general problems of the 2023 Jeep Grand Cherokee - part 1

I am reporting a systemic safety failure involving a 2023 Jeep Grand Cherokee sold as a "certified pre-owned" (cpo) vehicle. Despite the mandatory 125-point cpo safety inspection, the vehicle was delivered with multiple safety-critical defects that should have prevented certification. Primary safety risks: suspension/stability: the vehicle exhibits vibration and instability at all speeds, resulting in a loss of steering stability and difficulty maintaining lane position at highway speed. Tire integrity: the vehicle was sold with dry-rotted tires, indicating structural degradation that poses a high risk of catastrophic failure/blowout. Electrical/powertrain: the auto start/stop system is faulty. Additionally, the paddle shifters are non-functional, which interferes with manual gear selection and driver control over the powertrain. The selling dealership has refused to acknowledge these defects or bring the vehicle into compliance with manufacturer safety standards. Furthermore, stellantis corporate has failed to provide a safety compliance review. These mechanical and electrical defects existed at the time of sale and represent a failure of the cpo safety process.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 24v111000 (visibility ), 24v132000 (suspension, steering), 25v576000 (electrical system), and 25v741000 (electrical system); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

I bought the 4xe trailhawk in 12/2023 at 2,000 miles it started making a clicking noise when I hit a bump & sometimes when I steer the truck to the right, moving forward the said it was the detachable sway bar it fixed the problem temporary for about 2 weeks I didn’t have any sound, moving forward I’ve replaced 3 sway bars, front control arms, brackets, rear suspension, front airbag suspension etc. Just got my truck back from the david Jeep in glen mills still same sounds, the dealership is great. I have reported to Jeep this been going on close to 3yrs now.

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving approximately 40 mph, the vehicle unexpectedly lowered and started pulling to the right. The vehicle was pulled over to the side of the road, and the contact exited to inspect the vehicle but found no failure. The vehicle was taken to the residence, and then to a dealer, where it was diagnosed and determined that the axle and passenger’s side rear tension link were bent and lodged into the knuckle, the passenger steering knuckle was fractured with a fractured bolt inside, and the passenger’s side rear tension link, cv axle, and steering knuckle needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately 8 weeks later on the driver's side. The contact stated that while driving approximately 20 mph, there was an abnormal sound coming from the rear passenger’s side of the vehicle, and the vehicle started pulling to the left. The vehicle was pulled over to the side of the road and inspected, but the contact found no visible failure. The vehicle was taken to the dealer, where it was determined that the driver's side rear axle and driver's side rear tension link were bent and had lodged into the knuckle, the driver's side steering knuckle was fractured with a fractured bolt inside, and the driver's side rear tension link, cv axle, and steering knuckle needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 62,000.

Event 1 – abnormal tire wear / stability concern date: January 6, 2026 within approximately 3,000 miles of operation, the vehicle developed severe and abnormal tire tread wear rendering the tires unsafe for continued highway use. The vehicle was towed to an authorized dealership. Intermittent vehicle electrical issues also noted. Independent tire inspections indicated the tread pattern was irregular and consistent with possible suspension or front-end control arm failure . Photographic documentation is preserved. Prior written notice of suspension related safety concerns had been delivered to the manufacturer on October 2025. This was later confirmed by an internal report that list the previous buyback history and the current conditions that align perfectly. The report is available for view. Safety concernprimary concerns include: unexpected propulsion loss at highway speed. Total electrical system breakdown causing a red turtle event during motion. Reduced braking and steering control during stall. Non restart condition in traffic. Video captures moment severe abnormal tire wear potentially indicating suspension instability.

I taken my vehicle to the dealership three times in less than one year, and my recall have not been fixed. An unexpected loss of propulsion can cause a vehicle crash without prior warning is what the recall is saying. This vehicle is not safe to drive, yet the dealership won't provide me another vehicle, nor buying it back. The recall number is 73c. My hybrid electrical system light comes on and my vehicle cuts off by itself when driving. Vehicle can catch fire at any moment due to this recall not being fixed.

Assessment of ongoing mechanical & safety issues – 2023 Jeep grand wagoneer to whom it may concern, I am providing a clear, factual assessment of the ongoing issues with my 2023 Jeep grand wagoneer, which I purchased for $108,000 and have owned for less than two years. During this time, I have experienced twelve separate mechanical and functional failures, several of which have rendered the vehicle undriveable for prolonged periods. Below is a summary of the major issues that continue to impact the reliability, safety, and usability of this vehicle. 1. Seat / massage mechanism defect (ongoing for months) a malfunction in the seat massage system has created a large, hard protrusion in the driver’s seat. This defect has resulted in significant back pain, requiring both urgent care and follow-up medical evaluation. I have now been diagnosed with sciatica, which my physician has indicated is likely related to prolonged pressure and improper spinal support caused by the seat malfunction. Two dealerships have confirmed the issue and ordered the replacement part months ago, yet the part delivery has been repeatedly delayed, most recently to January 6, 2026. This has affected my ability to safely and comfortably operate the vehicle, and has now escalated into a documented medical issue. 2. Suspension noise during auto-leveling the vehicle’s air suspension system produces extremely loud noises during auto-adjustments. This raises concerns regarding the safety and structural integrity of the suspension system. 3. Window hinge failure a window hinge has prematurely failed, requiring service intervention. This is not consistent with typical wear for a vehicle less than two years old. 4. Cruise control malfunction the cruise control system intermittently ceases functioning while driving. The only way to restore it is to turn the vehicle off and restart it, which presents a safety concern when traveling at highway speeds. This points to a possible electrical or.

While turning lnto my driveway, the passenger rear spring fell off and the car tilted to the passenger side.

I was driving pulled in to driveway heard a loud bang and the back of the car dropped and hear scraping. The rear passenger coil spring had fallen out with the upper rubber isolator attached. Called Jeep they said the recall had been done in 6 23 and was out of the 2 year repair warranty. I don't see how the recall was done when all the numbers on the coil spring , isolator were still original parts?.

Upper passenger suspension coil spring isolator came unattached and caused coil spring to fall out.

Lower passenger coil spring isolator loose causing spring and upper isolator to fall out while driving dealership stated recall was done 6/23 and was out of warranty for that recall. But everything in that suspension is oem with the old part numbers not the ones in the recall. .

Driving in [xxx] in the hov lanes on the evening of 22 June, the car traveled over an uneven section of the road. Heard a noise and felt the car go over a small bump. Car ride felt slightly different and continued on to home. Next day, looked at cat and the rear end was sitting uneven. Right rear lower than left rear. Looked under the rear of the car and saw the right rear coil spring was not there. The left rear spring is still in place. Prior to this, there was no problem with the ride or suspension of the car. There are no warning lights on the dash currently or prior to the spring falling off the car. I am not driving the car to to what I consider an unsafe condition. I am making an appointment at the dealer to get the problem resolved. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving at approximately 20 - 35 mph, the passenger side rear suspension coil spring fell off. When that happened, the vehicle sank on that side (rear, right side) and the coil spring and spring pad components projected outwards with force towards the road side. No dash lights were activated but, vehicle was exhibiting an unstable (bouncy) driving condition. The vehicle was towed to authorized service center for repairs and a claim was initiated with the manufacturer out of abundance of caution since the event has a resemblance to NHTSA recall no. 23v-413 (Jun, 2023) and safety recall notice 64a. Said recall appears on the manufacturer's website as completed for this vehicle.

In February 2025, my Jeep would flash a “service hybrid system” code that would last about 3-5 seconds and disappear. This happened about 4-5 times over the next few months, code would not stay up and vehicle seemed unaffected. On June 10, I was driving with son on a highway about 60 mph when my car completely shut off, no power to engine, no power steering- absolutely nothing. We experienced a very aggressive jerk when this happened and I limped the vehicle off to the shoulder- we live in a remote area and I had no cell service. I was able to restart my car and drove it in “e-save” mode home. The next day, I drove my car again and had my son and daughter in the vehicle and the same exact thing happened. I was driving about 55mph around a corner with a large semi coming at me in the oncoming lane and my vehicle shut off and lost power and power steering. I was terrified that I would veer into that truck and there was not a shoulder readily available. We had to yet again limp the vehicle a few yards around the corner to pull off and I did not have service. So I had to walk to call my husband to pick my children up. The car has been at the dealership since then and told there is a digital crash code showing with no eta on a fix. Stellantis has denied a buyback yet my car has 26,000 miles on it and is under warranty with no eta on fix. Vehicle is unsafe to drive and unfixable for 60 days now.

We the dealership technician had the vehicle for a repair, he was driving it back-and-forth to work like he owned the car and one day he was leaving his home to go to work and the suspension failed so that had to be fixed and that was back on one of the many time it was in the shop. The stop/start engine doesn’t engage for me when I break for me. For me to get it to engage I have to slam on the break as if I was bracing for an accident and then the stop/star engine mode will engage. I think this vehicle has had five clusters replaced in the car, due to the parking sensors, side warning sensors not working. I believe the fifth one went in Dec 2024 once again. The vehicle was in the shop from November 22, 2024 until yesterday decemberi 2, 2024 when I picked it up. I got home and the parking sensors didn’t beep off and I could’ve crashed it into my garage door and I went through the system and it was already selected to beep but didn’t, then I started getting a message saying that the side warning sensors are unavailable. I put it in reverse it tells me the wipers are off, so maybe all the clusters that they’re making are faulty. The Jeep retention customer service even sent a specialist, technician assistant to the dealership twice or three times to deal with this issue and it’s still not fixed. The dealership service center has put in request for answers of how to fix these problems and have had to wait weeks for answers because they don’t know the answers of how to fix the problems with these vehicles and they send a specialist and still the problems still occur they say put in a new cluster a new cluster gets put in the problem still happens. The part is shipped directly from a manufacturer and they have no eta on that part and my car would still be in the shop, but the Jeep retention customer service rep had it expedited but the problem is still ongoing. There needs to be a recall on this car and people should get their money back.

Drive shaft is making a scary noise when accelerating an I read the info this is nothing to play with I would like to have this looked at again this will be my 3rd time.

Fca campaign 64a NHTSA 23v-413 / date completed: 09/26/2023 08/05/2024 - while driving at 30mph the rear coil spring shot down from the rear passenger side wheel nearly causing and a motor vehicle accident and injury. The recall was addressed back in September of 2023 yet failed the alleged fix from the dealership.

The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was driving approximately 60–65 mph, the rear coil spring detached from the vehicle. The contact was unaware if there were any warning lights illuminated. The vehicle was previously taken to the local dealer, who repaired the vehicle under NHTSA campaign number: 23v413000 (suspension). The vehicle was repaired; however, the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.

The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Forward collision warning not working not braking. When turning left or right I hear a loud scratching noise. L have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again. . . . . . . .

Cannot get accurate information from manufacturer about safety recall 24v-132. Both the fca website and NHTSA date the recall at 2-22-24, which places it before my sales date. They keep providing conflicting information about the date of this recall, which has left me confused and uncertain able the safety of my new vehicle. If fca sold me a vehicle they knew was defective, had an open safety recall, and they don't have the ability to make the vehicle safe it shouldn't have been sold to me. The attached photos show I took possession on 2-24. The NHTSA and fca website (fca website screenshot is provided) show a recall date of 2-22. The 10b fca recall letter says 2-23. All dates precede my purchase date of 2-24, showing fca knowingly sold, and financed as this is through fca financing, a vehicle with an open safety recall without informing me or fixing it.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact leases a 2023 Jeep Grand Cherokee. The contact was recently notified of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Jeep Grand Cherokee summit. The contact received notifications of NHTSA campaign numbers: 24v111000 (visibility) and 24v132000 (suspension, steering) however, the parts to do the recall repair was not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

So I’ve been dealing with a clunk sound & suspension ride issue, they have change 3 sway bars & links & back shocks etc.

Jeep tells me I need to leave my car for several days to repair the recall. However, they refuse to provide me with a loaner vehicle, and I need a vehicle to survive. I have work and family commitments. This is harming me as the consumer when the recalled item is the responsibility of Jeep.

The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the steering wheel was loose and was shuddering intermittently while driving. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 11,000. Parts distribution disconnect.

The vehicle was leased in December 2023. At time of delivery the vehicle was making a clicking and clunking sound when turning. It took over a month to get an appointment to get the vehicle looked at. With 2,800 miles the vehicle was diagnosed with a right axle shaft. It took over two weeks for the parts to be delivered and replaced. The vehicle was picked up after 16 days and the issue persisted. Again, it took nearly a month for an appointment. The vehicle was with the dealer for 6 days and was not able to find diagnose an issue. The vehicle was picked up and the next day was returned to the dealer for the same issue. This time it was confirmed there is an undiagnosed steering/suspension problem. Also during this visit the check engine light illuminated. The fault was a hybrid battery cooling system failure. The dealer is unable to complete any work on the vehicle and a new service appointment was scheduled in 4 days. This will be the third attempt to fix this steering/suspension issue. Jeep corporate was notified with the first service visit and again with the second visit. They have since stopped communicating with me to come to a resolution for these safety issues. There is an open recall for steering bolts, I was notified that Jeep is rationing these parts and only allowing 1 vehicle per week per dealer to be repaired. I was told it could be months before this recall is able to be completed.

The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while driving at slow speeds in the driveway, there was an abnormal metallic sound coming from underneath the vehicle. After a visual inspection, the contact became aware that an unknown part had detached. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the rear coil spring. The contact was informed that the rear coil spring had detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 23v413000 (suspension). The VIN was included; however, the vehicle was repaired by the dealer on December 6, 2023, 17 days before the failure occurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 9,000.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I own a 2023 Grand Cherokee trailhawk 4xe, and after 4 months and roughly 5000 miles, a bolt in the rear suspension broke, causing significant damage to other parts. On the highway this was very disconcerting and there was a huge amount of lateral shifting over any bump. Definitely not safe. Thankfully, the first incident was covered under warranty, despite the repair team being clueless about the cause. Now, at the end of November with 9000 miles on the clock, history repeats itself. This time, Jeep acknowledges that the bolt in the rear tension link is a known issue with the Grand Cherokee 4xe, but they're stumped about why it keeps happening. No recall has been issued. Trying to get any information about whether the bolt has been upgraded in strength is like hitting a wall - neither the dealer nor Jeep corporate have answers. My case manager is either unable or unwilling to help, and I'm stuck in a loop between the dealer and corporate, with no one able to provide clear information.

The dealer has been putting us off for months on the safety recall for the coil spring issue. They keep telling us that the parts are unavailable. We are afraid to drive our brand new car. They will not give us an eta on the repair.