Table 1 shows one common visibility related problems of the 2020 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Wiper problems |
The factory-installed 8. 4-inch uconnect touchscreen/display in my 2020 Jeep Grand Cherokee is delaminating internally causing bubbling under the screen surface. The layers of the touchscreen are separating even though the screen has not been physically damaged. The uconnect system and vehicle are available for inspection upon request. The delamination affects the touchscreen used to operate and display multiple vehicle functions. As the screen deteriorates, it can become difficult to read or operate and may result in unintended or “ghost” touchscreen inputs. This can create a driver distraction while the vehicle is moving and may interfere with the driver’s ability to reliably use information and functions displayed through the uconnect system, including the rear-view camera display when backing up. The condition appears to be progressive and raises concern that the display could become increasingly unreliable. Yes. The vehicle was presented to an authorized Jeep dealership, and the delamination of the factory uconnect touchscreen was confirmed. The dealership also attempted to determine whether stellantis would provide repair cost assistance, but advised that its system would not allow a goodwill request because of the vehicle's expired warrenty. The car is only 6 years old and has less than 60,000 miles. Stellantis refuses to provide any assistance. Jeep dealership states it is a $1500 repair. The vehicle and uconnect screen have been inspected by an authorized Jeep dealership. The vehicle has not been inspected directly by stellantis, police, or an insurance representative. There were no warning lamps or vehicle warning messages before the screen began delaminating. The first noticeable symptom was visible separation/bubbling within the touchscreen display. The condition has progressively worsened. There was no impact, physical damage, or other event that caused the screen to separate. Symptoms first appeared in August 2026.
I am reporting a safety defect involving the uconnect touchscreen in my Jeep Grand Cherokee. Due to screen delamination, the display can lag or freezes, including the rearview camera image. When the vehicle is shifted into reverse, the camera images can be delayed, frozen, or not updating in real time. This results in the screen showing an inaccurate view of what is actually behind the vehicle, creating a serious safety hazard. Objects, pedestrians, or vehicles can enter the rear path after the image freezes but will not appear on the display. This defect creates a false sense of safety and undermines the purpose of the federally required rear visibility system. The failure occurs intermittently without warning, making the rearview camera unreliable when it is needed most. This is a known defect affecting Jeep Grand Cherokee vehicles equipped with uconnect displays, not normal wear and tear. The manufacturer has not provided an adequate recall or permanent fix. I am requesting that NHTSA investigate this issue as a systemic safety defect that increases the risk of backover collisions.
Delaminated bubbling dash obstructs visibility.
The dashboard is bubbling. Some of the bubbles can cause reduced visibility on the lower portion of windshield.
The front glass panel of the panoramic sunroof spontaneously shattered. The car was going approximately 45-50 mph when a loud "bang" was heard. Broken glass could be heard inside the closed sunroof liner. Upon inspection, there was no physical damage to the front end of the car, hood, or roof indicating that something may have struck the car. An inspection of the sunroof showed a sizable hole in the middle of the sunroof glass panel with accompanying cracks in the sunroof safety glass. The car can be inspected upon request. The safety of the driver and passengers could have been compromised if the sunroof shade/liner was retracted. The problem has not been reproduced although the dealer has confirmed that incidences such as this have occurred. The vehicle has not been inspected at this time, but an inspection is scheduled. There were no warning lamps or other notifications alerting the driver to the malfunction.