general problems of the 2024 Jeep Grand Cherokee

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while her mother was driving, the rearview camera displayed a distorted image while the vehicle was in reverse(r) and failed to sound as intended, compromising the back-over prevention system. The contact stated that the failure prevented the driver from safely operating the vehicle. Due to the failure, the contact stated that her mother had been involved in a low-speed parking lot accident. The vehicle moved forward and hit a brick wall, where it came to a stop. It was unknown if warning lights were illuminated. The driver-side and passenger-side air bags did not deploy. There were no injuries sustained. A police report was filed. The vehicle was towed to a collision center. The body damage was repaired. However, the rearview camera was not repaired. The insurance company was contacted. Weeks later, the contact received notification of NHTSA campaign number: 24v944000 (back over prevention). On a separate occasion, the contact was driving at 5 mph while parallel parking, the rearview camera image froze, compromising the back-over prevention system. The contact stated that the failure prevented the driver from safely operating the vehicle. Due to the failure, the contact hit a cement flower pot, where it came to a stop. The driver-side and passenger-side air bags did not deploy. There were no injuries sustained. A police report was not filed. The vehicle was not diagnosed or repaired. The insurance company was not contacted. The manufacturer was not notified of the failure. The failure mileage was 6,115.

The contact owns a 2024 Jeep Grand Cherokee l. The contact stated that the display screen mal-functions and the back over prevention camera froze with the actual image giving the illusion of a clear path. The vehicle was taken to the dealer and a diagnostic was performed. The dealer did a software update. However, the contact stated the back over prevention camera continued to freeze. The vehicle was taken back to the dealer and they checked the wires and performed a factory reset. The contact stated the failure persisted. The manufacturer was not made aware of the failure but the dealer stated the manufacture was working on a software update to be available by the end of February 2024. The failure mileage was approximately 230.