general problems of the 2023 Jeep Grand Cherokee - part 1

While pulling into my driveway on xxx, the rear coil spring on my vehicle completely suffered a structural failure/separation. This exact issue is the subject of the federal safety recall issued by fca us llc in February 2026 (NHTSA campaign 26v051000 / fca recall 20d), which acknowledges that the rear coil springs on 2021-2023 Grand Cherokees can detach while operating creating a critical road hazard. On xxx towne Chrysler Dodge Jeep inc. At [xxx] cleared my car of the recall stating that my vehicle was not affected. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I had taken the Jeep in to have the rear coil fixed under the recall notice a couple of years ago. While driving out of state during the evening of xxx, the car made a large thud noise and the passenger rear side of the car dropped. We stepped out of the vehicle and the passenger rear coil spring was lying in the road. The car had not been in any accidents or had any damage. The spring simply dislodged and fell to the ground while we were driving. We had the Jeep towed to jeff wyler dealership in columbus and provided them the spring that had fallen off. The dealership's number is [xxx]. We had to rent a car to return to grand rapids michigan and still need to find a way to bring the Jeep home when the repaid is made. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The rear coil spring on the passenger side detached from the vehicle. The problem was confirmed by a repair shop. There was no warning whatsoever.

This is the 3rd internal mechanical failure of the front electronic disconnecting sway bar assembly on my Grand Cherokee trailhawk 4xe. The component keeps failing prematurely (most recently after only 3,000 miles), causing severe front-end looseness and clunking. This is a critical part of the suspension and it has failed 3x in 14k miles.

Rear right coil spring violently detached and flew across my garage. Fortunately we were not driving it on the florida turnpike at the time and none of my family was in the garage when it explosively ejected. We took it to the dealership, napleton’s Jeep, on February 23, 2026 for its annual service and explicitly directed them to repair or correct any recalls. They said they could not perform the coil spring repair because “parts not available” but assured us it had been inspected and was determined to not be defective or a risk. This is very disturbing because it could have killed us if we had been driving at the time and could have seriously injured or killed someone if it had exploded free when people were nearby (in the garage, grocery store parking lot, club parking lot, etc. ). There are no warning lamps to even advise that something has occurred - other than finding the enormous spring that put a giant dent in my garage door. I have multiple major work matters, an 8 figure mediation and two court hearings, which require me to drive to fort lauderdale this week so I had to spend $50 on an uber to get a rental car last night and $210 on the rental car.

The Jeep was parked in our garage. When returning to the garage the right rear coil spring was laying on the garage floor. The Jeep is stock. There was no accident or pothole event. The spring or mount broke or failed unexpectedly while the Jeep was parked in our garage.

I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "certified pre-owned" (cpo) vehicle. Despite the mandatory 125-point cpo safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary safety risks: suspension/stability: the vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire integrity: the vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/powertrain: the auto start/stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, stellantis corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the cpo safety process.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 24v111000 (visibility ), 24v132000 (suspension, steering), 25v576000 (electrical system), and 25v741000 (electrical system); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

I bought the 4xe trailhawk in 12/2023 at 2,000 miles it started making a clicking noise when I hit a bump & sometimes when I steer the truck to the right, moving forward the said it was the detachable sway bar it fixed the problem temporary for about 2 weeks I didn’t have any sound, moving forward I’ve replaced 3 sway bars, front control arms, brackets, rear suspension, front airbag suspension etc. Just got my truck back from the david Jeep in glen mills still same sounds, the dealership is great. I have reported to Jeep this been going on close to 3yrs now.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 40 mph, the vehicle unexpectedly lowered and started pulling to the right. The vehicle was pulled over to the side of the road, and the contact exited to inspect the vehicle but found no failure. The vehicle was taken to the residence, and then to a dealer, where it was diagnosed and determined that the axle and passenger’s side rear tension link were bent and lodged into the knuckle, the passenger steering knuckle was fractured with a fractured bolt inside, and the passenger’s side rear tension link, cv axle, and steering knuckle needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately 8 weeks later on the driver's side. The contact stated that while driving approximately 20 mph, there was an abnormal sound coming from the rear passenger’s side of the vehicle, and the vehicle started pulling to the left. The vehicle was pulled over to the side of the road and inspected, but the contact found no visible failure. The vehicle was taken to the dealer, where it was determined that the driver's side rear axle and driver's side rear tension link were bent and had lodged into the knuckle, the driver's side steering knuckle was fractured with a fractured bolt inside, and the driver's side rear tension link, cv axle, and steering knuckle needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 62,000.

Event 1 – abnormal tire wear / stability concern date: January 6, 2026 within approximately 3,000 miles of operation, the vehicle developed severe and abnormal tire tread wear rendering the tires unsafe for continued highway use. The vehicle was towed to an authorized dealership. Intermittent vehicle electrical issues also noted. Independent tire inspections indicated the tread pattern was irregular and consistent with possible suspension or front-end control arm failure . Photographic documentation is preserved. Prior written notice of suspension related safety concerns had been delivered to the manufacturer on October 2025. This was later confirmed by an internal report that list the previous buyback history and the current conditions that align perfectly. The report is available for view. Safety concernprimary concerns include: unexpected propulsion loss at highway speed. Total electrical system breakdown causing a red turtle event during motion. Reduced braking and steering control during stall. Non restart condition in traffic. Video captures moment severe abnormal tire wear potentially indicating suspension instability.

I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. This vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73c. My hybrid electrical system light comes on and my vehicle cuts off by itself when driving. Vehicle can catch fire at any moment due to this recall not being fixed.

Assessment of ongoing mechanical & safety issues – 2023 Jeep grand wagoneer to whom it may concern, I am providing a clear, factual assessment of the ongoing issues with my 2023 Jeep grand wagoneer, which I purchased for $108,000 and have owned for less than two years. During this time, I have experienced twelve separate mechanical and functional failures, several of which have rendered the vehicle undriveable for prolonged periods. Below is a summary of the major issues that continue to impact the reliability, safety, and usability of this vehicle. 1. Seat / massage mechanism defect (ongoing for months) a malfunction in the seat massage system has created a large, hard protrusion in the driver’s seat. This defect has resulted in significant back pain, requiring both urgent care and follow-up medical evaluation. I have now been diagnosed with sciatica, which my physician has indicated is likely related to prolonged pressure and improper spinal support caused by the seat malfunction. Two dealerships have confirmed the issue and ordered the replacement part months ago, yet the part delivery has been repeatedly delayed, most recently to January 6, 2026. This has affected my ability to safely and comfortably operate the vehicle, and has now escalated into a documented medical issue. 2. Suspension noise during auto-leveling the vehicle’s air suspension system produces extremely loud noises during auto-adjustments. This raises concerns regarding the safety and structural integrity of the suspension system. 3. Window hinge failure a window hinge has prematurely failed, requiring service intervention. This is not consistent with typical wear for a vehicle less than two years old. 4. Cruise control malfunction the cruise control system intermittently ceases functioning while driving. The only way to restore it is to turn the vehicle off and restart it, which presents a safety concern when traveling at highway speeds. This points to a possible electrical or.

While turning lnto my driveway, the passenger rear spring fell off and the car tilted to the passenger side.

I was driving pulled in to driveway heard a loud bang and the back of the car dropped and hear scraping. The rear passenger coil spring had fallen out with the upper rubber isolator attached. Called Jeep they said the recall had been done in 6 23 and was out of the 2 year repair warranty. I don't see how the recall was done when all the numbers on the coil spring , isolator were still original parts?.

Upper passenger suspension coil spring isolator came unattached and caused coil spring to fall out.

Lower passenger coil spring isolator loose causing spring and upper isolator to fall out while driving dealership stated recall was done 6/23 and was out of warranty for that recall. But everything in that suspension is oem with the old part numbers not the ones in the recall. .

Driving in [xxx] in the hov lanes on the evening of 22 June, the car traveled over an uneven section of the road. Heard a noise and felt the car go over a small bump. Car ride felt slightly different and continued on to home. Next day, looked at cat and the rear end was sitting uneven. Right rear lower than left rear. Looked under the rear of the car and saw the right rear coil spring was not there. The left rear spring is still in place. Prior to this, there was no problem with the ride or suspension of the car. There are no warning lights on the dash currently or prior to the spring falling off the car. I am not driving the car to to what I consider an unsafe condition. I am making an appointment at the dealer to get the problem resolved. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving at approximately 20 - 35 mph, the passenger side rear suspension coil spring fell off. When that happened, the vehicle sank on that side (rear, right side) and the coil spring and spring pad components projected outwards with force towards the road side. No dash lights were activated but, vehicle was exhibiting an unstable (bouncy) driving condition. The vehicle was towed to authorized service center for repairs and a claim was initiated with the manufacturer out of abundance of caution since the event has a resemblance to NHTSA recall no. 23v-413 (Jun, 2023) and safety recall notice 64a. Said recall appears on the manufacturer's website as completed for this vehicle.

In February 2025, my Jeep would flash a “service hybrid system” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienced a very aggressive jerk when this happened and I limped the vehicle off to the shoulder- we live in a remote area and I had no cell service. I was able to restart my car and drove it in “e-save” mode home. The next day, I drove my car again and had my son and daughter in the vehicle and the same exact thing happened. I was driving about 55mph around a corner with a large semi coming at me in the oncoming lane and my vehicle shut off and lost power and power steering. I was terrified that I would veer into that truck and there was not a shoulder readily available. We had to yet again limp the vehicle a few yards around the corner to pull off and I did not have service. So I had to walk to call my husband to pick my children up. The car has been at the dealership since then and told there is a digital crash code showing with no eta on a fix. Stellantis has denied a buyback yet my car has 26,000 miles on it and is under warranty with no eta on fix. Vehicle is unsafe to drive and unfixable for 60 days now.

We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day he was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday decemberi 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep retention customer service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership service center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no eta on that part and my car would still be in the shop, but the Jeep retention customer service rep had it expedited but the problem is still ongoing. There needs to be a recall on this car and people should get their money back.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, there was an abnormal sound coming from the front-end of the vehicle, with the sound more significant on the driver's side. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated; however, the contact verified that the odometer reading remained the same as when the vehicle was dropped off. The contact believed that the vehicle was not test-driven. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA campaign number: 23v352000 (steering); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.

Drive shaft is making a scary noise when accelerating an I read the info this is nothing to play with I would like to have this looked at again this will be my 3rd time.

Fca campaign 64a NHTSA 23v-413 / date completed: 09/26/2023 08/05/2024 - while driving at 30mph the rear coil spring shot down from the rear passenger side wheel nearly causing and a motor vehicle accident and injury. The recall was addressed back in September of 2023 yet failed the alleged fix from the dealership.

The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was driving approximately 60–65 mph, the rear coil spring detached from the vehicle. The contact was unaware if there were any warning lights illuminated. The vehicle was previously taken to the local dealer, who repaired the vehicle under NHTSA campaign number: 23v413000 (suspension). The vehicle was repaired; however, the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Forward collision warning not working not braking. When turning left or right I hear a loud scratching noise. L have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again. . . . . . . .

Cannot get accurate information from manufacturer about safety recall 24v-132. Both the fca website and NHTSA date the recall at 2-22-24, which places it before my sales date. They keep providing conflicting information about the date of this recall, which has left me confused and uncertain able the safety of my new vehicle. If fca sold me a vehicle they knew was defective, had an open safety recall, and they don't have the ability to make the vehicle safe it shouldn't have been sold to me. The attached photos show I took possession on 2-24. The NHTSA and fca website (fca website screenshot is provided) show a recall date of 2-22. The 10b fca recall letter says 2-23. All dates precede my purchase date of 2-24, showing fca knowingly sold, and financed as this is through fca financing, a vehicle with an open safety recall without informing me or fixing it.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact leases a 2023 Jeep Grand Cherokee. The contact was recently notified of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee summit. The contact received notifications of NHTSA campaign numbers: 24v111000 (visibility) and 24v132000 (suspension, steering) however, the parts to do the recall repair was not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

So I’ve been dealing with a clunk sound & suspension ride issue, they have change 3 sway bars & links & back shocks etc.