77 problems related to suspension have been reported for the 2023 Jeep Grand Cherokee. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2023 Jeep Grand Cherokee based on all problems reported for the 2023 Grand Cherokee.
The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was driving approximately 60–65 mph, the rear coil spring detached from the vehicle. The contact was unaware if there were any warning lights illuminated. The vehicle was previously taken to the local dealer, who repaired the vehicle under NHTSA campaign number: 23v413000 (suspension). The vehicle was repaired; however, the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Forward collision warning not working not braking. When turning left or right I hear a loud scratching noise. L have had my 2023 Jeep Grand Cherokee at the dealership twice they can't find anything wrong, going back to the dealer tomorrow and try again. . . . . . . .
Cannot get accurate information from manufacturer about safety recall 24v-132. Both the fca website and NHTSA date the recall at 2-22-24, which places it before my sales date. They keep providing conflicting information about the date of this recall, which has left me confused and uncertain able the safety of my new vehicle. If fca sold me a vehicle they knew was defective, had an open safety recall, and they don't have the ability to make the vehicle safe it shouldn't have been sold to me. The attached photos show I took possession on 2-24. The NHTSA and fca website (fca website screenshot is provided) show a recall date of 2-22. The 10b fca recall letter says 2-23. All dates precede my purchase date of 2-24, showing fca knowingly sold, and financed as this is through fca financing, a vehicle with an open safety recall without informing me or fixing it.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact leases a 2023 Jeep Grand Cherokee. The contact was recently notified of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Jeep Grand Cherokee summit. The contact received notifications of NHTSA campaign numbers: 24v111000 (visibility) and 24v132000 (suspension, steering) however, the parts to do the recall repair was not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
So I’ve been dealing with a clunk sound & suspension ride issue, they have change 3 sway bars & links & back shocks etc.
Jeep tells me I need to leave my car for several days to repair the recall. However, they refuse to provide me with a loaner vehicle, and I need a vehicle to survive. I have work and family commitments. This is harming me as the consumer when the recalled item is the responsibility of Jeep.
The contact leased a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 24v132000 (suspension, steering) however, the part to do the recall repair was not yet available. The contact stated that the steering wheel was loose and was shuddering intermittently while driving. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 11,000. Parts distribution disconnect.
The vehicle was leased in December 2023. At time of delivery the vehicle was making a clicking and clunking sound when turning. It took over a month to get an appointment to get the vehicle looked at. With 2,800 miles the vehicle was diagnosed with a right axle shaft. It took over two weeks for the parts to be delivered and replaced. The vehicle was picked up after 16 days and the issue persisted. Again, it took nearly a month for an appointment. The vehicle was with the dealer for 6 days and was not able to find diagnose an issue. The vehicle was picked up and the next day was returned to the dealer for the same issue. This time it was confirmed there is an undiagnosed steering/suspension problem. Also during this visit the check engine light illuminated. The fault was a hybrid battery cooling system failure. The dealer is unable to complete any work on the vehicle and a new service appointment was scheduled in 4 days. This will be the third attempt to fix this steering/suspension issue. Jeep corporate was notified with the first service visit and again with the second visit. They have since stopped communicating with me to come to a resolution for these safety issues. There is an open recall for steering bolts, I was notified that Jeep is rationing these parts and only allowing 1 vehicle per week per dealer to be repaired. I was told it could be months before this recall is able to be completed.
The contact owned a 2023 Jeep Grand Cherokee. The contact stated that while driving at slow speeds in the driveway, there was an abnormal metallic sound coming from underneath the vehicle. After a visual inspection, the contact became aware that an unknown part had detached. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the rear coil spring. The contact was informed that the rear coil spring had detached. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 23v413000 (suspension). The VIN was included; however, the vehicle was repaired by the dealer on December 6, 2023, 17 days before the failure occurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 9,000.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I own a 2023 Grand Cherokee trailhawk 4xe, and after 4 months and roughly 5000 miles, a bolt in the rear suspension broke, causing significant damage to other parts. On the highway this was very disconcerting and there was a huge amount of lateral shifting over any bump. Definitely not safe. Thankfully, the first incident was covered under warranty, despite the repair team being clueless about the cause. Now, at the end of November with 9000 miles on the clock, history repeats itself. This time, Jeep acknowledges that the bolt in the rear tension link is a known issue with the Grand Cherokee 4xe, but they're stumped about why it keeps happening. No recall has been issued. Trying to get any information about whether the bolt has been upgraded in strength is like hitting a wall - neither the dealer nor Jeep corporate have answers. My case manager is either unable or unwilling to help, and I'm stuck in a loop between the dealer and corporate, with no one able to provide clear information.
The dealer has been putting us off for months on the safety recall for the coil spring issue. They keep telling us that the parts are unavailable. We are afraid to drive our brand new car. They will not give us an eta on the repair.
This is a new 2023 grand Jeep wagoneer series iii l with an inline six ho engine that seats eight passengers. After about 500 miles or less, we noticed the vehicle shaking at highway speeds. Since it has only worsened, it has been to the dealership four times for a fix, without a solution. They exchanged the pirelli tires for a michelin, which did not fix this vibration error. While at highway speeds, everything shakes; the front headrest visibility shakes a lot, and the water in water bottles in the center console has a funnel effect, which clearly shows it’s a vibration issue, not a bumpy road issue, also, while seated, the floorboard and the seats, motorist, and passenger you can noticeably feel the vehicle shaking; at one point, my wife started to feel sick. As a result, now she only rides in the back seat. This ultra-luxury vehicle has an intense vibration issue while at highway speeds; the roads are smooth, and we tested it across three states while doing a family trip; it's clearly something with the engine mounts, suspension, or a drive shaft that is not well balanced. The dealership told us that they could not do anything because they did not know how to fix it as they drove other vehicles, and some shook too, even worse at around 40mph. They stated this is normal for the vehicle. Well, it’s not normal for a vehicle, but it might be for this model because of poor engineering or qa parts issues. Either way, my vehicle is not safe to drive; with this vibration only getting worse, I fear it will cause a serious accident or damage the vehicle, shortening its life span, and at 120k, this should not be the case. We want what we paid for and want this issue fixed ASAP.
The contact owns a 2023 Jeep Grand Cherokee l summit. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
When turning the vehicle to the left there is a rubbing noise that comes from the front end.
The contact owns a 2023 Jeep Grand Cherokee. The contact was informed that the vehicle was included in NHTSA campaign number: 23v352000(steering) and 23v413000 (suspension) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
My 2023 Jeep grand wagoneer has experienced recurring electrical/electronic failures since shortly after purchase on August 5, 2023. I first reported an electronic issue to stellantis September 5, 2023. Problems began under warranty and continued despite software updates, module reprogramming, and replacement of an internally failed radio. Reported problems include: • intermittent backup-camera failures • false obstacle detection and repeated/constant parking-sensor alarms • service electronic stability control warnings • recurring 4wd/drivetrain warnings and problems • transfer-case shift-motor electrical connection requiring repair • quadra-lift failing to consistently raise/lower correctly, delayed ride-height changes, and uneven vehicle height • suspension/rubbing noises during turns • repeated no-start incidents, battery failure, and jump-starts • daily/near-daily electronic glitches, infotainment freezing, and system messages on may 27, 2026, the vehicle became completely unusable. It has remained at an authorized Jeep dealership since June 8. The dealership measured an approximately 880 MA parasitic battery draw. A power liftgate module update reduced it to 350 MA. Further diagnosis identified a lin-bus fault, water in the left rear taillight, and connector corrosion. Isolating that area reportedly reduced the draw to 17–20 MA. After months of oem-part backorder, the dealership fabricated and installed a harness/connector and reports the draw is resolved. I did not authorize this as a permanent solution. Stellantis stated in writing that a workaround outside the warrantable repair process would be temporary and not covered under warranty. Repair records do not capture the full extent or frequency of reported intermittent/recurring failures. I request NHTSA review the electrical, camera/sensor, stability-control/4wd, and suspension failures for potential safety defects.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while the vehicle was parked in the garage, he noticed that the rear coil spring was on the ground. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the rear coil springs needed to be replaced. The vehicle was repaired, but the failure recurred. While walking away from the parked vehicle, there was a popping sound and a bang coming from the vehicle. The contact then saw that the rear coil spring had detached and was rolling down the driveway. The vehicle was towed to the same local dealer. The contact stated that the failure was related to NHTSA campaign number: 23v413000 (suspension). The manufacturer was contacted and declined a buyback and trade-in assistance request. The failure mileage was approximately 26,800.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
When driving my vehicle, the engine seems to be stalling as a switching from one gear to the other jolts. The engine is slow in responding to speeding up. I feel unsafe specially when attempting to go on the freeway because the car seems to momentarily stop and between switching gears. I called the dealership where I purchased the car and they said that there is no recall for a similar experience of the problem. I called and they said that they would not be able to look at it for a few weeks, and that I was not able to book an appointment and that I would need to drop it off and it would take them approximately about three weeks to look at it and I was not able to get a loaner vehicle from them during that time.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while having routine service at the dealer, was informed about a recall on the rear coil springs. The parts were backordered for over thirty days. The vehicle was repaired. The contact stated that after leaving the local dealer driving at approximately 35 mph, the rear coil springs detached. The right end of the vehicle dropped towards the ground. There were no reported injuries. The detached parts were recovered by chp. The vehicle was towed back to the local dealer, where it was diagnosed that the rear coil springs were detached. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 6,000. The contact stated that the failure was related to NHTSA campaign number 23v413000 (suspension).
The vehicle had a recalled for the rear coil springs, took it in for inspection and they gave me a paper at the dealership saying it was placed correctly. After we took it for the inspection my family and I took a trip 6 hours away from home, 15 minutes to getting to our destination the right rear spring detached from the vehicle while driving 45 mph. When the incident happened we all screamed because the vehicle went side to side and got scared even our dog got scared since he was in his kennel at the back of the SUV. I’m so thankful nothing happened to us because if my husband would’ve been driving above 60mph we could’ve flipped and got injured. We drove it to the nearest Jeep dealership there was and left our vehicle there to get it fix. We are 6 hours away from where our SUV is at, I’m scared to drive it back home and the same thing happens. I don’t feel safe driving that vehicle.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Jeep Grand Cherokee limited 4x4. The contact received notification of NHTSA campaign number: 23v-413 (suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN provided: 1c4rjhbg1pc601195.
No warning lights have come on. Two different dealerships have worked on this car 10 different times over the course of a year. In November, 2023 I sent a certified letter to Jeep with my concerns and I also contacted Chrysler board of arbitration by phone (# given to me by ohio attorney generals office) on 12/1/23, 12/4/23, 12/5/23 and left messages each time. I never received a call back about my messages so I got an attorney in December 2023 for the rattling noise my car has made almost the entire time ive had it. -bought in may, 2023 -heard the noise and put it in the shop for a pre-vacation inspection to fix what was going on before me, my 2 small kids, and my husband drove to florida. Seemed weird to have such a new car in the shop already with noise safety concerns. -been back and forth to dealerships more times than I should have to. . . A couple times theyve had my car for 3 weeks at a time. Everytime I have to unload/load carseats when I drop off and then unload/load back up when I get my car only to find it hasnt been fixed. -my attorney acts like he is at the complete mercy of the manufacturer for a resolution and this lemon case has gone on for 9 months now. -I need a safe, reliable car and for this process to be resolved in a more timely matter. I am currently at a Jeep dealership now becasue again, I will be traveling this weekend with my kids in the car even though I am uneasy about doing so but I cant stop living but it seems unfair and like no one cares that we are driving around in a car that no one can fix or that I paid a lot of money for a reallllly noisey car that I have to take back and forth to the shop a million times and worry and stress about if it going to cause a crash while im driving down the highway.
Took my car in for a recall in June 2023 and as of January of 2024, the dealer has still failed to fix the issue.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the part was available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 23v413000 (suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.