general problems of the 2022 Jeep Grand Cherokee - part 2

The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 25v741000 (electrical system); however, the part to do the recall repair was not yet available. The contact stated that while in park(p), the vehicle lost power. Two unknown warning lights were illuminated. In addition, the contact stated that while her husband was driving approximately 70 mph, the transmission unexpectedly downshifted while the accelerator pedal was depressed. The vehicle was towed to the local dealer on several occasions, where the ecm and an unknown module were replaced. In addition, the system was restarted; however, the failures persisted, and the local dealer related the failure to NHTSA campaign number: 25v741000 (electrical system); however, parts were not yet available for the recall repair. The contact stated that the vehicle remained at the local dealer, exposed to the weather for approximately 3 months. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,300.

On September 17th I was driving approximately 65-70mph on the freeway when the dashboard flashed the "service hybrid electric vehicle system" warning and icon. My vehicle lost forward momentum and I slowed at a very rapid pace. I pressed on the gas and the vehicle switched over to the gas system, regained power and I was able to drive without further incident that day. I feel like I could have crashed on the highway and gotten injured, or injured someone else! on October 11th I was driving in a restaurant parking lot, approximately 5 miles per hour and starting to idle when the vehicle dashboard flashed the "service hybrid electric vehicle system" warning and icon. This time ,the vehicle shifted itself to park suddenly and I received an alert to press the brake to turn the vehicle off. After several attempts, I was able to turn the car off and back on again. I have an appointment on October 17 for the issue to be looked at by the dealership. This is a 4xe with only 40k miles on it.

This happened 4 tines before randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (italian). Coinciding with the switch to italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. All change, and many other random settings change as well. ***this is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the fca off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [xxx] many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a dot bulletin on the issue: dot. Report bulletins because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. " information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The main power window and power lock panel part number 68410642ac on the driver side door stopped working completely. Leaving me unable to open and close my windows and lock my doors.

We've had the red lightening bolt with wrench warning light go off a dozen times since April 2025. 1st time we were setting in traffic after 100+ mile drive down the interstate. I it sounded like the transmission had dropped into part. My wife thought the car behind us had ran into us. I have had it to the dealer many times about this. They tell me the can't duplicate the red warning light going off so there's nothing they can do. I know I'm not the only one. I see post after post on forums about this problem. Hopefully the new recall will take care of the red lightening bolt (electronic throttle control system) warning light. It happening more often since the 1st. It just went off today 9/15/25. Was going slow and didn't loss of power but other times when running down hwy you definitely notice loss of power.

The vehicle experienced repeated propulsion loss and powertrain malfunction while driving, creating a serious safety risk. This defect has now been formally acknowledged by fca/stellantis through NHTSA recall 25v576 (filed on September 4, 2025). Prior to the recall, I raised these safety concerns through the ncds arbitration program, but my case was closed despite documentation of the defect. The arbitration program stated the matter was “resolved,” even though I had rejected the arbitrator’s decision and the case was procedurally closed without binding resolution. After the recall was issued, I requested that my case be reopened under ncds rule 20, which allows refiling when new or material evidence is presented. That request was denied, leaving me without a remedy despite the existence of an active recall for the exact defect I had reported. The safety issue remains ongoing. The vehicle has lost propulsion multiple times while in motion, creating risk of collision. Warning messages have appeared on the dashboard prior to failure, and the issue has been reproduced at service centers. This matter highlights both the safety hazard of the defect itself and a procedural concern: consumers may be denied meaningful remedies even after safety recalls are issued.

Randomly, & without warning, the instrument cluster & uconnect display will glitch and flicker off then on but switch into language I do not speak or understand (italian). Coinciding with language switch, instrument cluster & radio display settings revert back to default settings, paddle shifter becomes inoperative (with no menu option to enable), forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. All change & menu option to switch units back to fahrenheit gone, auto tilting mirrors in reverse off . ***this is clearly a dangerous situation because of all the functions &gauges that change while driving & the fact it is difficult if not impossible to recover from this due to the language of the setting menus, & the complexity of finding & navigating menus to try to wade through all the settings menus &change setting back, some items cannot be reset (like the fca off lamp and temp units). I have taken it to the dealer for diagnostic, they found no error codes but found service bulletin s210800193 and s2108000221 performed ipc customer programmable features configuration to temporarily correct the issue, but it happened again 3 weeks later. I had to pay $254 for this service, and the issue isn't fixed. . Read more...

On September 11, 2025 the car was in electric mode. Upon turning on the air it gave a message that electric mode was unavailable for cooling or heating. It also made knocking sounds like something was loose. It is still giving the error as of September 16, 2025 and I can't drive in electric mode with the ac or defroster on. Does not matter what speed or if the car is parked, it gives the same error.

On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The “service hybrid electrical system” warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an anxiety attack from the incident and had to call my husband for help. This is not the first time the vehicle has stalled, but it is the most dangerous occurrence to date. This vehicle is unsafe and poses a life-threatening risk on public roads.

Loss power to drive the vehicle while in motion unable to steer vehicle during motion vehicle slammed into park automatically unable to restart vehicle for several minutes vehicle warning to service hybrid system.

This vehicle has had multiple recalls. Anytime that I call in to get serviced. I receive one of these responses from their service department: they can’t replicate the issue, if the lights that came on are no longer on they cannot tell what the problem was, or they fixed it. I’ve had multiple calls and service request with the dealership as well with stalantas and Chrysler capital. I have pictures of different lights that go off in the dashboard whether it’s the hybrid service whether it’s engine hot, whether it’s the driver assist not working, “vehicle ready to drive”while it’s been driving a while, other issues that I’ve had regarding the components in the vehicle the ac and heat not working properly where you can have it on heat and it doesn’t heat anything or you can have it on ac and it doesn’t cool anything. And then it fixes itself and it starts to work again a few days later. The center screen goes blank sometimes. The radio button on and off sometimes it does not turn on. Sometimes when in reverse the safety system will go off and abruptlystop the car when there is nothing behind it. Currently the vehicle is at the local dealership department in their service department because of a blown gasket, also a known recall per previous research. The only department to inspect the vehicle is jt‘s service department local Jeep Dodge ram dealership have placed numerous calls to manufacture, trying to get them to buy back vehicle.

Was driving with the kids in the car, all of our safety was put at risk when the warning lamp came on and then the gear shift system malfunctioned. It said service hybrid system then went away. This is the third time this has happened. I had to pull over and got honked at by cars that had to stop to avoid hitting us. The problem has been confirmed by today's announcement over the impending recall for this exact issue. The component has not been inspected, I am scared to drive it to the dealer.

The car will cut off and loose power due to the battery issue it has been in the shop 5 or 6 times for this issue and some of the stays were over 30 days at a time they said they have no fix for the repair needed not to drive it but no one can make payments on a car and not drive it for months waiting on a repair. They refused to buy the car back or replace it with a new one.

Subject: safety complaint – 2022 Jeep grand wagoneer – multiple safety-critical failures and warranty concerns. I am the owner of a 2022 Jeep grand wagoneer (purchase price $114,000 usd), well maintained and currently with 41,000 miles. Despite careful use, it has developed multiple recurring electrical and mechanical failures that present serious safety risks: •parking and side sensors fail, making obstacle and blind-spot detection unreliable. •rear-view camera often shows a solid blue screen in reverse, leaving no rear visibility. •main display flickers, freezes, or shuts off; infotainment reboots while driving, disabling controls. •entire electronic system resets mid-drive, affecting safety features. •power liftgate fails to open. •air suspension changes height on its own, affecting handling and stability. While the basic 36,000-mile warranty has expired, the vehicle still has a 60,000-mile powertrain warranty. Many of these failures involve safety-critical systems that should be addressed without cost to the owner. I recently brought the vehicle to an authorized Jeep dealer, who charged $1,399 usd just for diagnostics instead of addressing them under warranty or goodwill. These issues are widely reported by other 2022 grand wagoneer owners, suggesting systemic defects. I respectfully request that NHTSA investigate promptly, require Jeep/stellantis to issue recalls where necessary, provide a permanent fix, and ensure dealers address safety-related defects regardless of basic warranty expiration.

The entire Jeep failed. Every light, warning, service, etc came up when cranking, and then it went dead. Now, it will not crank at all. Additionally, the trunk will not open and no power pops up on dashboard or display. This is put my family at risk due to the vehicle being parked next to my home with a possible shortage. No one has confirmed or checked, due to it being a Saturday. No warning was given prior.

While driving, the vehicle suddenly shuts down without any prior warning. When this happens, I lose steering and braking capabilities until the vehicle comes to a complete stop. The vehicle must then be towed to the service center, where they reset the fault codes in the computer system and return the vehicle to me. There are two recurring diagnostic trouble codes associated with this issue: digital crash input hcp code the manufacturer and dealership have stated they have no solution for this defect and have advised me to continue driving the vehicle despite the unresolved safety problem. This defect is extremely dangerous — I have been in several situations where I was nearly involved in an accident when the vehicle shut down during motion.

Car completely shut off while saying the electrical hybrid system needed to be serviced. Car turned back on and light was off. Check engine light going on and off as well. When going lower speeds the cars rpms rev all the way up, almost to the red, and while your pressing the gas doesn’t move but then jerks and goes forward. Your head slams into the seat and it’s extremely unsafe especially if you are in stop and go traffic. The car has been spitting and sputtering. Brought it to the dealership I just purchased it from, I’ve only made one payment. They stated that Chrysler is aware of the problem but that there is no solution as of right now. Extremely unsafe to drive and do not feel safe with my daughter in the car with the car jerking forward and being delayed with the gas and rpms increasing.

The vehicle losses propulsion. The ev battery drains rapidly. Electronics and hazards will not turn off at times. The head unit screen and user interface is unstable and in consist. Instrument cluster provides has had previous failures.

Total loss of power while driving I got a red wrench hybrid system warning light when driving at 45 mph. The 2022 Jeep Grand Cherokee 4xe lost all power and a warning that told me to pull over when it was safe. The total loss of power almost cause an accident. I waiting a few minutes and the vehicle started up and I drove home. I am reluctant to drive the vehicle.

I own a 2022 Jeep grand wagoneer series iii (VIN [xxx] ) that has experienced repeated, unresolved electrical system failures which pose a direct risk to my safety and to the motoring public. The vehicle has already required fourteen warranty visits, with thirty-one days out of service and twenty repeat repairs. The problems include multiple no-crank/no-start events that have left me stranded, four premature battery failures, and ongoing electrical malfunctions affecting the instrument cluster, infotainment system, hvac, rear camera, mirrors, power running boards, and other electronic modules. These failures show that the electrical system is unstable and unpredictable. On [xxx], after the latest no-start incident, the dealership’s service manager told me directly that the issue was “more than just a bad battery. ” despite this acknowledgment, the only action taken was to replace the battery for the fourth time and declare the vehicle “repaired. ” Jeep’s customer care initially agreed that the history showed a deeper safety issue and promised to open a star engineering inspection, but that inspection has never been scheduled. Instead, I am being pressured to pick up and drive a vehicle that the dealership itself admitted has unresolved electrical problems. This is not just a matter of inconvenience — the risk of sudden electrical shutdowns while driving, or the loss of critical safety systems such as brakes, steering modules, and cameras, presents a clear hazard to my family and others on the road. A vehicle with this history should not be returned to service based only on repeated battery swaps while the underlying defect remains unidentified. I respectfully ask NHTSA to investigate the 2022 Jeep grand wagoneer series iii for systemic electrical failures and to ensure that stellantis does not force consumers to operate unsafe vehicles that continue to suffer from recurring electrical shutdowns. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving on the freeway, the vehicle suddenly lost all power and control. The “service hybrid system” warning began flashing, and I experienced a complete powertrain failure. As the vehicle coasted down to under 5 mph, it abruptly slammed into the electronic parking brake and came to a hard stop. This created a serious safety hazard not only for me but for other drivers on the road. The vehicle had to be towed to the dealership, where it required a jump-start to regain power. The dealer has been unable to replicate the issue, and no diagnostic trouble codes were found during their scan. Despite this, the failure was severe and unpredictable. There were no warning lights or symptoms prior to the event. The vehicle is currently at the dealership and available for inspection.

"randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (italian). Coinciding with the switch to italian language, cluster and radio display settings revert back to default settings, pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. All change, and many other random settings change as well. ***this is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken the vehicle to the dealer recently and they performed an update when the radio was blank and am radio failed to function. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the fca off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [xxx] many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a dot bulletin on the issue: dot. Report bulletins because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs. " information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Instrument panel switches to italian, forward collision off light gets stuck on and my seat moved abruptly while I was driving down the road. I have taken my Jeep into the dealership last year for this problem, it was “fixed” but has come back. Noticed the light stuck on last week. Today while I was driving the panel changed to italian and my seat moved abruptly. Many people on online forums express experiencing the same problem.

While driving on the highway the vechile showed a hybrid error on dashboard then completely shut down. In order to move I had to stop and restart the car.

While driving the vehicle, several warning lights activated, the first being automatic emergency braking is disabled. The second warning light advised me to not turn the car off until I got to my destination. It further advised that I would not be able to shift gears. The vehicle began to slow down on its own until it came to a complete stop. I was in the middle of an intersection when this happened. The dashboard was displaying a message saying press brake and push button to start car. Nothing happened when I did that. I could not shift gears or get the vehicle to move at all. Even though, I was getting the message to push the button to start the vehicle, I believe the vehicle was actually on. I was stuck near the intersection for one hour with a tow truck on the way when I was finally able to turn the e vehicle off. When it turned back on, the check engine light was on and the vehicle was able to drive. It has now happened three times.

Check engine light came on. Took my Jeep in and was told it was a software issue and not safe to drive. Chrysler will not let the service department release me my car until it is updated and fixed, which has no time line currently.

Car has a defective hybrid battery that is unrepairable by manufacturer and the vehicle will turn off while driving.

"randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (italian). Coinciding with the switch to italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. All change, and many other random settings change as well. ***this is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the fca off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. . Read more...

Without warning or being given an option to reject the update, my vehicle was updated to settings that no longer offer paddle shifting or the ability to enable or disable the pedestrian emergency braking (peb) system. The latter results in being unable to turn off the forward collision off light on the dashboard. The update also wiped out most of my settings and changed units of measure to the metric system. According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The hybrid battery had the potential to catch fire and it was recalled for a software update, the 95b update. After this software update was completed, the vehicle would completely shut down, regardless of being parked or while driving. The dealership deemed the vehicle "unsafe to drive" and has provided a loaner until they can correct the problem. In addition to this, the front suspension has been worked on many times, approximately 5-6 times to remedy a clinking noise when turning at full turn. Currently, they have not been able to remedy this problem. The manufacturer has refused to do a buy back on the vehicle, yet also refuses to give the vehicle back due to, in their words; "it is unsafe to drive".

Red wrench dash warning comes on alerting an issue with the hybrid electrical system. It has been diagnosed by the dealer multiple times with no resolution and warning it could be related to various emergency systems. This has been ongoing since the potential battery fire software update several months ago. Jeep acknowledges the problem but has no fix for it.

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (italian). Coinciding with the switch to italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. All change, and many other random settings change as well. ***this is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the fca off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (italian). Coinciding with the switch to italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. All change, and many other random settings change as well. ***this is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the fca off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Last week I was driving 70mph on the highway when suddenly I got the red wrench icon with the message "service hybrid electrical system" on the dashboard. After about 7 seconds I then got a "put foot on brake and press start" message on the screen - while still going 70mph on the highway. At that point the car died. I had no power - the accelerator pedal did nothing. Luckily, I was able to pull over to the shoulder and stop. Then I did what it said and pressed the brake + start button. The car came back to life, but I didn't have the full hybrid system - I only had gas - the car was not using any electrical power as the battery level remained constant and did not drop as I drove. I continued for another 20 minutes where I stopped for lunch. When I returned to the car it started up normally and continued to run normally after that. This is the 3rd of 4th time the red wrench icon with the service hybrid system warning coming up, but on the previous times the message went away after about 5 seconds and the car drove normally. This is the only time that it caused the car to completely die on my while on the highway. Apparently, this has been happening to a * of people after Jeep issued a software update to address the 95b recall last year. Many owners are now afraid to drive their Jeep 4xe for fear of it suddenly dying on the highway at high speeds.

While driving 65-70mph on the interstate, my car seemed to have lost power. When I looked at the dash, a red wrench was displayed with a message to have the hybrid electrical system serviced. I pressed down on the accelerator, nothing happened. I immediately started to move into the right lanes since traffic was moving fast. I didn’t want to get hit or cause an accident. By the time I coasted into the far right lane my car seemed to have recovered and reacted appropriately when I pressed on the accelerator. Since this incident, the red wrench and message have flashed on my dashboard at least five more times, but thank goodness I haven’t lost power again. I am taking it into the dealer for inspection. It has not been inspected by anyone yet, but I am afraid to drive it.