Table 1 shows one common seat belt related problems of the 2019 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Seat Belt problems |
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the brake light failed to turn off. The service, seat belt, brake, and air bag warning lights were illuminated. The buzzer and lights were making a continuous sound. The local dealer was contacted, and the abs module was replaced. The dealer informed the contact that there was no recall associated with the VIN or the failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 72,000.
The front seatbelt latch on my 2019 Jeep Grand Cherokee will not latch or secure properly. The buckle fails to engage when inserted, leaving the seatbelt unusable. This creates a serious safety hazard because the occupant cannot be restrained while the vehicle is in motion. The issue occurs every time the seatbelt is used and has not resolved on its own.
Seat belt does not retract. Nearly unusable.
All 5 seatbelt retractors have gone out at the same time estimated $2000, the dealership put in a claim to crysler customer care that stated they would cover 40% and I would have the remaining 60% since the vehicle has 53,000 miles and is out of warranty. Although, even if it were still in warranty that part is not covered. This is a safety issue and the manufacture should be responsible.
With just under 40,000 miles on the vehicle, first the front passenger seat belt started to fail to retract, then a few months later the front driver side seat belt began to do the same thing. The dealer says they are out of warranty so it's my dime to fix. I wouldn't be concerned except that this is a huge safety issue, if the belt doesn't retract correctly when put on, it would fail to hold me or my passenger in place during an accident.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the driver's side and the passenger’s side front seat belts were no longer retracting. The contact stated that the seat belts often got caught in the door while exiting the vehicle. The contact had been working with a dealer for two years to have the seat belts replaced. The contact stated that the dealer had finally replaced the driver’s and passenger’s side front seat belts. The contact had researched online and related the failure to NHTSA campaign number: 23v716000 (seat belts), and the contact was informed by the manufacturer and the dealer that the VIN was not included in the recall. The failure mileage was approximately 74,000.
What component or system failed or malfunctioned, and is it available for inspection upon request? -the rear driver side seatbelt does not click in and does not function. How was your safety or the safety of others put at risk? - the rear passenger is unable to buckle. Has the problem been reproduced or confirmed by a dealer or independent service center? -no has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -no I recently purchased this vehicle on December 10th, 2022. During the test drive the salesman sat in that seat. He did not bring to my attention during the test drive. The following day I realized this issue and the dealer had stated that since I did not mention it during my visit that they would not fix it for free. This was at a dealer in illinois, I am now back in iowa and would like the get it fixed here. The car seems to be in a rear end accident, although the dealer did not specifically disclose where it was in an accident.
A few days after purchasing this car we noticed the front seatbelts weren’t retracting after unbuckling. After pulling out the seatbelt shoulder strap and inspecting it, it was cut and frayed, which was catching and not allowing it to retract. The front driver and passenger shoulder belts were both like this. We took the vehicle into a Jeep dealer and had it checked out and had the seatbelts replaced for obvious safety reasons. The gentleman who worked on our Jeep said he had seen this on other Chrysler models as well.
Driver’s side airbag does not retract.