general problems of the 2021 Jeep Grand Cherokee - part 1

Steering is erratic while driving. Car is shifting left and right by itself while driving down the road feeling like the tires want to go different directions from one another. Steering wheel makes noticeable movement on its own left and right while going down a straight smooth road.

The contact owned a 2021 Jeep Grand Cherokee. The contact stated that while making a left-hand turn, the wheels on the vehicle failed to follow the trajectory of the movement and failed to function as intended, and moved toward the curb. The vehicle came to a stop when it hit the curb. It was unknown if any warning lights were illuminated. The driver-side and passenger-side air bags did not deploy. The contact exited the vehicle, and upon inspecting the vehicle, the contact noticed that the front right and rear passenger-side tires were facing inwards. The vehicle was towed to a collision center. The contact was not injured. No police report was filed. The insurance company was notified and deemed the vehicle a total loss. The failure mileage was approximately 127,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the esc and “service 4wd” warning lights illuminated, causing the vehicle to shake abnormally. Additionally, the transmission unexpectedly shifted to 4wd low while driving. The steering wheel vibrated while making a turn, and the vehicle jerked. The vehicle also intermittently failed to start immediately and made a clicking sound. The vehicle was taken to an independent mechanic, who determined that the abs had failed, and that the drive train control module and transfer case control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA campaign number: 24v132000 (suspension, steering). The contact stated that approximately one week after the recall was completed, while driving approximately 40 mph and following a curve in the roadway, the contact heard an abnormal clicking sound coming from the suspension on the front driver's side wheel well. The contact stated that prior to the recall repair being completed, the vehicle had never made abnormal sounds from the front suspension. The contact related the failure to the recall repair. The contact had taken the vehicle back to the same dealer and was informed that a diagnostic test was needed. The contact declined, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

See attached document for complaint.

On mopar recall service done shows it had been serviced and bunch of lies I have never taken my 2021 Jeep to get serviced for power steering issue. Barely came out 1 week ago and crazy service man at boggus tipton Jeep in brownsville texas named josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and I declined so wanted to charge me 2500 after I declined. He was more than likely gonna charge Chrysler and me both ways to make the dealership double the money for a bull**** fix. My Jeep has never been in service for the power steering recall. After readings previous comments I think Chrysler is lying that the fixed and issue on many customers of recalls. [please check your VIN and put a complaint and call Chrysler like I am tomorrow and will get an attorney involved for a false fix and claim.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the power steering failure warning light had illuminated. While attempting to steer the vehicle, the steering wheel felt loose while driving at various speeds and the vehicle was difficult to steer. The failure had become more persistent over time. The vehicle was taken to the dealer who diagnosed that the steering gear had failed and needed to be replaced. The dealer informed the contact that the failure was related to NHTSA campaign number: 23v352000 (steering); however, the VIN was not included. The vehicle had been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was 58,000.

Vehicle quit running while driving was going about 5 miles an hour just shut down tried to restart cranks but will not start no safety issues we had to call a tow truck and have vehicle towed to dealer has about 24,000 miles on it. It sounds like a fuel pump issue. Valley motor city Jeep in cuyahoga falls, ohio, 330-937-9481 where the vehicle is being repaired called me Friday 9/6/24 and said they ordered a fuel pump I talked to christy, the service writer she said parts will be in next week. Does Chrysler have any recalls on this?.

Service power steering, blind spot alert temporarily unavailable, seatbelts not buckled came on and started beeeping, start/stop not ready, and service electronic stability control all turned on at once. I pulled over to the side of the road to try to restart the vehicle and I lost my power steering.

Recalled rear coils, over 2-3 months ago, taken to Jeep dealership in morgantown wv, taken for front ball joint knuckle pin coming lose, causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown Jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My case managers name was mary, she was very rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the customer service guy at Jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. And they would not evaluate or do anything for my front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, attempted trade off for 38,000- owed 42,000 in octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2. 5% interest rate and did not carry over anything over msrp on this vehicle. I am unable to trade it. And the vehicle is barely drivable.

Frequently all lights go on while driving check engine goes on here and there on the highway. Loud noise when you start the car and continues for about 2 min after the car is turned off as well. . All lights went on and was unable to move the vehicle in the middle of a street. I have taken the vehicle in several times to 2 different dealers and I am told there’s nothing wrong with it. It’s a danger to my family and I for the car to continue to do these things as the car is unable to be moved. .

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 30 mph, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer however, the vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000.

I-5 just south of grapevine, CA, is a 4-lane freeway, speed limit 70 mph. It is quite steep, perhaps 4 or 5 %. It is very heavily traveled, and is used by a large number of 18-wheelers. It has a slow lane on the far right, for trucks and cars pulling trailers. I was in the #1 lane, traveling at 70 mph. About 5 miles south of grapevine, CA, the car completely lost control of the steering. I came within inches of impacting the guard rail, and hitting a large tractor-trailer. By braking gently, and making greatly exaggerated steering inputs, I was able to maneuver to the slow lane, and, driving at less than 15 mph, was able to get to a truck stop parking lot, where the car was towed to a Jeep dealer. This is the third catastrophic safety failure this car has suffered. The first was explosion of the front transfer case, scattering transmission parts all over the road, the second was the failure of the left front axle boot. Which spread grease onto the brake disc. Fortunately, both of these problems occurred at very low speed, so accidents were avoided. This last failure almost killed me, my wife, and my little dog.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while accelerating after having stopped at a traffic signal at approximately 15 mph she felt the steering wheel had locked, pulled the vehicle to the right, and crashed into a guard rail. The contact stated no warning light was illuminated. The contact stated that the vehicle's front end had been damaged. The contact stated that both the driver's and passenger side front tires had also been damaged by the crash into the guard rail. The contact stated that police were on the scene and wrote a report. The contact stated she had been treated by ems, but was not transported to a hospital. The contact stated she had pain in her neck and both shoulders. The contact had the vehicle towed to an independent mechanic in her home state. The mechanic diagnosed the vehicle and determined that the right and left control arms needed to be replaced and that the pinch bolt at the uca ball joint and the knuckle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact had been contacted by her local dealer about NHTSA campaign number: 24v132000 (suspension and steering). The contact related the crash to the recall. The contact had not taken the vehicle to the dealer for the recalls and the vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the upper control arm pinch bolts needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

There is an open recall and a remedy was released about 2 weeks ago. I have attempted to get this fixed but the dealership stated the manufacturer will only allow each dealership to order two parts at a time. There is an extensive waitlist resulting in the issue to continue without fixing it in a timely manner and continuing to put mine and my family’s lives at risk as well as other motorists.

April 8th 2024 Jeep was at total stop then car jolted forward and unable to stop the vehicle from driving forward lost control of car until it hit a car then fence then a brick wall total loss both air bags deployed.

The contact owns a 2021 Jeep Grand Cherokee. .  the contact received notification of NHTSA campaign number: 24v132000(suspension, steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.

There is a manufacturer recall number10b NHTSA recall number24v-132 recall statusrecall incomplete, remedy not yet available. When calling the dealership to schedule the fix they said they don’t have one and don’t know when one will be available they haven’t been given that information. In the meantime am I just supposed to drive a Jeep that could crash at any given time.

I went to turn on my Jeep Grand Cherokee l and received a "service power steering error message". I turned off the car, and when I went to turn it back on the reverse detection warning went off, the odometer consistently blinked and the service engine light came on. I was unable to reverse the car or drive the car forward and required it to be towed. I had two small kids in the car without power steering so significantly at risk. The vehicle is enroute to the local Jeep dealer and there were no warning signs or issues with the car prior.

The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.  parts distribution disconnect.

As I was driving vehicle steering got really hard and all lights come up on the dash, pulled over and turn engine off wait for a while and turned back on, problem didn't solve, I contacted the dealer before and they say there is no recall for these issue on these vehicle, it is very danger and scary to be driving and not knowing if is safe or not.

Driving down road and stopped at stop sign and started to go anglo-saxon power steering and out warning lights came on.

I was traveling on a road with light snow. There was a bend in the road. I lost steering and manual breaking causing the vehicle to strike a telephone pole head on. My air bags did not deploy.

Power steering became unavaible with no warning upon turning on my car.

Eps steering warning light activated. My VIN is not subject to NHTSA recall 23v-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN. . This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.

Steering assist stopped working and eps fault warning light, front crash collision detection fault, and front crash collision detect turned off, and traction control indicators appeared. After 3 cycles of the ignition and driving for 10 minutes to a safe location the warning lights went off and steering assist was restored.

Chrysler (corporate = stellantis) is refusing to accept manufacturing responsibility for the extensive damage to my 2021 Jeep Grand Cherokee l (16,000 miles – with completely timely and up-to-date maintenance) when the steering components literally fell apart while navigating out of my paved driveway at under 5mph with no collision, provocation or explanation on September 2, 2023, rendering the vehicle undriveable. There was an ‘unofficial’ recall on the components. It should still be under warranty but, although none of the automotive professionals can come up with a reason why this happened, stellantis corporation is refusing to take any responsibility (or even communicate with anyone – other than to send generic emails saying ‘no’, with no viable explanation). Note: this vehicle was purchased new from stateline Jeep/Chrysler in fort mills, SC. . Read more...

While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.

I have under 13,000 miles on my car. When I had barely 11k miles, my whole computer system and power steering system shut down 8 hours from my home while on a road trip with my three children and our dog. It left me in the middle of busy traffic and easily a target for oncoming traffic and was very dangerous. The steering g could barely be turned at all. We had this fixed and it’s happened again. I just returned from a trip. I was on my way to school and got stuck in rush hour traffic with my child in the car. The power steering and computer system locked up again and no air would work in the vehicle and the heat index is 115 today! I cannot trust this car and there are numerous lawsuits and complaints regarding this same issue! we could easily wreck and it would be life altering. The current situation is not showing up in my app so I only have the one incident. I’ve never felt so vulnerable. And Jeep is no help.

Unknown, reared ended an 18 wheeler and the findings do not show that forward collision or steering operated to prevent the accident.

Not the first time but while I am driving the car steering will lock and I can no longer move it. The latest was when I went to see fireworks with my kids and while on the way there I was going to turn and while turning the steering locked and I couldn’t turn anymore so I had to break before I hit a pole but another car almost crashed into me, honked at me, and flicked me off. On the way home I was driving straight and had to turn but couldn’t because the steering wheel locked and I almost drove into a canal. This is a safety issue that concerns me and I am scared for my life and my kids life and at this point I’m scared to drive because I don’t know when it will lock. I’ve taken it to Jeep many times with no solution.

On may 4, 2023, immediately upon starting the car, warning lights were illuminated: blind spot alert unavailable - service required; stop/start unavailable service stop/start system; service electronic stability control; oil change required; service power steering; check engine light. Vehicle had no power steering. It was taken to the dealership several hours later, and at that time no warning lights came on and the car had power steering. Dealership indicated that there was nothing wrong with the vehicle. On July 1, while driving 75 mph on I-95 in new hampshire, while on a road trip from NY to maine, multiple warning lights illuminated and vehicle immediately lost power steering. I was barely able to get it to the shoulder. Not one Jeep dealership in the area was available to see the car. A local mechanic was able to hook it up and determined that the car lost connectivity. He agreed to keep the car while we continued on our trip with a rental car we found and contacted our Jeep dealer. Two days later, while waiting for our Jeep dealership to tow it home, we learned that the vehicle was completely dead and won't even accept a charge to the battery. Chrysler customer service was called and a case was opened on July 3rd. Upon calling back on July 5th, I learned that they "closed" the case. No one could explain to me why and I asked for it to be reopened. Called back on July 11th and spoke with a different representative who indicated the case was "closed" and there was no indication of my call from July 5th. Reiterated and clarified all information and now await a call from a specialist. The car is still not in NY and is still at the mechanic in nh waiting to be picked up by Jeep to be inspected and fixed. My safety and that of my family, and those in the cars around me, were put at risk as a result of this incident as I lost the ability to steer the vehicle while traveling at 75 mph.

While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stopped working, lane departure stopped working. Every single alert that could be alerting was going off simultaneously. Seat belts were fastened, however seat belt alarm continued going off. Very scary and unsafe situation on major highway with 2 children in my car.