Table 1 shows one common other fuel system related problems of the 2022 Jeep Grand Cherokee.
| Problem Category | Number of Problems |
|---|---|
| Other Fuel System problems |
Vehicle recently had recall 68c completed. Was driving in electric mode on the highway at approximately 55mph. Upon pressing accelerator further to increase speed to pass another vehicle, I lost all electric power and the vehicle lost speed down to 40mph, despite accelerator pedal being pressed to the floor. Approx 3-5 seconds later, gas engine started, revved high, vehicle lunged forward to 65mph, continued to accelerate after releasing accelerator pedal, and was able to be slowed by pressing brake. This same situation was replicated 9 hours later on the same highway. Dealer claims this is "normal operation. ".
Was driving on a crowded interstate highway that runs through denver when my 2022 Jeep Grand Cherokee 4xe suddenly turned off. Luckily, there were no cars in the adjacent lane and I had enough forward momentum to get across that lane and onto the shoulder of the road. There were no warning lights or alarm sounds, the engine just turned off. After reaching the shoulder, I restarted the car and could drive it to a dealership. It is currently at the Jeep dealership undergoing diagnostics. This was an unbelievably dangerous event that could have resulted in a multiple car pile up with injuries or deaths (most likely mine or my wife’s) since we were in such heavy traffic at a speed of about 70 mph. We are the sole owners of the vehicle and have kept up to date on all recalls of which there have been several. We had one recall outstanding which was due to be addressed in a few days which dealt with a potential battery fire. Not sure how that would relate to this event. We have not had any similar event with this car in the roughly 28000 miles we’ve driven it. If the car needs to be inspected, that would be fine. I’d hate to have this happen to anyone else.
Lost power and stopped on the highway gas gauge was not accurate.
I have experienced abrupt loss of propulsion events consistent with recall 25v-576. I have reached out to stellantis repeatedly for resolution and no one ever follows up with an answer or a resolution.
The vehicle has abruptly lost power and shut down while driving. This has happened while pulling out to cross traffic at intersections which have nearly caused an accident from the vehicle abruptly losing power in the middle of the intersection. The emergency braking system has also activated without any obstructions in front of the vehicle resulting in vehicles behind me nearly hitting me. The vehicle's four wheel drive system has also been inoperable with no parts available from Jeep to remedy this specific issue.
My vehicle is subject to active recall 68c involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle remains in use without a permanent fix.
How many recalls does one vehicle get in 2 years of ownership get before they take car back? this is the absolute worst vehicle I have ever owned at $64,100 price tag. We went through this battery recall last year at this time and could not use hybrid system for 5 months and had to park outside until recall was performed and god forbid you take grandkids anywhere in it, and with all the countless other problems that are so speratic they cannot fix. Recall number 95b, when weather was finally warm enough for them to perform the diagnostics on it, it was deemed okay. Now I get another recall for same thing and once again it is a fire hazard again and no fix is available according to recall info. So people are suppose to drive around in a $64,100 vehicle that could go on fire and cannot park in garage or use hybrid system for its intended use. Tonight s weather is suppose to be -10 degrees f in iowa and we keep having problems with the heater blowing cold air and have taken it to dealership for total of 10 days trying to figure this problem out with no resolve yet. When does someone finally say is enough is enough? they have had my Jeep in their dealership 34 days total not counting recalls trying to resolve why the power steering goes out and all safety devices are offline and nnobody can resolve these issues so it is a total crap shoot every time you start it up! the fire hazard thing really bothers me being a past fireman and nobody seems to care, just park your car away from flammable material and structure, are you kidding me! what happens when you have kids and grandkids in this car? somebody ha to help us! internet is flooded with these problems with Jeep 4xe. Please help us out of this situation because stellantis and dealerships do not care! you want your family riding this crap when heat does not work and windows fog over or start on fire while your driving or its sitting in driveway while you sleep? I tried to lemon law this last year so I have 70 plus docume.
Vehicle under recall for high voltage battery fire risk, no fix available, manufacturer instructs not to charge or park near structures.
I was driving home from work and all of a sudden I am pushing the gas pedal down but unable to go faster. I lost complete power. The car was in gas mode at the time of incident. I could not start the car or move the dial from park, neutral, etc. . . I had to get out of the car lock it, get back in and I was able to start and go straight to the dealership.
This vehicle is subject to safety recall 68c for battery fire risk. The manufacturer issued a directive to park outside away from structures and do not charge the vehicle due to extreme fire risk. Despite having an open case with Jeep, there have been three failed supervisor callbacks with no resolution provided. The remedy is not yet available. The owner refuses to drive this vehicle and refuses to allow his wife to drive it due to serious safety concerns. If the car catches fire while she is driving, there is fear she will not have enough time to protect herself. This is an extremely scary and dangerous situation for the family. Additionally, the owner fears the house could catch fire while sleeping because of this vehicle parked nearby, even following the manufacturer's parking directive. This recall creates an impossible hardship - the vehicle cannot be safely driven or charged, yet no buyback or replacement has been offered. The vehicle was recently purchased in December 2024 and now sits unusable at 39,000 miles due to this unresolved safety defect. The manufacturer has failed to provide a timely remedy despite multiple contact attempts. A full vehicle buyback or replacement with a non-affected model is the only acceptable resolution to this extreme safety risk.
The hybrid system had a failure - flashed on the screen - and then shut off/ could not use acceleration pedal. This notification had appeared twice before, taken to the dealer, and told it was just a glitch. My wife was on the interstate when she lost he ability to accelerate. We had it towed to the original dealership of purchase. The Jeep is sitting at the dealership now.
Three times in two days, the engine propulsion system malfunctioned. On two occassions I could not increase my initial speed above approximately 30 mph. On another instance, I had been driving above 30 mph, came to a stop, and could not resume speed above approximately 30 mph.
The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by fca/stellantis through NHTSA recall 25v576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the ncds arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was “resolved,” even though I had rejected the arbitrator’s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under ncds rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.
I am submitting a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe, which experienced a serious mechanical failure on [xxx], at approximately [xxx] cdt in detroit lakes, mn. While exiting a zips car wash at low speed, my vehicle experienced a sudden and complete loss of power and/or propulsion. I believe the engine shut down without warning, and the vehicle would not respond to throttle input or move forward. I attempted to restart the vehicle, but it remained unresponsive for several seconds. During this time, another vehicle behind me was unable to stop in time and rear-ended my Jeep, causing damage to the rear of the vehicle and my vehicle. This incident appears consistent with two known recalls affecting this model: • NHTSA recall 25v576 (September 2025) – hybrid control software defect causing unexpected engine shutdown and loss of propulsion • NHTSA recall 23v503 (June 2023) – engine shutdown and loss of drive power due to internal control module failure required info: • component/system failed: engine and/or propulsion system. Yes, the vehicle is available for inspection upon request. • safety risk: the sudden loss of propulsion left me stalled when exiting the car wash with no ability to move, directly leading to a rear-end collision. My safety and the safety of the driver behind me were put at risk due to the unexpected failure. • reproduction of problem: the issue has not yet been reproduced or confirmed by a dealer or independent service center, but it aligns with known recall conditions. • inspection status: the vehicle has not yet been inspected by Jeep or insurance representatives, but I am initiating claims and service requests immediately. A police officer was present but it was on private property and no report was created. I have the officers card and number for follow up as needed. • warning lamps or symptoms: unknown information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Loss power to drive the vehicle while in motion unable to steer vehicle during motion vehicle slammed into park automatically unable to restart vehicle for several minutes vehicle warning to service hybrid system.
Driving and engine shut off in the middle of the road. Vehicle indicated “service hybrid system. ” was able to restart vehicle after a few minutes.
The vehicle losses propulsion. The ev battery drains rapidly. Electronics and hazards will not turn off at times. The head unit screen and user interface is unstable and in consist. Instrument cluster provides has had previous failures.
Total loss of power while driving I got a red wrench hybrid system warning light when driving at 45 mph. The 2022 Jeep Grand Cherokee 4xe lost all power and a warning that told me to pull over when it was safe. The total loss of power almost cause an accident. I waiting a few minutes and the vehicle started up and I drove home. I am reluctant to drive the vehicle.
Driving vehicle and it lost all power. Warning light for service phev came on solid on dash. Switched to esave and was able to drive approx 2 blocks and vehicle lost power again in middle of road. Shifted to neutral, restarted and was able to side of road. Called tow company to deliver to dealer. Side note- vehicle was in dealer on 6/30 with flashing service phev light; dealer ran code and returned with dtc of b273c-00 (digital crash input). Dealer stated that vehicle is going into a “limp mode” due to 95b software update, and that there is not a fix, and other vehicles are at dealership unable to repair. When asked for advice what I should do, the response was “ do not take a long road trip”. I drove approx 60 miles since and the vehicle went into solid limp mode. Being evaluated at dealership currently.
While driving in hybrid mode, the Jeep threw itself into park. I was at the middle of an intersection. I put it back in drive, then it did it again once I started moving. 1. The hybrid mode threw the car into park while moving. 2. This happened to me a few times in a row, but once in the middle of a major intersection. I was lucky there were no cars that crashed into me. 3. I have brought this into Chrysler, Jeep, doge of paulding (georgia) and they have reached out to the engineers at Chrysler. The service department is telling me that Chrysler is telling them there is no fix to this. I put in a ticket with Chrysler as well and they confirmed this. My ticket number is 93581933 4. The vehicle has only been inspected by the service department at the dealership. 5. I did get a hybrid engine maintenance light one time when it went into park. But not each time it did it.
While driving 65-70mph on the interstate, my car seemed to have lost power. When I looked at the dash, a red wrench was displayed with a message to have the hybrid electrical system serviced. I pressed down on the accelerator, nothing happened. I immediately started to move into the right lanes since traffic was moving fast. I didn’t want to get hit or cause an accident. By the time I coasted into the far right lane my car seemed to have recovered and reacted appropriately when I pressed on the accelerator. Since this incident, the red wrench and message have flashed on my dashboard at least five more times, but thank goodness I haven’t lost power again. I am taking it into the dealer for inspection. It has not been inspected by anyone yet, but I am afraid to drive it.
Within days after completing the 95b recall (24v-720) on my Grand Cherokee 4xe phev , the vehicle would periodically flash an error message saying ”service hybrid system” or something to that effect. It would illuminate for just a few seconds. On may 21, I took the vehicle back to the dealership (brigham-gill, natick, MA). They read several codes and after conferring with Jeep, said the vehicle is unsafe to drive. It has remained there parked in their backlot as of July 15. The dealership is awaiting guidance from Jeep and informed me they have several others in the same situation. So there were few issues here 1) if I hadn’t returned to the dealership to ask about these brief flashing messages, I would not have known that the vehicle was unsafe to drive. These messages never stayed illuminated for more than a few seconds, and there is no residual “check engine” light. 2) it is incorrect to say that the 95b recall addressed the issue of the failing batteries if it renders the vehicle in operable. 3) the 95b recall patch software was released in January 2025. I find it hard to believe that as of mid July they’ve been unable to find out why it doesn’t work in all the vehicles as intended. This leads me to question the thoroughness of the regression testing before it was released.
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The Jeep is still not drivable at this time and is at the dealership.
On may 4th, 2025, at approximately 10:50am I was traveling at approximately 65mph on a 6 lane highway when the vehicle lost all all propulsion. Following sequence of events took place on car: - dashboard warning to service hybrid system flashed - dashboard message to depress break and push button to start car. - car lost power. Could not accelerate. Display and radio still worked. - coasted across 2 lanes of traffic to side of the highway. - car went into park and emergency brake engaged without my action. - pushed start button and car started. On a busy highway, the vehicle would not accelerate resulting putting both my life and the lives of others on that highway at risk. I am now afraid to drive the vehicle. Vehicle has all service notice recalls completed. Vehicle taken to Jeep dealer for service. At dealer for 48 hours now. Dealer does not know how to fix vehicle. Dealer stated they have 4 other vehicles with the same exact problem. Dealer stated Jeep does not have a fix. No eta for fixed car given.
Once a week or so, the vehicle will experience motive power loss while driving. Typically, it's for 3 or 4 seconds and is accompanied by a blinking red "service hybrid electric vehicle system" warning light on the dashboard. This is very dangerous because for those 3 or 4 seconds, the vehicle will not accelerate/maintain speed. I've had the vehicle at the dealership for the same reason multiple times. The dealership has tried to identify the root cause but so far has not been successful.
The vehicle experienced a hybrid system/charging failure documented by the servicing dealership as “service hybrid system message and vehicle will not charge. ” the vehicle also had battery-related failure requiring a jump and repeated service visits. This caused loss of use and raised reliability and safety concerns.
On three different occasions, the Jeep randomly turned off on its own. Each time I was stopped, so thankfully I was not injured. I brought it to two different dealerships, one in may 2025 and one in July 2025, and neither of them could fix it. The last dealership advised me not to drive the vehicle due to the safety implications of a stall during driving due to "the digital crash input issue". As a result, I sold my Jeep and bought another vehicle. The vehicle was still under warranty when I sold it.
- I received a "service hybrid system" light while driving (it only appeared for a split second and went away) and I took it to the dealership for troubleshooting. The dealership found a stored code of b273c-00. They contacted their Jeep engineers who have not been forthcoming as to what the issue is, but said the vehicle is not safe to drive, so I am not allowed to have the vehicle back (the same dealership has a 2nd Grand Cherokee 4xe with the same issue). Both vehicles are currently at the dealership and should be available for inspection. From my online research it seems to be tied to the vehicle's crash sensor and high voltage cable harness. There are also numerous other owners in online forums discussing the same issue with their Jeeps (grand cherokees and wranglers). -as Jeep engineers are not allowing myself or others to drive their vehicle with this code, they obviously consider it a safety issue. The scary thing to me is, that had I not happen to see that quick flash of the "service hybrid light" I would be driving this unsafe vehicle without knowing it, as it did not turn on the check engine light, so I had no idea there was a stored code until the dealer checked it out. That means there are probably thousands of folks driving around at risk without even know there is a safety issue. -this issue has apparently been going on for months, as the other Jeep at my dealership has there for months now.
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine powered down unexpectedly, a red wrench and lightning bolt warning appeared, and the vehicle shifted into park on its own. I was unable to restart the vehicle immediately, creating a severe hazard. These shutdowns were preceded or followed by system warnings including “electric mode unavailable – service required,” “active driving assist unavailable,” “night vision unavailable,” “traffic sign assist unavailable,” and “tire pressure monitoring unavailable. ” these alerts began appearing within weeks of purchase and have persisted intermittently, sometimes alongside performance issues such as sudden jolts at highway speed. The cdjr dealership in northern California and various manufacturer (Jeep/stellantis) technical advisors have inspected the vehicle multiple times. A software defect has been identified and confirmed by Jeep, but no fix is available. A technical service bulletin 08-003-25 dated January 8, 2025—before I purchased the vehicle—acknowledges this issue. Despite this, the vehicle was sold to me, and I was sent home with it multiple times even after reporting these failures. The dealership and manufacturer technical advisors now consider the vehicle unsafe to operate and will not return it until a software update is released. The vehicle is currently at the dealership and available for inspection upon request. Supporting documentation including service records, warning light photos, and communications with Jeep customer care and the dealership, can be provided. I urge the agency to investigate this matter due to the confirmed safety risk and lack of timely resolution.
Subject: supplemental evidence – odi complaint [NHTSA complaint 1663939 and 11673063. ] dear NHTSA, I am submitting supplemental evidence regarding my complaint of loss of propulsion in my 2022 Jeep Grand Cherokee 4xe (VIN ending 17654). On September 4, 2025, Chrysler (fca us, llc) filed recall 25v576 covering 91,787 Jeep Grand Cherokee phevs (2022–2026) for the exact defect I reported: a software error in the hybrid control processor that may cause a sudden loss of drive power, increasing the risk of a crash. This defect was documented in my case as dtc b273c-00. My dealership confirmed the code on multiple service visits (February 25, 2025 and may 21, 2025), and the arbitrator in case #51255084il also confirmed the defect in his July 7, 2025 decision. Despite this, fca repeatedly denied any safety concern, asserting my vehicle was “safe to operate. ” the recall proves that: •the defect is real and poses a safety risk. •fca was aware of the defect months before acknowledging it publicly. •fca misled me, the illinois attorney general’s office, and arbitration proceedings by denying the existence of a safety issue. For the record, I experienced loss of propulsion while driving with my children, which created a dangerous situation. I ask that my complaint remain open and that NHTSA investigate fca’s delay and misrepresentations in disclosing this safety defect. Sincerely, sachin ahuja.
Vehicle suffers from a documented hybrid defect (dtc b273c-00) that causes loss of electric propulsion, disables hybrid modes, and triggers "service hybrid electric vehicle system" warnings. The problem first appeared around Feb 2025 and was confirmed by fca’s own star bulletins and dealership diagnostics. No validated fix exists; dealership only cleared the fault code temporarily. The defect led • power loss during highway merge on March 8, 2025, with children in the car • sudden unintended acceleration on may 10, 2025 • persistent warnings and failure to operate in advertised hybrid/electric modes for over 120+ days fca refused to repurchase, replace, or permanently repair, despite acknowledging the defect and safety risk in internal documents. The vehicle remains in ice-only mode, depriving it of the key safety and efficiency features it was designed to provide. The defect significantly raises risk of collision due to unpredictable propulsion response, and no dealership or fca representative provided written certification the vehicle is safe in all drive modes. Vehicle purchased in wisconsin but always registered and operated exclusively in illinois. Arbitration through ncds confirmed the defect exists but denied relief, citing insufficient corroboration. Problem was reproduced and confirmed by certified dealership and documented in service records. This complaint is part of an ongoing concern that hybrid system emi issues (like dtc b273c-00) pose systemic safety risk and remain unresolved.
Our car is now having two issues: 1. The first issue is extremely scary, but we found a temporary work around so have been dealing with it for months as we needed are car. If the auto stop/start is not turned off (which has to happen ever time the car is started), the car essentially puts on an emergency break and shuts down the car at the first for second stop. This happened in the middle of a busy intersection the first time and happened numerous other times including while I was on the phone with the Jeep dealership. It is extremely dangerous as you can be stuck at a stop light in the middle of the road and the car has to be turned off and turned back on. We drive on [xxx] in michigan daily for work and it is a 55mph road with dozens of stop lights making this a huge safety hazard. I have seen numerous other people on a Jeep wagoneer facebook page with the same issue. 2. The second issue is more recent, but has made the car un-drivable. While driving suddenly the "service fuel system" alert comes on with the check engine light flashing and the car feels like it is going to stall out, then it will regulate and the alert will go away, then it will come back a minute later. We immediately drove our car to the dealership as it was not drivable that way and they have had it for 3 weeks unable to find a fix. We put premium 93 gas in our car and it has not been in any accidents. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Subject: defective hybrid system – 2022 Jeep Grand Cherokee 4xe overland – sudden power loss vehicle info: •year/make/model: 2022 Jeep Grand Cherokee 4xe overland •VIN: 1c4rjyd60n8717654 •issue: recurring digital crash input fault (b273c-00) disabling hybrid propulsion. •safety risk: sudden propulsion loss while turning or on highway, placing driver and others in danger. Incident summary: •first occurrence: Feb 2025. •latest confirmation: may 2025 (work order on file). •dealership confirmed fault and noted possible orc module replacement if the code returns. •fca star bulletins (s2208000154 & s2408000063) acknowledge the issue but state no official remedy is yet available. •fca refuses to declare vehicle safe in writing. Outcome: vehicle cannot operate in electric or hybrid mode. This is not a warning light issue — this is a propulsion system failure that compromises basic driving safety. We respectfully request NHTSA •include this vehicle/VIN in an investigation of known b273c-00 cases. •enforce disclosure requirements to inform consumers of unresolved critical defects. Attachments. Additional documents are available upon request: •fca star documents •work orders (Feb & may) •arbitration decision and clarifications •vehicle photo evidence.
The car loses power while indicating a battery failure. It does this both while driving and the when idling. It has done so on the highway in traffic twice and around town a handful of times and routinely will do so when idling.
This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "limp mode". It has been to the Jeep service shop 7 times so far. Recently, the vehicle completely shut down and lost all power while driving at speeds higher than 50 mph on 2 separate occasions. On February 2nd 2025 the vehicle lost power on the freeway at 80 mph. I swerved into the left shoulder to prevent an accident. Vehicle was towed to Jeep service center, a software upgrade was performed and returned to me as presumed "fixed" by Jeep. On February 25, 2025 the vehicle again lost all power while driving down a highway at 50 mph. Again, forcing me to swerve off the road onto the right shoulder to avoid an accident. Vehicle again was towed to a Jeep service center where it remains.
I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blinked for approximately 5 seconds. The vehicle then returned to normal operation. I took the vehicle to the Jeep dealership the next day and they were not able to find any associated error codes or replicate the issue.
I recently had a recall fix for the hybrid system battery. Days after the car was serviced my dashboard displayed messages saying to service the hybrid system and the 4wd. Two days later I was stopped at an intersection. I put my foot on the gas and after a few feet I lost power and the car only rolled. I was able to roll onto the shoulder while the dashboard was displaying multiple errors and showed the parking break was on, along with other warnings. I turned off the car and turned it back on. I selected the e-save setting wnich allowed me to complete the drive without any further issues.
Event occurred within 2 days and 50 miles of recall 95b service being performed on 2022 Jeep Grand Cherokee 4xe showing passing results. After startup of the vehicle and being placed into 'electric' only drive mode and drive engaged, the vehicle traveled down the driveway approximately 10 feet when the vehicle juddered, the driver display showed an error message "service hybrid electric vehicle system", a red wrench icon appeared in the dashboard/instrument cluster, and the vehicle automatically switch into 'hybrid' drive mode and started the gasoline motor. The vehicle was turned off, then restarted. Upon restart the error message was not visible and the red wrench icon was gone. Vehicle was then able to be operated in full electric drive mode. My safety was at risk because if the sudden juddering and loss of power occurred at speed on the general roadway instead of in my driveway I could have lost control of the vehicle and crashed. I do not know if this has been reproduced by the dealership but I have heard anecdotally about other 4xe drivers having this same issue immediately after the 95b recall service was performed. The vehicle is scheduled for inspection with a Jeep dealership on 1/21/25.
After 95b (hivolt battery recall) car has had two system warnings - check hybrid system. Second time I was on fwy, high rush hour traffic and it was raining hard. Car made a big clunk sound (? transmission shift or engine shift from hybrid elect to gas. Large red wrench displayed. Both times error messages went away after 1min or so. There were no stored messages displayed on computer dashboard along steering wheel column.
Was driving 40 mph when suddenly the vehicles dashboard lit up like a christmas tree. The vehicle would not allow me to go more than about 20mph. Luckily the person behind me stopped before rear ending me. This is the second time this has happened now. I am afraid to even drive this vehicle now, as I’m afraid it may cause an accident. I contacted Jeep about this, and they didn’t do anything about it and said there was no recall related to loss of motive power. If this happened in a highway, this would have been a disaster.
The vehicle has experienced recurring safety-related issues associated with the hybrid electrical and propulsion systems. During normal operation, warning messages related to the hybrid system appeared, and the vehicle entered reduced functionality or became unreliable to operate. These conditions created concern about potential loss of propulsion while driving. In addition to propulsion concerns, the vehicle was subject to manufacturer recalls related to the high-voltage battery system, including warnings regarding battery overheating and potential fire risk. Recall-related service was performed by an authorized dealer; however, safety concerns persisted after service was completed, and confidence in the safe operation of the vehicle was not restored. The ongoing nature of the electrical and hybrid system issues, combined with recall notices involving battery fire risk, created a safety concern for continued use of the vehicle, particularly due to the possibility of vehicle malfunction or battery-related hazards during normal operation or while parked. No crash or injury occurred, but the condition raised ongoing safety concerns. The issue has occurred more than once and was not permanently resolved despite dealer inspection and recall-related service.
Chrysler issued recall impacting phev. Vehicle is unsafe to drive, battery pack is prone to fire, risk is reduced if battery is not fully charged, but not eliminated. Contacted Jeep, no expected repair until q1 of 2025. Jeep will not offer rental or loaner vehicle, leaving owners at risk for fire to personal and home. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95b. Vehicles in this recall that were previously recalled for the same issue under NHTSA recall 23v-787 will need to have the new remedy performed.
Hybrid powertrain control buttons are not visible, hidden behind steering wheel and turn signal switch. There are 4 buttons of similar shape and size in a single bezel - 3 control the hybrid mode and the other opens the fuel door. The is no tactile identification for the switches. Must take your eyes off the road and look under the steering wheel and turn signal switch to change hybrid mode. These modes need to be visible from the driver’s normal seating position.
There is a recall in place for this issue but no remedy in place or timeline. This vehicle can start on fire anytime while driving or parked. This is not reparable at the moment but Jeep fca need to help owners who cannot drive their cars since unsafe.
The vehicle has intermittent issues whereby it will flash several icons (a turtle, lightning bolt) and send a error message about throttling, then completely shut down during operation. This has been ongoing since a few months after I received the vehicle. During shut down, the vehicle's power is completely unresponsive, I cannot use gas power to drive the car, it simply becomes unresponsive and non-operational. These shut downs have occurred while idling at traffic lights, while driving at low speeds on residential roads and, the past 4 experienced shut downs, on the highway. [xxx] ; [xxx] MA, [xxx], and [xxx]). These shut downs have occurred with my 7-year old in the car, causing a significant safety risk to everyone in the vehicle. The dealer has received several reports from me (which they will not document), and it has been in for repair on a minimum of 5 occasions. Each time, with one exception, the service team tells me "the codes are gone" and they can't do anything. On one occasion, the care shut down on [xxx] and I drove immediately to the dealership, whereby they reported the issued as related to the "map" and fixed. It is not. The car has been recalled for this exact issue, and went in for the repair, which did not fix it. The safety risk of this vehicle is far beyond acceptable, my family is at risk every time I need to drive it. I should be able to have safe use of the car I have paid a significant amount of money for. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle surged forward with out touching the gas.
The electrical system of this vehicle is causing several issues putting the safety of me, my passengers and drivers around me at risk. Starting at 6,300 miles the vehicle had a temporary loss of power steering. After parking for a day the power steering returned, leading me to believe it was caused by an electrical/software code issue. There was a safety recall for the battery pack starting on fire while parked, driving or charging. No fix was available for quite a while and I could not charge the car or park in the garage. Shortly after having the computer updated to stop it from spontaneously catching fire I have been getting a warning light saying to maintenance the hybrid system, and is accompanied with a momentary loss of propulsion. This happens without warning every 150 miles or so. The dealership said it had a ‘digital crash’ code and was not able to reproduce, but I have video evidence of the warning lamp coming on and then clearing itself. There is now a safety recall issued for this exact problem with no fix available at this time. There are no warning lamps in advance of these issues occurring, only concurrent to the issue happening. I do not feel safe driving this vehicle. Past experience tells me I could lose propulsion and/or steering at any time. I need to drive to work, it is unrealistic to not drive my vehicle until a resolution is found for the current round of safety recalls. I am afraid this vehicle is going to kill someone.
Fuel gauge incorrectly shows to be full (with no change in range) until about 4 gallons (~80-90 miles) has been used. After that the fuel gauge begins to register and the range begins moving down. After several attempts to get the issue fixed, I finally had a service manager admit it is an issue with all cherokee & wrangler 4xe models. I then did an internet search and discovered it is a well known issue.
2022 Jeep Grand Cherokee 4xe (hybrid) this complaint involves a well-known defect and malfunction endemic to the Jeep wrangler 4xe with the identical powertrain and software, and a well-documented recall of the Jeep wrangler, but for some reason, does not yet extend to the Grand Cherokee 4xe model for identical symptoms and malfunction behavior. The associated recall for the wrangler is NHTSA campaign number: 22v865000. Fca us, llc’s number for this recall zb7, however the Grand Cherokee with the identical powertrain-- has yet to be recalled, however has the same defective issues. This is brand new off-the-showroom 2022 Grand Cherokee 4xe, and the malfunctioning behavior began within the first 10 days-- at 179 miles (3/4 tank of fuel), with the vehicle going into the form (fuel/oil refresh mode), depriving the vehicle of electric mode or electric assist. The vehicle message stated: "electric mode temporarily unavailable - fuel & oil refresh in progress" other dangerous symptoms and malfunctions associated with the defective/malfunctioning software have occurred: (a) a single instance of a "limp-home" mode (25 mph max on a main thoroughfare), and; (b) several instances of failure of the transmission to shift into a higher gear-- causing the engine to over-rev (over max redline rpm) to maintain a highway speed). At 331 miles, the vehicle was refueled for the first time, and the form warning message disappeared with the fresh refuel, however the vehicle hasn't been driven enough to determine of the transmission issues were resolved with the refuel. Nonetheless, the form was a malfunction that occurred at 3/4 tank with only 179 miles on the vehicle, and the other malfunctions are presumed to be associated with the primary defect. The video of the "shift malfunction" incidents can be viewed on google photos: https://photos. App. Goo. Gl/emqaz5zotkvgu6uj7 and https://photos. App. Goo. Gl/lypytx73fzj9jrq3a.
The vehicle locked into 4wd low while driving and would not come out. I found this dangerous as my family was on board and put us at risk.