general problems of the 2017 Jeep Grand Cherokee - part 1

This model vehicle and several others that I have experienced, have a center console cupholder that is trimmed in chrome. The chrome is peeling on both cupholders at the edges and extremely sharp and have personally been cut and causing lacerations and bleeding.

It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.

System said car will shut off soon. All system lights started blinking and the car turned off. Car would not restart and would not go into neutral.

My husband was driving down a state road when the car shut down. He started the SUV back on & we where fine. 2nd time I was driving on the interstate [xxx] ) when the car shut off & the dashboard displayed "shift to park". I kept control of the car put the emergency lights on & got of the way. Waited a few minutes & the SUV started back took me home the next day I took it to the dealership they replaced the transmission. I got the car back Friday [xxx] drove it home & on Tuesday [xxx] put 93% gas in the car was on my way back on [xxx] . Stopped at a light with my grandson in the car & the car started to shake a little shut off again the dash indicated "shift to park" I turned the car on & off a few times finally after about 5 mins it started & I was on to my destination. At my destination I turned the car on 3 times. Started with out a problem. Got on the road headed back home. At the same spot, the car shut down again for the 3rd time. Dash again stating I need to "shift to park". This is the very dangerous. I had the car towed to the Jeep dealership & there it is waiting on a diagnosis as to what is wrong with my beautiful 2017 Jeep Grand Cherokee. Please find a way to fix this issue. I dont want to get into a serious car accident because of this crazy issue. Thank you. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Sun roof shattered.

The front passenger seat active head restraint activated while driving on a smooth, rural road, with no traffic, and no impact with anything. My wife was in the passenger seat and was forcefully hit when the headrest deployed. There were no warning lights and no issues which would have warned us of this deployment. The vehicle has been maintained by the dealership since new. I have an appointment with the dealership for the warranty repair. On June 12 2025.

Pass. Side active head restraint deployed unexpectedly. Dealer replaced part under “warranty extension x88”. When I contacted Jeep manufacturer: 1-800-334-9200, I was told the manufacturer will not replace the driver side head restraint until it self deployed! an accident waiting to happen! my wife and I travel a lot, pulling a travel trailer, so I now have a fear that this active head restraint will also self-deploy. Shame on the manufacturer. I won’t be considered an “acceptable risk”. Please help me convince the manufacturer to stand by their warranty. Thank you.

Passenger side active headrest activated for no apparent reason. There was no warning for this. When I contacted Jeep dealer I was told that they were “aware” of this, but it wasn’t a recall item. ??.

The power lift gate automatically open, and will not close with the key fob, or any of the buttons inside the vehicle.

Jeep randomly started loosing power and shutting down while on/driving. It causes the entire vehicle to freeze/seeze up. Hard to turn the wheel. Can't put in park. Starts glitching and lights/beeping going on and off repeatedly. Have to jump start and then it does the exact same thing and dies within minutes.

Not sure what component caused the vehicle to burst into flames. It is no longer (to the best of my knowledge) available for inspection (unless still at tow yard). The Jeep burned, caught another vehicle in the driveway on fire, as well as fence separating neighbor's house, and spread to structure (my house). Vehicle was inspected by ins. Reps/others. It was taped off as battery was still live. Fire report states vehicle fire. Car was parked in driveway and was not driven for two days. No prior warnings or recalls.

Instrument cluster went completely dark. It flickered a few times while driving, then went completely dark.

Leak in valve cover gasket, oil cooler leak.

Let me preface this by saying, I have spent thousands of dollars trying to get this fixed. Changed batteries. Changed fuel pump. Changed sensors. Made sure everything is tight/plugged in properly. It's gone to Jeep and other shops but no one has been able to find or fix the issue. Probably about two years ago this started. I was driving to work as normal and stopped at a red light. When I tried to accelerate, the car kind of jerked a little like it didn't want to go and then chugged on. Leaving work the same day, it did the same thing, but instead of just jerking, the car completely stopped. The dash displayed a notification that said: "shift to park". All of the electricity was on (lights, air, dash) but the car somehow switched itself directly into neutral even though I was in drive. Brought it to the shop, and they changed some sensors. A few months later, the same thing happened while in heavy morning traffic. I had to hurriedly put on my hazards because my car was not able to move. Tried starting it up after the "shift to park" notification displayed and it wouldn't start at all. I turned it off completely, waited a few minutes, tried to turn it on again, missed twice, and on the third try it finally came back on. Every day I drive my car now, I make sure to turn off the auto-start/stop button because this was the one time this happened while it was still on. Brought it to the shop - they had another, totally different diagnosis. More recently, I hadn't had a problem in a few months - but leaving work in 4 pm traffic the car felt like it was jerking every time I had to slow down (which was every few minutes since it was traffic time). I finally made it to the on-ramp of the gno to cross the river and while going around the roundabout, it happened yet again. It's dangerous. I'm surprised this hasn't led to severe accidents, injuries, or even deaths yet. It's absolutely ridiculous. There are thousands of forums online with people having the same issues. Help!.

I am reporting a suspected odometer fraud involving a vehicle I purchased from a licensed dealership approximately one year ago. At the time of purchase, the vehicle’s odometer displayed about 64,000 miles. The dealership paperwork and sales documents also listed the mileage as approximately 64,000 miles, and I relied on this information when purchasing the vehicle. After the purchase, the vehicle was financed through my bank and the title was processed by the lender. When the bank received the title documentation, the mileage listed on the title was 101,985 miles. This indicates a discrepancy of nearly 40,000 miles between the mileage represented at the time of sale and the mileage recorded on the title. Key details: * odometer at purchase: approximately 64,000 miles * mileage listed on dealership paperwork: approximately 64,000 miles * mileage listed on title received by lender: 101,985 miles * current odometer reading: approximately 73,000 miles this discrepancy suggests the possibility that the vehicle was sold with inaccurate mileage disclosure or that the odometer may have been rolled back before the sale. The inaccurate mileage may also create a safety risk because vehicle maintenance schedules rely on accurate mileage. If the vehicle had already exceeded 100,000 miles, important maintenance or inspections may have been delayed or missed, which could increase the risk of mechanical failure while driving. The issue has not been confirmed by a dealer or service center because it was discovered through documentation rather than mechanical inspection. The vehicle has not been inspected by the manufacturer, police, or insurance representatives regarding this issue. There were no warning lights or mechanical symptoms before the discrepancy was discovered. A copy of the paperwork from the dealer can be provided at a later date.

My headrest opened without me being involved in an accident.

There is a very serious issue with the mechanical part of these car models that end up having issues with the service shifter. There needs to be a complete recall due to it being a worldwide issue.

-moon roof glass exploded with no known cause while I was driving on the highway there were no cars in front of me, its available for inspection while waiting on the repairs. -explosion was loud and pieces of glass were trapped in the moon roof cloth, luckily. (if it was a hotter day out and the moon roof was opened all that glass would've exploded and could've injured the driver or even lead to the driver to cause an accident. -not that I have heard of while getting this repaired. -not yet, I'm working on getting a claim done. -no warning that the moonroof glass was going to explode.

On the Jeep Grand Cherokee summit there is a known defect on the leather dash that comes delaminated from the dash itself. The leather starts to lift, wrinkle, bubble, becomes loose and comes separated from the dash. This impares vision and in an accident could become a safety hazard as you now have a very large piece of leather which comes flying at the driver and passenger.

The exhaust manifold bolts cracked on my Jeep Grand Cherokee hemi 5. 7l which has caused a "tick" sound and my 7yr old can smell gas while inside the vehicle. We have taken to dealerships who refuses to fix under warranty. I called Dodge Jeep of tomball and they say it's not covered emissions. They also say it's common issue with the hemi's. The problem is only getting worst and causes my son to have headaches. The problem is noticed on startup and acceleration.

Jeep serviced for small evap leak. The next day after getting my Jeep back from dealer, when I started my Grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The serv 4wd light comes on, fcw, stability control, rcw error lights come on. Acc not available. Took Jeep to dealer and had pcm cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer ASAP to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if Jeep was drivable to which I got mixed answers and told to be careful that Jeep may slip into 4wd and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in Jeeps more than any other vehicle.

Driving to work down the highway and the sun (moon) roof exploded.

Hello! its been 2 years since I bought my 2017 Grand Cherokee laredo, and I am reporting hudson cyrsler ram in jersey city for selling car with mileage discrepancies, I bought and paid for the mileage that I did not use, in the mile showing in contract that I paid is 36,400 miles , the mileages of the car they give it to me is 41,900miles. The miles showing the stickers /pricelist when they selling is different mileages, and when I sign I noticed that this not match to the contract snd the car that they gave me, the car that I paid is with 36,400miles not for 40kmeage, this is odo meter fraud miles decrepamcy.

When driving the vehicle it's like the transmission is slipping through the first few gears then all of a sudden it takes off. If you try to accelerate it just winds up and then bang it takes off. When coming to a stop it downshifts hard. When driving around a corner you slow down your foot off the pedal, then when you get through the corner you go to accelerate again and it has a dead spot, no power, it's like it died and you have nothing then again it takes right off. Really dangerous, I first thought the car was dead, with no power but then it takes off like a rocket. It acts worse when the start-stop button is depressed so that the engine stops at red lights or when the vehicle comes to a stop. If you turn that off the vehicle seems to run a little better but still cuts out. Almost like someone flicking a light switch off and on with the power of the vehicle. The dealership says they are booked out until March 25th to even take a look at it.

I was driving this vehicle on a sunny 38 degree day on the highway when my front sunroof exploded. The glass was broken upwards, no rock or debris hit the glass. It spontaneously shattered.

Faulty transmission that breaks before 90k miles.

The uconnect touch screen in my vehicle is “delaminating” causing phantom touches to the touch screen. This is an extreme safety hazard due to it causing distractions to the driver when attempting to use the touch screen/radio/etc for its intended purpose. The problem has not been reproduced or confirmed by Jeep to my knowledge. The component has not been inspected. There were no warning signs.

I was parked and my car was on and my gas gauge was less the halfway (dashboard indicated about 70 miles left) then my steering wheel started shaking so I turned off the car. I tried restarting the car but it wouldn’t turn on. I got my jumper cables out because I thought the battery had died but it wouldn’t turn on after multiple attempts. I ran to the nearest gas station and got some gas, filled my tank up and after a few attempts my car finally turned back on. Ever since then, my fuel gauge has been wrong. I don’t know if it’s a sensor issue or fuel tank issue but I can’t trust my dashboard or fuel gauge to know how much gas I have. When I fill up my tank to the fullest the most it’ll show me is 300 miles on the dashboard although before it used to be close to 400 miles. Although I wouldn’t label this issue as a direct safety hazard, it is extremely inconvenient trying to guess when I need to fill up gas since the fuel light doesn’t come on anymore. To avoid this issue I’ve gotten in the habit of filling up my tank before levels reach under 100 miles. I have also read many complaints from others having similar issues.

The power life gate is not working properly , has knocked me in the head. I read that is very common. It stopped working a few months after purchasing (used). I have not had repaired, thought it might be a recall since it was reported a common problem.

Passenger side headrest deployed while traveling at 30 miles per hour down the road. No collison or incidents occurred at the time the headrest deployed.

The dashboard of the car is rising and waving due to the heat of the sun in louisiana. This is reflecting a shean of direct/indirect sunlight off the wrinkles into the drivers eyes. It super distracting, a safety concern and a fault in the adhesion used in the manufacturing process! help!! it needs to be fixed at the manufacturers level!!.

I have replaced the water pump three times costing me close to $1000. 00. No warning light has came on only the smell when it is leaking that my fiancé recognizes. So in this case do I have to wait until it starts to overheat and I am stranded on the side of the road? why am I replacing an obvious faulty part? I also know that I am not the only Jeep owner within the year of mine that has had this problem that Jeep doesn’t recognize? if needed I can provide copies of my receipts and dealership paperwork. Also why are the new water pumps protected with a warranty? each water pump I had installed could have defects.

Battery vent tube disconnected from the battery causing toxic gas to leak into the passenger compartment. Driver had been experiencing worsening feeling of suffocation for several months prior to discovery of the issue, which was found when replacing the original battery. Vent tube was reconnected and symptoms resolved completely within 72 hours. Approximately 6 weeks later, driver began experiencing the same symptoms, checked the battery vent tube and found that it was once again disconnected. Retaining feature does not appear sufficiently to retain the vent tube throughout vehicle life. Vehicle has less than 40,000 miles.

Midway through a 2. 5hr. Drive, I approached a stop sign to make a right hand turn. When I came to a stop to check for oncoming traffic, the Jeep completely shut off on me. The cluster panel displayed “shift to p to start” and the cluster panel was flashing all the warning lights. (vehicle was still in the on position) I had then shifted the vehicle to park, shut off the ignition and then restarted the Jeep. A very scary situation to happen during a normal drive. I have done some browsing and see that I’m not the only one who has encountered this problem. Due to the extreme safety issues at hand, I truly believe Chrysler should be investigating this underlying issue. (I’ve read some people have experienced this while driving on the main road with traffic. I’ve also read that one person experienced this and it ended in a vehicle accident. ) this is a serious issue.

The contact owns a 2017 Jeep Grand Cherokee equipped with a thule removable roof rack. The model name was not provided. The contact stated while driving at 55 mph, the j-bar, kayak, and the rack holder detached from the vehicle and flew onto the highway. A police report was filed. The manufacturer was notified of the failure by voicemail. The contact was awaiting a callback. The VIN was unavailable. Consumer stated while driving on the interstate (I-990) highway…. Everything that was strapped on the roof of the SUV blew off and shattered (items involved: thule roof rack, foldable j-bar (2pairs), & (2) kayaks) into 3-lane highway. Prior to this, (@ approx 1211p) consumer called 9-1-1 to report the incident to amherst police, incident no. : [xxx], 07/05/2021, 12:16p). It has also caused post traumatic stress symptoms (ptsd) for the consumer. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). ".