general problems of the 2024 Jeep Grand Cherokee - part 1

On four separate occasions on 10/13/26, the 2024 Jeep grand wagoneeer experienced sudden and complete vehicle systems shutdowns while being driven. Vehicle owner and two daughters were in the car. It was early morning (5:15am), and very dark. These incidents were not ordinary engine stalls. Suddenly and without warning the vehicle's engine shut down, all electrical power ceased, the dashboard, headlights, running lights and instrument displays went dark, and power-steering assistance was lost each time. Three of these four incidents occurred while the vehicle was traveling at approximately 15 mph, 30 mph, and 40 - 50 mph on surface streets. The worst and most dangerous incident occurred while owner was merging onto the freeway at approximately 55 mph. Because of the previous shutdowns, she had deliberately reduced speed and was traveling in the slow lane out of concern that the vehicle might fail again. Despite these precautions, the vehicle suddenly and completely shut down once more. In each of the four incidents, the owner was eventually able to restart the engine, but only after several attempts. The sudden and simultaneous loss of engine power, electrical systems, lights, instrumentation, and power-steering assistance while the vehicle was moving in the dark in traffic created an immediate and substantial risk of a serious or fatal collision. Following the fourth incident, the vehicle was towed to a Chrysler/Jeep dealer for investigation.

As I drove on the interstate, a warning came up saying that my vehicle speed may be limited. Almost immediately after the engine shut off completely and the gearbox locked. The dash said to press the brake and the on/off button, but when I tried it wouldn't work and a notice came up on the screen that I couldn't do that because I wasn't in park. My engine would not turn back on, and I had to coast to the side of the rode.

Vehicle experienced a sudden loss of motive power at highway speeds without warning. The vehicle lost total propulsion at 60mph with zero dashboard error text or warning lights. Driver pressed fully on gas pedal to avoid activating the regenerative braking system. Driver pumped gas pedal but no response from vehicle. Vehicle began to lose speed while operating on an interstate freeway in the dark (between 6a - 7a). Driver began shifting into neutral and back to drive which only restored power for one second before cutting out again. There are no text errors or engine indicating warnings or alerts. Vehicle stalled and driver put on hazards and slowly made way to the shoulder and nearest exit ramp which was ~2 mile from event start to exit ramp. Event happened September 18, 2026. Another identical event on the same stretch of interstate reoccurred on October 2, 2026 which prompted owner to take to the dealership for diagnostic. Jeep dealership was unable to diagnose or duplicate the issue.

I own a 2024 Jeep Grand Cherokee 4xe that has experienced a recurring safety issue involving unexpected deceleration and loss of acceleration while driving. The vehicle unexpectedly slows down and will not accelerate beyond approximately 60 mph, creating a potentially dangerous situation, particularly on highways when merging, passing, or keeping up with traffic. The vehicle has also displayed a “service 4wd system” warning. The dealership diagnosed diagnostic trouble code c1463, “front axle disconnect control – unexpected operation,” and recommended replacing the front axle disconnect actuator/motor. The estimated repair cost was approximately $1,054. The dealership subsequently replaced the part, but the same problem occurred again afterward. This indicates that replacing the recommended component did not resolve the underlying issue. During these incidents, the vehicle’s ability to accelerate is severely limited, and turning the vehicle off and restarting it has sometimes restored normal operation. The recurrence of this issue despite the repair raises serious concerns about the vehicle’s reliability and safety. I am concerned that this defect could cause a crash or place the driver and other motorists at risk, especially when the vehicle unexpectedly loses speed in highway traffic. I am requesting that NHTSA investigate this recurring loss-of-power and unexpected-deceleration issue in the 2024 Jeep Grand Cherokee 4xe and determine whether other vehicles are experiencing the same problem.

While travelling on [xxx] in [xxx], and exiting on to I-80 [xxx] the vehicle failed to accelerate past 60mph almost causing a major accident during high traffic. The vehicle failed to respond above 60 in hybrid and e-save mode and I had to exit immediately. This incident is following 12 recalls with the vehicle (2024 Jeep gc plug-in hybrid 4xe). The vehicle is currently at salt lake valley under major engine repair and a claim was submitted to Jeep customer care. No warning messages occurred at the time of the incident. I have not been told what actually happened or the reason for the failure from salt lake valley Jeep. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while test driving at an undisclosed speed, an unknown warning light flashed on the instrument panel. The dealer informed the contact that the battery was low and that the light had been replaced, while also informing the contact that the vehicle had experienced difficulty starting prior to purchase. Days later, upon starting the vehicle, all warning lights illuminated and the vehicle stalled. The vehicle was towed to the dealer, but the dealer was unable to determine the cause of the failure, cleared the codes, and returned the vehicle; however, the failure recurred. While driving, the steering wheel became inoperable, causing the driver to lose steering control, and the vehicle crashed into a Ford mustang. A red steering warning light illuminated. A police report was filed. There were no reported injuries, airbag deployment, or fire. The vehicle was returned to the dealer, where it was determined that the vehicle was undrivable, could not be inspected in the service bay, required an unknown replacement part, and that the steering wheel computer failed to communicate. The manufacturer was notified of the failure and advised the contact that the vehicle did not qualify under the lemon law, prompting the contact to report the issue to the attorney general, who referred the contact to the NHTSA hotline. The failure mileage was approximately 55,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving 35 mph and making a left turn, the vehicle decelerated to 29 mph and failed to properly accelerate. The accelerator pedal was depressed and went down to the floorboard. The vehicle was pulled over safely and avoided a crash. The contact attempted to restart the vehicle. The battery power was at 1 percent after driving the vehicle. The local dealer was contacted about the lemon law. The vehicle was towed to the local dealer, and the contact was informed about the cost of a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was approximately 54,130.

After the 68c recall software update upon getting my Jeep back I can no longer drive in the electric mode without the Jeep surging into and out of the gas mode at slow speeds or fast speeds. My Jeep does hesitate or bogs down prior to engaging the gas mode.

06/13/2026: third episode of 2024 Jeep gc summit (top of line) battery being completely dead after 3-4 days of no driving. I bought my Jeep in 12/2025!? another issue that others report is the difficulty of 'jumping' the battery/engine to give a start. We tried multiple times on the evening of 06/13 to no avail. On Sunday, 06/14, we revved the jumper engine to . . . . 7000 or 8000 rpms (on the tachometer) before getting enough power to successfully jump the Jeep. This new vehicle "dead electric" is very scary on how it could strand us!!.

Electrical system (hy-bird system). Yes it's available for inspection. Yes my safety was at risk. Yes yes no warning lamps, messages or other symptoms of the problem prior to the failure. After the first recall was completed.

Subject: 2024 Jeep Grand Cherokee 4xe safety defects, recall failures, and loss of safe vehicle use complaint narrative: I am the owner of a 2024 Jeep Grand Cherokee 4xe plug-in hybrid vehicle manufactured by fca us llc / stellantis. I am filing this complaint due to ongoing safety-related defects and recall-related concerns affecting the vehicle, including repeated recalls, reduced confidence in vehicle safety, loss of vehicle use, and concerns regarding battery system reliability and fire risk. My vehicle has been subject to multiple recalls and/or service campaigns involving the high-voltage battery system and related charging/safety systems. These recalls and warnings have created serious concern regarding the safe operation, charging, parking, and ownership of the vehicle. Specific concerns include: repeated recall notices affecting vehicle safety concerns regarding high-voltage battery failure and/or fire risk instructions or warnings affecting normal use of the vehicle, including charging limitations and parking restrictions significant inconvenience and loss of use time spent at dealership service departments for inspections, software updates, or attempted remedies recent, additional recall 78c/NHTSA 25v-766 reduced reliability and diminished confidence in the safety of the vehicle potential diminished resale value due to ongoing recall history the repeated nature of these issues raises concerns that the remedies may not fully resolve the underlying defects. As an owner, I no longer feel confident in the long-term safety and reliability of this vehicle. I request that NHTSA continue investigating the safety and effectiveness of the recall remedies affecting Jeep 4xe plug-in hybrid vehicles and evaluate whether consumers are receiving adequate permanent repairs and protections. Vehicle information: 2024 Jeep Grand Cherokee 4xe date purchased: July 2024 dealership(s) involved lager Jeep mankato lager Jeep of mankato.

Car engine completely shuts down at highway speeds sudden loss of throttle/power at highway speed * rpm surging or erratic behavior * dashboard/light flickering * vehicle entering limp mode or shutting down * no-start condition afterward * then the vehicle “magically” works again later * dealership unable to reproduce it * sometimes no stored codes.

My vehicle some times gives a jerk once in awhile I also have been told I cant charge my vehicle these recalls have no fix to them I am getting really tired of this and want Jeep to buy back my vehicle!!!.

I was sold a defective 2024 Jeep Grand Cherokee 4xe. Both the batter and engine can catch fire while parked and is not recommended to be parked near other cars or any structures. The dealership told me that the recalls were not on my vehicle at the time of purchase per stellantis (November 7, 2025) which in fact they were. They said my car was not protected under lemon law which it is. And a number of other misinformation. I bought the car for around $35,000 and in 6 months the value depreciated to $20,000 per the sales manager michael morris. They claimed to have no access to this purchase in their database.

The thermostat failed causing the vehicle to go into a reduced power mode while climbing a hill with a trailer. The dealer has a technical service bulletin for this issue but the overheating can call engine damage or an accident when the vehicle has reduced power. There were no warnings on the cluster until the car was already in a protection mode and power had been reduced. The cluster coolant temperature gauge is slow to respond and not accurate.

Nhtsa complaint draft I am filing a follow-up complaint regarding recall 78c on my 2024 Jeep Grand Cherokee 4xe. This recall involves risk of catastrophic engine failure, loss of propulsion, and potential fire. It has now been approximately 5 months since the recall was issued, and there is still no remedy available. I have completed all other recalls that had remedies and have fully complied with all manufacturer instructions. Due to the safety concerns and lack of a remedy, I was instructed by stellantis to obtain a rental vehicle when a loaner was not provided. I incurred out-of-pocket rental expenses based on this guidance. However, despite multiple follow-up emails, stellantis has failed to provide any reimbursement process, timeline, or response regarding these expenses. Additionally, I have received conflicting and unclear guidance regarding safe operation of the vehicle, including whether it can be driven or charged. This has significantly impacted my ability to safely use the vehicle for its intended purpose. At this point, I have made multiple documented attempts to resolve this directly with stellantis and have received no response. This situation reflects a lack of remedy, lack of communication, and failure to reimburse expenses incurred under manufacturer direction. Immediate action and oversight are needed.

Driving on highway, "service hybrid electric vehicle system" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.

I am filing this complaint regarding an unresolved safety recall (recall 78c) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, stellantis has failed to provide a remedy and has given conflicting and unclear guidance regarding safe operation. At one point, I was instructed to operate the vehicle using the gasoline engine only. I was later told stellantis cannot provide technical guidance and to contact the dealership. The dealership has stated they have no clear direction from stellantis. As a result, I have no clear understanding of whether it is safe to operate the vehicle, use electric mode, or rely solely on the gasoline engine. Restricting use to the gasoline engine also prevents use of the plug-in hybrid system, meaning the vehicle cannot be used for its intended purpose, resulting in increased fuel costs over several months. I have also incurred out-of-pocket rental car expenses during recall service. Stellantis indicated reimbursement would be available but has not provided a process or responded to follow-ups. Given the nature of the recall and lack of guidance, I cannot determine if this vehicle is safe to transport my newborn child. At this point, I am concerned with both the unresolved defect and the manufacturer’s failure to provide consistent safety direction, communication, or a path toward resolution.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving approximately 55 mph, there was an unknown warning light flashing on the instrument panel before the vehicle stalled. The vehicle was towed to a local dealer. The contact was not informed of any diagnostic tests or fees by the dealer. The vehicle was not repaired. The contact was aware that the VIN was included in NHTSA campaign number: 25v766000 (engine); and related the failure to the recall; however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.

I am the owner of a 2024 Jeep Grand Cherokee 4xe which is currently subject to two urgent safety recalls: recall 68c (NHTSA 25v-741) regarding a high-voltage battery fire risk, and recall 95b (NHTSA 25v-766) regarding engine sand contamination. On March 13, 2026, I attempted to have these recalls addressed at an authorized dealership (brooksville Jeep). I reported two specific safety symptoms: abnormal loud engine noise during acceleration and shifting, which is a documented warning sign of catastrophic engine failure under recall 95b. Significant electric range depletion (a 10% drop from 32 miles to 29 miles), indicating potential battery cell instability under recall 68c. Despite these reported safety symptoms and the official "park outside / do not charge" advisory, the dealership and the manufacturer's recall department refused to provide a loaner or rental vehicle. They instead placed me on a "waitlist" and instructed me to continue driving the vehicle. By refusing to provide a safe, non-defective loaner vehicle while remedies are "under development," the manufacturer is forcing me to operate a vehicle that is a documented fire and stalling hazard. This puts my safety, the safety of my passengers, and my property at risk of a thermal event or a sudden loss of propulsion on public roads.

This vehicle has experienced repeated mechanical and electronic failures since delivery, including hybrid drivetrain faults, heating system malfunctions, and multiple diagnostic repair attempts. The vehicle is also subject to active safety recall 78c, which identifies a manufacturing defect that may cause catastrophic engine failure and vehicle fire risk. The manufacturer has acknowledged that a repair remedy is currently unavailable. The dealership that sold and serviced the vehicle has also recently ceased operations following acquisition by carvana. These conditions materially impair the vehicle’s safety, reliability, and usability.

I am submitting a complaint regarding NHTSA recall 25v-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable. ” this means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. I am concerned that sudden engine failure or loss of propulsion at highway speeds could create a significant crash risk for my vehicle, my passengers, and other motorists. Operating a vehicle with a known defect that could cause sudden engine failure while driving presents a potential crash hazard to occupants and other motorists. Owners are being asked to continue driving these vehicles despite the manufacturer acknowledging the defect and not yet providing a remedy. I respectfully request that NHTSA review the handling and timing of this recall to ensure a timely repair solution is provided to affected.

I am [xxx] , lessee of a 2024 Jeep Grand Cherokee limited 4xe, VIN [xxx] . This vehicle is subject to three open safety recalls, including fca recall no. 78c (NHTSA 25v-766), which states the engine may be contaminated with sand from the casting process, leading to catastrophic engine failure, vehicle fire, or sudden unrecoverable loss of propulsion. Stellantis has confirmed there is no available repair and no parts — the recall status reads "parts unavailable" and "incomplete. " I am a father of three young children. My wife and I use this vehicle daily, including to transport our kids to school. Every day we face the impossible choice of putting our children in a vehicle the manufacturer itself says could catch fire or lose all power without warning. I reported this to the dealer, westbury Jeep, on February 10, 2026. They acknowledged the danger but said that replacement vechicles can only be provided by the lessor, stallantis. I then wrote to stellantis's executive team. The only response came from [xxx] , customer care & experience executive referrals manager [xxx] , [xxx] ), who offered to cover two lease payments and a gas card. She asked me to send my lease information so stellantis financial services could follow up. I sent it. Stellantis financial never responded — not a call, not an email, nothing. I am requesting that NHTSA investigate stellantis's post-recall conduct and contact [xxx] regarding my case (xxx xxx). Despite acknowledging a life-threatening defect with no fix, stellantis continues to collect $590 per month in lease payments while leaving my family in danger. I need a safe replacement vehicle immediately and a full refund of all payments made on this unsafe vehicle. Stellantis's response has been wholly inadequate. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part for the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle was needed for transportation to attend medical appointments. The manufacturer was not contacted. The contact had not experienced a failure.

The above checked and visibility wiper and auto emergency braking lights come on occasionally for no reason while driving the touchscreen can get very hot and go blank at times the electric battery is not able to be utilized in cold or hot outdoor temperatures the heating system on highest temp occasionally blows cool air -not warm/hot the engine light came on last week and the electrical power system will not engage even with full charge.

Nothing has malfunctioned yet, but this recall has been outstanding since November, 2025, and today is the last day of February, 2026. No remedy is available and its been four months.

My 2024 grand Jeep cherokee 4xe was purchased brand new in 2025. Since then it was been in the shop on numerous occasions. Recalls with no remedies. The car lost power on the interstate with my child in the car. This is going to cause death or serious injury. This car needs to be purchased back by Jeep. I am paying on a loan for an undriveable car at no fault of my own. I was told by the car salesman that this vehicle was in great condition. They knew the issues when selling me the car late last year.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal stopped responding while depressed. The contact shifted to neutral(n) and back into drive(d) for the vehicle to return to normal functionality. Additionally, the transmission was not shifting properly. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 12,000.

I have a 2024 Jeep Grand Cherokee that I purchased July 19, 2024. I started having operational problems with the vehicle within two months. The car was in and out of the dealership five times through Nov. 2025. Each time the problem was verified by the service department and documented as such, including an incident of the engine shutting down when entering the expressway. I filed a lemon law claim September 2025, and settled December 2025. However, no reimbursement has been received. On Feb. 15, 2026, my car shut down completely as I was exiting a belt driven car wash, resulting in crashes of two vehicles in back of me. I had no control of shifting gears to move forward.

This complaint is being filed as an update to prior NHTSA complaints regarding the same vehicle and recall 78c. The issues described below remain unresolved. My vehicle is subject to recall 78c, which warns of a defect that may result in catastrophic engine failure due to an engine block casting issue. The recall was issued approximately 90 days ago, and the status remains listed as “remedy under development,” with no repair available and no timeline provided. Since the recall was issued, I have contacted stellantis three separate times in writing requesting: confirmation whether the vehicle is considered safe to operate while the recall remains open, and transportation accommodation while no remedy exists. None of these emails have received a response. I also contacted two authorized Jeep dealerships seeking transportation assistance. Both initially stated they do not provide loaner vehicles and are not required to follow corporate directives. Both later stated loaner vehicles do exist but were unavailable and subject to a waitlist; however, neither dealership took my information or placed me on a waitlist, nor provided any follow-up. No meaningful transportation accommodation has been provided. I have been advised only that rental reimbursement may be available, which does not prevent continued operation of the vehicle. As a result, I am being forced to continue driving a vehicle under an active safety recall that explicitly warns of possible catastrophic engine failure, without a remedy, without a timeline, and without alternative transportation. This complaint is submitted to document the prolonged lack of a remedy, manufacturer non-response to repeated safety inquiries, failure to provide interim accommodation, and continued requirement that I operate the recalled vehicle.

The contact owns a 2024 Jeep Grand Cherokee. The contact was informed by the dealer that the VIN was associated with NHTSA campaign number: 25v766000 (engine); however, parts were not yet available. The dealer confirmed that the recall repair could not be completed due to parts unavailability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Component failure: this vehicle has suffered a recurring "loss of motive power" (lmp) while in motion. On [xxx], for the third time, the internal combustion engine shut off completely while the vehicle was being driven in traffic. The vehicle is available for inspection upon request. Safety risk: this incident occurred on a public road in new york during a severe winter storm with over a foot of snow on the ground. There were two children in the vehicle. The sudden loss of propulsion in heavy traffic and hazardous weather conditions created an immediate risk of a rear-end collision and left my family stranded without power or heat in freezing temperatures. Confirmation & inspection: this is a documented, repeat failure. The manufacturer has confirmed the defect previously and even reimbursed me for a prior repair attempt. However, the issue remains unresolved. The vehicle was inspected by an authorized Jeep dealer during previous failures, but the "remedy" provided was ineffective. I am currently awaiting a new inspection for this third occurrence. Symptoms & warnings: prior to the total engine shutdown, the malfunction indicator lamp (mil) illuminated on the dashboard. In previous instances, the manufacturer cited software errors or internal contamination as the cause. I suspect this is related to existing NHTSA recall 25v-766 (engine sand contamination) or recall 25v-710 (hybrid control software failure). Additional context: despite the life-threatening nature of this repeat defect, the local dealership refused to provide a loaner vehicle, and the manufacturer (Jeep wave) is refusing to fully cover the cost of a rental vehicle. I am currently paying out-of-pocket interest on delayed reimbursements from the manufacturer. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

When on a hill with the electric being depleted under 8% the vehicles don’t know what to do for power an rolled back with no power forward even when attempting to accelerate causing potential collision with vehicle on the rear. Vehicle manufacturer refuses to service vehicle due to ongoing litigation and known problem.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving approximately 50 mph, the engine overheated. The contact stated that the engine warning light was illuminated. The contact stated that the failure was a persistent failure. The contact received notification of nthsa campaign number: 25v766000 (engine); however, the vehicle was not repaired. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 17,500.

The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returning the rental, we were forced to rely on other private transportation, including uber, solely because the recalled vehicle remained unavailable. Despite the vehicle being disabled due to manufacturer safety recalls, the manufacturer has refused to fully reimburse these transportation costs. Throughout this period, we continued to pay our monthly lease payment in full and had no reasonable means of transportation. The vehicle has now been returned. This complaint is submitted to document the handling of safety recall repairs that resulted in extended loss of use, lack of alternate transportation, and out-of-pocket expenses borne by the consumer due to a manufacturer safety defect.