general problems of the 2019 Jeep Grand Cherokee - part 1

The vehicle will shut down while in gear and driving at lower speeds. Happens at least 2-3 times per day for last 3 weeks.

In November 2024, I went to get into my 2019 Jeep cherokee (17,000 miles). At that time, numerous lights started flashing on the vehicle dash (start-stop, stability control and check engine). I took the vehical to the nearest Jeep dealership, valor Ford in junction city. They indicated this was a known issue but unresolved by Jeep (received recall notice two weeks later). I was leaving for vacation and would be back in two weeks, rather than leave the car sit at the dealership I offered to take it home and bring it back when I returned. I was told by the technician that was not advisable because my brakes could go out. I of course decided to leave at the dealership. Upon return, they indicated my Jeep could be picked up. My husband spoke with the technician because we had received the recall notice by then and asked how they fixed the problem when Jeep had said there was no solution yet. He, the technician, indicated they had ordered the part which is the same part that went out previously so it wasn't really fixed. We have been waiting over a year, I will only drive locally because I am afraid of the ramifications of this part. Not only is it not fixed but they charged us $1,200 to not fix our car and refused reimbursement. This was our vehicle to travel in our retirement years and for the last year it has been an anchor.

I am reporting a serious safety failure related to the abs/esc recall on my 2019 Jeep Grand Cherokee. Parts have not been available for over a year, and my vehicle has now experienced the dangerous conditions described in the recall. Before the failure, while stopped at a red light in drive with my foot firmly on the brake, the vehicle suddenly rolled backward on its own. I had to forcefully press the brake to stop it. This should never happen and indicates brake system failure. About 10 minutes later, while driving on the highway, the vehicle experienced a sudden safety system failure. Multiple warning lights came on (abs, esc, brake system, check engine), the accelerator pedal became unresponsive, a burning smell came from the vehicle, and I temporarily lost control. I could not pull over immediately due to traffic, which created a very dangerous situation. The vehicle eventually became undriveable and required towing. I am thankful my children were not in the car. This is an extreme safety hazard. Stellantis still has no parts available and has not provided a repair or transportation option. This forces owners to choose between parking their vehicle indefinitely or driving a known unsafe vehicle. I request NHTSA review the lack of parts and enforcement of this recall, as it is putting families at risk. Owner: [xxx] , [xxx] email: [xxx] [xxx] my contact information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The car gets started, message pops up saying to safely put the vehicle into park it will shut off soon. It then starts shaking, will not allow you to shift gears, revs up still shaking, it then shuts off and all of the dash panels messages are popping up, abs, a message to service the air suspension, engine light, car not in park (can't shift it) (we have put tire chucks to hopefully keep it from moving), etc are flashing as well as the interior lights, exterior lights flashing. The only way to get all of the lights to stop flashing is to unhook the brand new auxiliary battery. Mechanic has scanned for codes, more than 60 appear. Once we are able to reattach the battery, we were able to start it, put it into gear before all of the messages and lights started going off again.

Vehicle will all suddenly while driving on the roads with speed, dash will blink and start saying to select the gear. At this point vehicle either has to be put in parking (while trying to figure out where to pull over) and reselect the gear, or completely shut off, re start and select gear in order to drive. When the dash blinks vehicle accelerator just revs the engine, loss of power occurs. This especially happens after a fuel up and you move away from gas station.

My esc, abs, and check engine lights have been on for months due to this recall that has no fix.

The contact owns a 2019 Jeep cherokee. The contact received a recall notice in November of 2024 for NHTSA campaign number: 24v838000 (service brakes, hydraulic). The contact stated that the check engine warning light was illuminated continuously. The abs warning light illuminated, and other unknown warning lights were illuminated. While at a stoplight, the vehicle turned off and restarted. The local dealer was contacted, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who informed the contact that the recall solution would be available soon. The failure mileage was approximately 20,337.

While my wife was driving her Jeep, everything seemed to fail. All the gauges were gone, no speedometer, no functions working. Every warning light came on. Display stated not to shut off the engine as it may not restart. She stated nothing worked in the vehicle, turn signals, brake lights may not have been working. And what if this happened at night? would the headlights have worked? she drove the vehicle to our local Jeep dealer where they were unable to "get it in for a week". I had the vehicle towed to another dealer about 30 miles away. I provided them with the error codes the first dealer pulled and a picture of her dash display. They stated the error didn't occur for them, they drove it 13 miles and no errors were detected so they said they cannot troubleshoot it. It was a major can bus failure. If this had been at night I wonder if the light would have even worked. Extremely unsafe not knowing if any of the systems would have functioned. I was told to call the customer support line. This is a rabbit hole. All calls go to india, they way they will call you back with in 24 hours. . . Not true. After days of trying to call, I finally got in touch with someone, they simply say we will call the dealer. I am out of pocket 1,000. 00 for a rental car (even though we have max care which covers a loaner) and had to pay for the tow out of pocket. Stellantis is horrible no customer service at all, it turned into a mess! I am attaching the pictures of the errors and the dash display. Very poor response from the Jeep dealers. It seemed as if they didn't want to take the time to look or check out anything.

Uconnect® 4c w/nav with 8. 4–inch display is delaminating. This is known to be a common problem with this vehicle. The touchscreen provides direct access to settings that affect the way the vehicle physically brakes and steers, all are configured via the uconnect system, and that system with a defective screen can cause those settings to change without the knowledge of the user, introducing a safety issue.

The screen is delaminating which impacts the following safety measures: sos feature, use of cellphone for 911 emergencies, and navigation. The delimitation appeared a few months ago and has progressed.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the passenger’s and driver's sidestep rail was lowering independently. Additionally, the rail on both sides of the vehicle remained in the raised position and failed to lower when the front doors were opened. The contact stated that the failure was occurring when the vehicle was stopped and while the vehicle was being driven. The contact stated there were no warning lights illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 49,000.

The unit has been taken to Chrysler dealers in puerto rico three times. On each visit, we were charged $120. 00 for a total of $360. 00 for the computer scan. We were charged for an electrical module, part no. 68442478ab, worth $406. 59. The situation has not been resolved. The vehicle has abnormalities in the braking system, which consequently affects other functions and even drains the batteries. I would like to sell the unit, but it is not resalable due to the unresolved recall. I need Chrysler to offer me options such as a refund or another unit without defects.

I am experiencing a delamination issue with the uconnect screen in my 2019 Jeep Grand Cherokee high altitude. I noticed this issue years ago when my car was still under warranty but thought it was a protective film on the uconnect screen. Now, the uconnect screen in my vehicle randomly turns off while driving which is a serious safety issue, especially when using the navigation system. This is a well-documented problem affecting many owners which typically manifests as bubbling or peeling of the screen's surface, leading to erratic touchscreen behavior such as phantom inputs, random changes in settings, or complete unresponsiveness. The root cause of the delamination appears to be the degradation of the "loca" adhesive between the screen's layers, often exacerbated by heat. This degradation can lead to the separation of the screen layers, resulting in the aforementioned symptoms. The problem affects various uconnect systems, notably the 8. 4" uconnect 4c uaq and 4c nav units. I have had this issue diagnosed and confirmed by huntington beach chysler Dodge Jeep ram in huntington beach, CA.

Abs is staying on. There is a recall that has not yet been resolved.

2019 Jeep Grand Cherokee overland that has been issued recall 94b (24-v-838) with no remedy currently available. While driving this vehicle, it displayed a message to stop and turn off vehicle as it will be shutting down soon. Without further warning, the vehicle shut down, all power, lights etc, while driving at posted speed of 55 mph, which resulted in the need for the driver to pursue action to avoid what could have been a serious accident. The active error codes indicate an issue with the hcu/abs module, which is what was recalled. Jeep has not provided any assistance during the 5 months since this recall was issued. This recall should be upgraded to a mandatory do not drive recall with a loaner vehicle to be provided by Jeep until a remedy is determined.

I am writing to formally express my frustration and deep concern regarding recall 94b, which affects my 2019 Jeep Grand Cherokee altitude and currently has no available remedy. This recall, as confirmed by fox Chrysler Jeep in southfield, mi, directly impacts critical safety features, including the anti-lock brake system (abs) and other key functions essential for the safe operation of my vehicle. Given the severity of this issue—especially during michigan’s harsh winter months—I find it unacceptable that no resolution is currently available. Fox Chrysler Jeep has verified that all warning lights on my dashboard are related to this recall, yet they have informed me there is nothing they can do at this time. As a loyal Jeep owner, I am extremely disappointed that stellantis has not yet provided a solution to an issue that directly compromises my safety and that of others on the road. Given the circumstances, I am requesting immediate assistance from stellantis to explore options for getting out of my current vehicle and into a new or used vehicle that is not subject to such serious, unresolved recalls. I cannot continue to drive a vehicle that poses such a significant safety risk, and I believe stellantis has a responsibility to provide a viable alternative for affected customers.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated while driving at approximately 30 mph, the vehicle stalled. The contact stated that several unknown warning lights were intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed that the battery, fuse box, the body control module, and the tipm needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,200.

Screen is delaminating and sometimes it will randomly hut a button on the screen (seat warmer, radio change, etc). Sometimes this is sudden while on highway and distracts me to see what happened. Thus also makes it much harder to see when using backup cam sometimes to the point of it being useless.

Recall 94b has been outstanding for a year now. I feel this is an unreasonable amount of time.

Active safety recall 94b stellantis issued 11/07 4+ months with no remedy!!!! I fear for my life and passangers every time I need to drive my vehicle. Stellantis should provide loaner vehicles to the consumer at no cost given their inability to find a remedy in a timely manner.

Vehcile affected: 2019 Jeep Grand Cherokee - overland _ 2 wheel drive vehicle mfr date - October 2018 the vehicle was in park and engine was off. I got in the driver seat, mashed the brake, pressed the starter button, the starter responded so I immediately took my hand off the button. Even without my hand on the button the starter button would not disengage… it just repeatedly kept spinning and spinning and spinning. Kind of like it was hung or something. I had even tried pressing the start button again to make it stop but that didn’t work… (the button went in and came back out with no problem so the button itself was not stuck) the starter just wouldn’t disengage. I couldn’t figure out what to do. It did this for at least 30 to 45 seconds…. Like, my husband had time to get out of the backseat and walk all the way around the front car to the driver’s door. Right before he got there I tapped the brake pedal with my foot and it finally disengaged and stopped trying to start the engine. This problem scared the beejeebies out of me!!! the engine never started up when the starter wouldn’t disengage. I had plenty of gas too - just under a full tank of gas. Nothing coded. No problem indicator lights came on. Husband said it acted like either the bendix was stuck or motor was spin over but would not successively crank up … it just kept spinning on its own I was not pressing the starter button anymore. This is the hardest thing to describe! all I know is… that was not normal!.

Well maintained and properly serviced car. Never had any issues. While driving out of town, 4hrs into the drive the electrical system went haywire. Error messages began cycling through on the driver panel - stability control lights, service air bag system, engine light comes up, and service bag system, after which the car loses total power. After pulling onto the side of the road, I placed car in park, and attempted to restart and it would not power on. All lights are working but the vehicle will not start - it makes starting sound but won’t power on. After trying for about 30 minutes, the ac blower pop on, which was strange b/c the car was powered off. The car starts and is driven about a mile and the same thing happens all over. After trying another hour it starts again and drives another 2 hrs to my destination (at this time the radio and ac was powered off. ) I chose to leave it off as I didn’t want anything to stop vehicle since it was running. Upon arriving to my destination a mechanic looked at it and said the electric systems stopped communicating and he reset it. The vehicle drove around town, a fee miles here and there, seemingly fine. When I put it back on the highway to return home the next day, the problem started all over again. We ended up stranded on the side of the highway yet again and after about 20 minutes, the car started up. We were able to drive to the nearest gas station at which time I attempted to turn the car off, thinking that maybe that would help to reset it. At this time the vehicle would not turn off. The front windows were not operating. The windshield wipers would not come on. It just so happened to be raining heavily, and I had to drive in the rain with no windshield wipers. Next, all the instruments went down. Gas hand went to e, even though there was over 200 miles of gas. The blind spots warning lights lit up and remained lit, the car appeared to want to lose power, would putter but remained on. Made it home and car powered off.

Circulate button will automatically cause the heat and/or ac to blow full blast while vehicle is in drive/motion randomly. The only way to stop this from happening is to stop vehicle turn off engine and restart and instantly using screen to “off” option for no heat and/or ac.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that upon parking the vehicle, an alarm sounded. The contact stated that the failure persisted. Additionally, the contact stated that the power door locks were engaging and disengaging independently. The contact stated that the infotainment system engaged functions independently. The contact stated that the vehicle had failed to register the presence of the key fob inside the vehicle. The contact stated while driving and using the navigation system, the navigation system independently changed the destination address. The contact stated that the vehicle started independently while the contact was not in the vehicle. The contact stated that the vehicle shut off inadvertently while making a turn. The contact was able to restart the vehicle and continued driving. The vehicle was taken to the dealer it was purchased from, and the lighting assembly underneath the seats were removed and the key fobs were replaced; however, the failures recurred. The vehicle was taken to farris motor company (246 e broadway blvd, jefferson city, TN 37760), where the driver's side and passenger's side front door panels modules, the radio frequency antenna and the infotainment system were replaced. Additionally, the dealer attempted to bypass the alarm by unplugging the hood latch; however, the failure persisted. The vehicle was taken to farris Jeep ram Chrysler Dodge (910 w morris blvd, morristown, TN 37813) where the bcm was replaced, and the vehicle was temporarily repaired. The contact stated that the failures had been recurring. The contact disconnected the battery to prevent the alarm from sounding at night. The vehicle was taken back to the dealer, where the failure could not be duplicated because the battery disconnection had cleared the trouble codes. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 96,000.

Electronic stability control, check engine and abs lights are all on. This effects not only my esc- I have gone out of control multiple times in bad weather, but because of this the cruise control and the automatic starter on my vehicle do not work either. I live in northern vt where winters are tough. Esc needs to be working properly to prevent potential for crash. I have come close several times this winter to going out of control. Also very annoying that the convenience items do not work. Lastly- these lights have been showing on the dash since last summer. I wanted to trade the vehicle in about this time and still do for a different vehicle but can not because of the dash being lit up. This is causing significant financial impact on my household as the vehicle is depreciating day by day and I would certainly not get what its worth with a dashboard full of mechanic error lights.

My radio is delaminating. This vehicle is 4 1/2 years old and already delaminating. I noticed a slight delaminating last year now it’s getting worse.

Uconnect screen is delaminated. Vehicle features change by themselves. Advanced electronic systems are connected through the system. Horn, lights on off by themselves.

Our 2019 Jeep Grand Cherokee started to exhibit the following conditions: brake lights remained on, esc failure, autopark failure, cruise control failure, vehicle started without depressing the brake pedal. I researched possible recalls and found z48 for hcu/abs module failures. Our vehicle was in the recalled build dates. We took it to palace Chrysler Jeep ram inc. In lake orion, mi for repair. They "reflashed" the software, cleared the fault codes and returned the vehicle to us. In 3 key cycles, the failures returned. We took the car back to the dealership. They stated that the reflash wasn't done correctly. (blamed machine error) reset the fault codes and in 3-5 key cycles the problem returned. Now on the third try, the dealership replaced the hcu/abs module and charged us $1,100 for the repair. We requested reimbursement from stellantis and have been denied 3 times. This is completely unacceptable since the recall z48 is for this exact problem. Also, it proves that their sw reflash doesn't fix the problem in some vehicles. We want stellantis to reimburse us for this repair.

Uconnect screen delaminated causing the screen and radio to go bad. I have no phone connectivity, no radio, no use of navigation or climate control.

In the cold weather, usually under 40degrees, sensors come on alerting me that stablisation is disabled, auto start/stop is disabled, check engine light comes on, parking brake illuminates and does not turn off while driving, cruise control does not work, radio information cluster intermittently works etc. It's seems to be all electrical. I have taken it to the dealership several times and they can't figure out what the issue is. At first they said the auxiliary battery was bad and I paid over $400 for a new battery and still have the same issues.

The abs module and esc system malfunctioned. A message stating “service electronic stability control” appeared on the dashboard. The component is still installed in the vehicle and is available for inspection upon request. The esc warning indicates that the system may be disabled, which could compromise the vehicle’s stability and braking performance—especially in emergency or poor weather conditions. I do not feel safe driving the vehicle, as the malfunction may affect the ability to stop or control the vehicle properly, increasing the risk of an accident. I contacted the dealership and an independent mechanic and they confirmed the issue is related to recall z48. However, they also stated that no repair or remedy is currently available. The “service electronic stability control” message appeared on the dashboard. This was the first noticeable symptom, and it started about 2-3 years ago. Also, my check engine light is on all the time. I cannot remote start. I few times, I’ve had issues with the brakes and my Jeep not starting.

Hello, I own a 2019 Jeep Grand Cherokee still under warranty and in the last few months have noticed the display screen starting to delaminate, it has become an eyesore but it does not bother me. What does bother me is what happens as the display screen delaminates. The glue melts, and leaks onto wiring of all the components under the screen including the ac, all the parking sensors/rear sensors, and traction control, causing them to short out. Shortly after my screen started to delaminate I noticed a notification on my dash telling me that my rear sensors were no longer accessible. Since then I have had multiple cars in my blind spot that I could not see that posed the potentially threat of a terrible accident. After noticing this I went online to see if anyone else was having this problem and as soon as I clicked search, thousands upon thousands of reviews and message boards full of people having the exact same issue I am having came up. This is not only a problem with the 2019 it is also a problem with previous Jeep Grand Cherokee models and models after 2019, ex:'20, '21, '22. Jeep obviously knows that there is a flaw in their display screens because of all of the online commotion about it, but what I don't think they know is that this one problem causes many more problems due to the glue leakage onto other wiring underneath the display screen. With the amount of crucial wiring and electrical systems that newer model cars rely on, I feel that this is a huge safety concern not only for myself but for the hundreds of thousands of Jeep Grand Cherokee owners in the us. All it would take is a few drops of glue from the display screen to leak on a crucial component underneath the display screen shorting out the sensors to cause a horrific accident for drivers that have become use to their blind spot sensors and rely on them for safety. Please help us notify Jeep about this concerning issue so they can recall the screen and potentially save lives. Thank you so much!.

The 8. 4 uconnect back up camera isn't working properly in my 2019 Grand Cherokee. I've spoken with several Jeep mechanics and they all say it's a faulty software issue with all of the 8. 4 units. . There is a recall but Jeep dealers refuse to reinstall the faulty software. . Instead they want to replace the whole unit for 2000 dollars. . Everybody knows about this problem but nothing is being done.

While driving, my 2019 Jeep grand cherokee laredo began smelling like burnt plastic, then a red warning triangle came on in the speedometer saying, ‘stop safely vehicle shut off soon’. At the same time, the engine warning light, battery warning light, and skid warning lights came on. I pulled over and when the car was examined the red plastic housing around the terminal that can be used to jumpstart the battery had melted. The vehicle is being towed to the dealer for a repair.

Radio screen delimitation screen is affected touch screen functions don't work makes random phone calls volume jumps up & down.