general problems of the 2021 Jeep Grand Cherokee - part 2

I was sitting in school pick up line with the Jeep off. I started it and everything was normal, until I pulled into the road. The power steering went out and the light on dash said lane management not working needs service. The light for the adaptive lane cruise control came on. I was driving and when I was trying to turn I would have to turn the wheel almost 360°! there was no issues or warnings lights prior to this happening. I called dealer and they got me in the next day. They say it needed a update but it's scary if this just happens without warning, especially if you are on the road.

While driving a short distance from home, the power steering in the vehicle went out. Unable to straighten the vehicle out, the car jumped onto a sidewalk, knocked over a light pole and drove through someones yard until the power steering kicked back in and allowed the vehicle to return to the road. Had there been someone walking on the sidewalk, or someone in the front yard of the home, it could have caused a death. Since the accident, the car has been in the body shop awaiting repairs. There were no codes present when doing diagnostics.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 mph, the power steering became inoperable. The contact stated that the lane keep assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 mph, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.

Turning the car on, there was a failure of our power steering and the steering wheel was not functional. Check engine light and power steering error lights came on. After turning car on and off, we were able to drive (check engine light remained on) to a dealership. They performed a software update that Chrysler released in oct 2022. This is the second time this has happened to us (first in April 2022, car had to be towed), there are forums of similar issues for this model. Dealer was able to pull the codes and said they have seen other similar instances of this issue. "we cannot guarantee this won't happen again" it was physically inspected and did not see any obvious issues. This is absolutely a safety issue and should result in a recall in my opinion if it is a known issue that is a safety hazard.

Car has had erratic electric steering at low speed when making turns. Weird noise from electric steering system. We drove 6 miles to a local park. Walked the trails then got back into this car. Started up. Warnings came up on screen. 1 service stability system, 2 service blind spot monitor system, 3 rear collision avoidance unavailable, 4 blind spot monitoring system became inoperative. 5. Electric steering became extremely difficult to operate. We restarted car 2 times and all the above warnings came on each time. As it was Saturday evening, we limped car home. Parked in garage and I started it 2 hours later with all the above warnings. Left overnight and started Sunday afternoon 2/11/23, no warnings. Drove car to selling dealership, parked in line for repairs and it is still there. Dealership has finally gotten in an entire electric steering assembly, as this was the stored codes from 2/10/23, and they are supposed to be installing it tomorrow 2/24/2023. Failure of an electric steering unit on a car that has no physical connection between the steering wheel and the front tires is a chilling event that needs tobe investigated. Thankfully I did not wreck the car, but I parked it because of the malfunction, and on hindsight, I should have had it hauled to the dealership instead of driving it there.

Driving down a steep icy hill all warning lights illuminated and power steering completely failed. This is the second time for this specific failure. The vehicle is extremely hard to control without power steering and could have easily caused an acident. The vehicle was repaired at a local dealership both times.

Vehicle had no high beams. Vehicle has no running lights at night. Rear console climate control intermittently works. Idles at 1500 on a cold start. Vehicle doesn’t have power steering when started in a cold day. Have to turn off and on to fix.

Both my power steering and lane assistance have been going unresponsive. Upon further investigation it sounds like this is a problem with numerous 2021 Jeep Grand Cherokee LS and there is no recall. No power steering is a very dangerous situation.

Power steering unavailable icon shows on dash and power steering is unavailable. Loss of power steering is safety hazard placing us and others at risk. Seems to occur more often in cold temps. Have contacted service department but have not heard back from them as of yet.

Power steering failed for a day then was fine the next day. Our safety was not affected as it occurred at home. We received no recall regarding the issue. Dealership reported it was an "rsu" and corrected the issue with a software update.

This is the second time the power steering and other lane assist devices have gone out in my car. It is completely undrivable and Jeep advised last time they didn’t have a fix.

Vehicle reported on instrument cluster a loss of electronic stability control, power steering, blind spot alert, adaptive cruise control, and cruise control. We have been having electronic issues for >2 months. Previously the vehicle reported an estart fault and would randomly engage the ebrake. It would not allow disengaging the ebrake unless the car was restarted and/or hood was opened and shut. This occured while turning left at a light causing the vehicle to abruptly stop in the intersection. We have had the vehicle serviced 2 times, and now will return it for a third time for these electronics issues.

When I started the car and backed out I was alerted that the power steering had a failure and lane departure warnings also. Power steering was not working. Left car for an hour and when I restarted it, warning light was off and steering worked again. Random power steering failure is extremely scary.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 10 mph and approaching a parking spot, several warning lights illuminated, and the steering wheel became difficult to turn. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the two batteries to be recharged. The batteries were recharged but the contact continued to experience the failure. The contact took the vehicle to another local dealer: normandin Chrysler Dodge Jeep ram fiat (900 capitol expressway auto mall, san jose, CA 95136:(408) 580-8875), where it was diagnosed with needing the two batteries to be replaced. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle back to the first dealer: putnam Chrysler Jeep Dodge. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 13,550.

Driving vehicle at highway speeds, indicators and alarms started going off saying the power steering, airbags, brake assist, and park sense features were unavailable. I exited the interstate, parked in a nearby parking lot, turned off and restarted my car. All indicator lights were normal, so I began driving again. Approximately 43 miles later, also driving at highway speeds, the same indicator lights and alarms appeared. I exited the highway and tried turning off and restarting the car. Upon restarting, all indicator lights and warning messages stayed on, and the power steering was no longer functional. The car had to be towed to a local dealership.

Two issues: power steering warning with no fix. Light remains illuminated. Second: alm (active lane management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.

2021 Jeep Grand Cherokee l limited: looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They’ve changed this battery once already due to the same issue and the battery expanding because of the issue and the TSB (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They’ve gone through every wiring harness everything.

Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.

Airbag system service required light came on last night and then turned off. Power steering unavailable has come on two more times since my last time filling this out.

This vehicle has so many issues. Including but not limited too: car play not working, start/stop function not working with no message as to why, power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.

While driving on the highway, there was a massive electrical system failure, resulting in the power steering, air bag, lane management, emergency braking, and other systems failing immediately and without warning. Vehicle was almost impossible to operate, but an accident was avoided. These failures not only put the vehicle's occupants at risk (no air bags), but also other motorists with the sudden loss of power steering. Cursory research shows this is a somewhat common issue. The vehicle is being towed to the dealership to be inspected, but due to the safety issues this warrants a report.

Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an egr valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.

Power steering warning see dealer for service light appeared on dashboard upon starting vehicle. I tried restarting the vehicle 7 times, and it did not reset the light. Also, the steering wheel is very heavy to turn. It is available to inspection upon request. I will be taking it to the dealer tomorrow. I did not leave my parking lot because it occurred upon starting the car, and I was unable to take my children to tee ball.

Power steering becomes unavailable; the car will not drive; all safety features become unavailable. The first time happened in April 2022, vehicle only had 6k miles. I had to remove the power steering fuse and put it back in for the system to reset. The vehicle was taken to dealer for rapid response recall. October 2022, went to start car and the same message came out regarding power steering and safety features being unavailable, car would not start and had to reset the power steering fuse. The system reset, but now the engine light is amber and will not turn off; the vehicle has 16k miles. I will be contacting the service department first thing Monday morning.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 mph, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. The vehicle was driven to the residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that there was grease in the power steering connectors and cleaned the connectors. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000.

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 75 mph, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146.

There are lots of non stop electrical issues with this car , main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard , “power steering currently unavailable service required “ . Luckily I was pulling out of a parking lot and was only going few miles an hour and I was able to stop , if I was going highway speed not sure if I was here typing this . The car barker have 8500 miles on it and it’s a major safety hazard . From what I understand I was not the only one with that issue and Jeep sweeps it under the rug , if they aware of the issue why they don’t contact the car owners to bring them to fix the issue. ? only when someone dies they will.

Power steering and lane keep assist have failed 3 times already for a new vehicle with less than 5k miles on it. Driven to/from work only.

The power steering and adaptive lane control system repeatedly fails. Loss of power steering makes the vehicle harder to turn. This problem was reproduced by a dealer and supposedly corrected by way of software update. This problem has not been corrected and continues to reoccur following the software update. The lamps for the power steering and adaptive lane control system appear when the systems are not working.

The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.

Warning came up that power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving.

Power steering not available. Steering became manual.

Power steering is intermittently unavailable.

This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. 1 week later power steering goes out. Back at the dealership. Power steering goes out again get back 1 day and power steering goes out as I am driving. Back to the dealership. 3 x power steering goes out. Now says a repair has been done. This week transmission and interior lights possibly going out. Car purchased new November 4, 2021 has less than 3000 miles on it. Has been in the repair shop approximately 3 months of the 4 months its been owned. This car actually scares me to drive it because I never know what's going to happen.

This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee l with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the lemon law. I have been unable to reach anyone at Jeep headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern.