverse???? a drivers alert should be mandatory - a loud chime is expected it is a safety issue.

70 Electrical System problem

Failure Date: 09/04/2017

Bought a brand new 2017 Jeep Grand Cherokee altitude 4x4. From route 1 Jeep in lawrenceville. Immediately experienced ticking from the engine, faulty computer equipment, and faulty fuel proposition. The sound was duplicated and I was told service would need my car indefinelty until the diagnosis was indentifief and a repair was determined. Also experience pre-mature stopping at fuel pumps. Meaning the pump will shut off as if the tank is filled when it's not, having to manipulate the gas pump nozzle until it allows me to fill. Also experience internitant issues with the speedo and its display. Some times the display doesn't work at all. Keep customer service has been nothing but an obstacle to getting this resolved. And every dealer we go to is "overwhelmed and understaffed" by their own admission. Literally 5 different dealerships in a 50 mile radius gave us the same feedback. I'm am beyond frustrated , hurt , and disgusted after spending 40k+ on my 1st brand new SUV. Was hopeful and wanted to purchase american , but are we really buying american when the parts and car itself are being manufactured in mexico??.



Grand Cherokee Service Bulletins
Grand Cherokee Safety Recalls
Grand Cherokee Defect Investigations