general problems of the 2024 Jeep Grand Cherokee - part 2

I am reporting unresolved safety issues involving multiple open recalls on my Jeep vehicle, including a high-voltage battery recall and an engine recall with no available remedy. Jeep has advised owners not to recharge the vehicle and to park away from structures or other vehicles due to fire risk, yet also states that owners may continue driving the vehicle. However, the vehicle automatically regenerates battery charge during normal driving even when regenerative braking is turned off. This behavior was not explained in the recall notice and creates confusion about how to safely operate the vehicle while complying with the “do not recharge” guidance. I am also experiencing intermittent automatic emergency braking (aeb) warning alerts, which raises additional safety concerns while driving under recall conditions. Another open recall related to the engine currently has no available remedy and has been unresolved for an extended period of time. Despite the safety nature of these recalls, Jeep has declined to provide a loaner vehicle. Jeep customer care states loaners are at dealership discretion, while dealerships state they have not received authorization from Jeep. Jeep has instead directed me to an out-of-pocket rental reimbursement program that requires the customer to front rental costs for an unknown duration, which is not financially feasible. I am concerned about being instructed to continue operating a vehicle with known safety risks, conflicting guidance, warning alerts, and no reasonable accommodation while remedies remain unavailable.

Vehicle is subject to recalls 68c (fire risk) and 78c (loss of propulsion). Manufacturer states remedy is 'not yet available. ' I am instructed not to charge the battery and to park away from structures. I cannot safely park the vehicle at my home or use the electric propulsion I am paying for. The vehicle presents an immediate fire hazard and risk of catastrophic engine failure on public roads.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his wife was driving 50 mph, the vehicle lost motive power. The driver was able to pull over to the side of the road. There was no warning light illuminated. The driver was able to restart the vehicle after approximately 30 minutes, and the driver resumed driving. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine), and related the failure to the recalls; however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where an unknown software update was performed, and the contact was advised not to use the hybrid system of the vehicle. Additionally, the contact stated that the vehicle failed to start intermittently, made abnormal clicking sounds, and was glitching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was 16,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v766000 (engine) and 25v741000 (electrical system); however, parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were still unavailable. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.

• component/system: the high-voltage battery system in the plug-in hybrid propulsion system is subject to an active safety recall related to potential fire risk. The vehicle is available for inspection upon request. • safety risk: the manufacturer has instructed owners not to charge the vehicle near structures and to park it away from buildings due to the risk of battery fire. This creates an ongoing safety concern because normal charging and garaging cannot be performed safely, altering how and where the vehicle can be operated and stored. After speaking with my homeowners insurance, if the home were to catch fire through this vehicle, the claim would be denied because there is an active recall stating not to charge the vehicle. • reproduction/confirmation: the condition has been confirmed by the manufacturer through the official recall notice. The dealer has not attempted a repair because no remedy is currently available. Despite visiting the dealer, the dealer still states not to charge the car in the house. • inspections by others: the vehicle has not required inspection by police or insurance representatives. The issue is acknowledged by the manufacturer as part of the recall, and no repair procedure has been released to dealers. • warning lamps/symptoms: there were no specific warning lamps prior to receiving the recall notice. The issue was identified by the manufacturer and communicated through recall notification rather than a driver-observed failure. The recall notice is the first indication of the problem.

Since recalled was published nov2025, no remedy has been taken, and manufacture seems not prepare to repair the issue which is a big safety concern.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine). However, the parts to do the recall repairs were not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact parked the vehicle due to safety concerns. The failure mileage was unavailable.

•battery not charging •“service hybrid system” message •hybrid system malfunction warnings •repeated system shutdowns or warnings related to propulsion.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was driving roughly and hesitated while accelerating. The manufacturer was made aware of the issue. The failure mileage was 100.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.

These vehicles need to be taken off the road and stellantis needs to buy them back. 4 recalls all related to fires and/or failure of propulsion at speed that can cause accidents. Now I have 2 more open recalls, one for battery fire risk and another for the gasoline engine fire risk. Both the battery and gas engine systems on this vehicle are not safe enough to drive but there is no available fix for either. If the vehicles are unsafe enough to warrant these safety recalls with no fix then they should not be on the roads and those of us that are stuck with them should have relief from the manufacturer to get rid of them.

2024 Jeep Grand Cherokee 4xe, vehicle bought new in July 2025! 3 incidents of loss of propulsion occurred while city driving from August to October in 2025. Recall 73c performed on oct 22, 2025! on 11/18/25 requested vehicle inspection from mcinerney auto center (troy) per advise from mcinerney dealership (alpena). While test driving had a sever transmission failure which vehicle had to be towed back to auto center. Vehicle remained on lot for 7 days with no repair! towed (aaa) to jim riehl’s friendly (romeo) and determined sever leak from transmission. Fixed with no apparent issue with trans. Vehicle driven in hybrid mode without battery charged from Dec 4,2025 until Jan 19, 2026!!! recall 68c performed on Jan 20,2026. Now we have recall 78c (Nov 2025) with no fix insight!!! this recall is sand in the engine from casting process! this can be a long term problem along with the hybrid battery fire possibility with the previous recalls!!! so, this vehicle is not reliable short term and for sure long term! these recalls are major recalls for a new vehicle. We want a new vehicle or our money back ASAP!!! we want the vehicle manufacturer to call us ASAP!!!.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, there was an abnormally strong burning odor coming from the vehicle after driving. There was no warning light illuminated. The contact received notification of NHTSA campaign numbers: 25v576000 (electrical system), 25v741000 (electrical system), and 25v766000 (engine); however, the parts to perform the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 4,417.

Manufacturer officially admits a risk of catastrophic engine failure and vehicle fire due to sand contamination, but states that no remedy is available. There is no remedy for the engine fire risk (recall 78c). I do not feel safe driving this vehicle. The dealership (fred beans, doylestown PA) confirmed the recalls but cannot fix the engine issue. I am requesting a vehicle repurchase (buyback) because the safety risk is unresolvable at this time. ?I am filing this complaint because my 2024 Jeep Grand Cherokee 4xe is subject to a high-priority safety recall (25v-766) involving catastrophic engine failure and vehicle fire risk. ?despite the manufacturer admitting that a remedy is currently unavailable, I have attempted to resolve this through Jeep customer care (case #95326573). However, the case managers have failed to provide any resolution or safety assurance. I have informed them that I do not feel safe operating a vehicle that could catch fire or lose power on the highway, yet they continue to delay the process and offer no alternatives. ?management at Jeep cares is not solving this issue and has left me stuck with an unsafe, fire-prone vehicle. The lack of a remedy combined with the lack of effective corporate support is unacceptable for a safety-critical defect. I am requesting NHTSA's assistance in ensuring the manufacturer takes immediate responsibility for this dangerous situation.

This hybrid vehicle is equipped with a battery that can combust and catch on fire. A remedy is unavailable - the car is a safety problem to my family since it can not be charged or housed in my garage. This car was leased for its hybrid options for my travel to work - basically I am paying for a feature I can not use. I also worry about my family driving in it as well. I was never informed by any correspondence from stellantis regarding this recall - it was discovered by my own research from news articles. There is no immediate remedy and stellantis refuses to release me from my lease. This problem was confirmed by the dealership I leased the vehicle from. This SUV is available for inspection at any time.

Hello, I am reaching out regarding a serious safety issue involving my 2024 Jeep Grand Cherokee 4xe under an active recall (78c), which stellantis has acknowledged can cause an engine fire or sudden loss of vehicle function. Despite the severity of this recall, there is currently no remedy available. I have contacted stellantis corporate multiple times and have been met with consistently poor customer service, including being told I am not allowed to open another case because my issue is “irrelevant” due to it involving a recall. I am leasing a vehicle that is not safe to drive, with a known fire risk and no repair solution. I have formally requested that stellantis buy back the vehicle without penalty given the safety risk and inability to use the vehicle as intended. They have refused to accept the vehicle back or offer any meaningful resolution. This raises serious concerns about consumer safety and corporate accountability—particularly when a manufacturer acknowledges a defect but refuses to take responsibility for removing unsafe vehicles from the road.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the contact was informed by dealer and the manufacturer that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 25v766000 (engine). The manufacturer and a local dealer were contact regarding the recall, and the contact was advised that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

I am submitting this complaint regarding recall 78c (NHTSA recall 25v-766) affecting my 2024 Jeep Grand Cherokee 4xe. The recall states that engine block casting contamination may result in catastrophic engine failure, loss of propulsion, and possible engine fire. This recall has now been open for approximately 120 days without a remedy available. Stellantis has confirmed that engineers are still working to develop a repair and that customers will be notified when a remedy becomes available. Since purchasing this vehicle in may 2024, it has been subject to five recalls within approximately 18 months of ownership: recall 78c – NHTSA recall 25v-766 recall 68c – NHTSA recall 25v-741 recall 73c – NHTSA recall 25v-576 recall 28c – NHTSA recall 25v-472 recall d5b – NHTSA recall 24v-944 due to the severity of the defect described in recall 78c and the number of recalls affecting this vehicle, my family has lost confidence in the safety and reliability of the vehicle. My wife is currently unwilling to ride in the vehicle because of the risk described in the recall. With a newborn child arriving next week, this situation has placed significant strain on our household because we are effectively operating with only one vehicle. I am submitting this complaint to document the ongoing safety concern and the extended delay in providing a remedy for this recall.

My vehicle is subject to fca recall #78c / NHTSA recall #25v-766, which identifies engine contamination that may lead to catastrophic engine failure, vehicle fire, or unexpected and unrecoverable loss of propulsion, potentially resulting in a crash without prior warning. The recall is currently listed as incomplete, with the remedy under development and no repair parts available. I contacted stellantis client services to request guidance regarding safe operation of the vehicle while this recall remains unresolved and to inquire about any interim accommodations or support. Stellantis has advised me in writing that no assistance, accommodations, or compensation are available at this time and that I should wait until a remedy becomes available. Given the severity of the risks acknowledged in the recall and the absence of any interim safety guidance or mitigation measures, I am submitting this complaint to document the situation and request review.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly accelerated. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 114,213.

I am reporting a safety concern involving a 2024 Jeep Grand Cherokee summit 4xe. In under 15,000 miles, this vehicle has been subject to multiple safety recalls, including: recall 78c – engine fire risk (no remedy available) recall 68c – engine fire risk four additional recalls, and two engine warning events, indicating potential drivetrain or electrical instability the repeated nature of these defects, particularly multiple engine fire–related recalls, raises concern about the ongoing safety of this vehicle platform. There is currently no available remedy for recall 78c. Despite this, the vehicle remains in active service under a lease, creating a situation where safe operation cannot be reasonably assured. I am requesting NHTSA review the adequacy and timeliness of remedies for these recalls, whether affected leased vehicles should remain in service when no fix exists, and manufacturer handling of vehicles with repeated safety failures.

Critical recall: NHTSA 25v-766 / fca 78c (no remedy available since November 6, 2025) status: incomplete - remedy under development risk level: catastrophic safety risks: • sand contamination in the engine from a manufacturing defect • catastrophic engine failure • vehicle fire • unexpected and unrecoverable loss of propulsion while driving • vehicle crash without prior warning • risk of occupant injury or death • risk of injury to persons outside the vehicle • property damage current status: 'remedy is under development' - no fix exists. This recall has been open for 82 days (since November 6, 2025) with no estimated timeline for repair parts availability. For nearly three months, fca us has acknowledged that this catastrophic defect exists but has failed to develop or provide any remedy. Recall 78c: "the 2. 0l engine in your vehicle may be contaminated with sand from the casting process. Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of drive power. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. A loss of drive power may result in a vehicle crash without prior warning".

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 25v766000 (engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part was not available for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure.

I am writing to outline my urgent concerns regarding the 78c recall affecting the 2023–2025 Jeep Grand Cherokee 4xe and 2024–2025 wrangler 4xe suvs. This recall was initiated due to a manufacturing defect where casting sand remains in the 2. 0l engine, presenting a risk of catastrophic engine failure, sudden power loss, or fire. The potential for engine fire or unexpected power loss represents a significant safety risk to my family. The possibility of fire, even when the vehicle is parked and not in use, puts my home and neighboring properties in danger. This risk is especially heightened during colorado’s wildfire season, when any vehicle fire could quickly escalate into a larger disaster. Due to the recall, I am unable to use the vehicle as intended under the terms of my lease agreement. I cannot safely operate or charge the vehicle. Furthermore, the requirement to park the vehicle outside does not eliminate the risk of fire, which continues to threaten my property and those nearby. There is currently no available repair or remedy for this defect. As a result, the vehicle is unusable for an indefinite period of time. Given the unresolved safety hazards, inability to use the vehicle, and lack of a repair solution, I formally request that you initiate a buy back of my affected vehicle. This action is necessary to ensure my family’s safety and to resolve the ongoing hardship caused by this recall.

I am filing a complaint regarding my 2024 Jeep Grand Cherokee 4xe, which currently has a high-voltage battery fire-risk recall with no remedy available. This recall states the vehicle should not be parked in garages or near structures due to fire risk. This makes the vehicle unsafe to use as intended. My vehicle has also experienced four total recalls, repeated check-engine warnings, and it was in the service department recently (within the last week) with no mention of the battery recall and no resolution for the ongoing issues. I have attempted to contact my dealership (fred beans Chrysler Dodge Jeep ram, doylestown, PA) and the general manager but have received no response for over a week regarding options for a safe loaner vehicle or next steps. The lack of remedy, the safety risk of fire, the inability to safely park or charge the vehicle, and the dealership’s failure to respond place my family at risk and leave the vehicle effectively unusable. I am requesting NHTSA’s assistance in documenting and escalating this unresolved and hazardous situation.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v741000 (electrical system) and 25v766000 (engine); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

2024 Jeep Grand Cherokee 4xe — ongoing safety defects with no available remedy I am reporting multiple unresolved safety defects on my 2024 Jeep Grand Cherokee 4xe that create a serious and ongoing risk of injury or death. I have contacted stellantis bi-weekly since may, and my dealership has repeatedly stated they have no available repairs, no recommended remedies, and no ability to take the vehicle in due to outstanding recalls with no fix. I am being forced to operate a vehicle that is not safe to drive. 1. High-pitch electrical hum and continuous cooling fans while parked/off when the vehicle is turned off and not plugged in, it continues to emit a high-pitch electrical hum and the cooling fans run almost constantly. This behavior only occurs during charging or thermal management cycles, yet it happens while the vehicle is off, producing an abnormal load and possible electrical malfunction. Dealership confirms the issue but states there is no fix. 2. Instrument cluster and infotainment screens blacking out while driving both digital displays shut off repeatedly while I am driving — up to 20 times per day. This removes access to critical information such as speed, warning indicators, and hybrid system status. The dealership again states they have no repair guidance from stellantis and cannot resolve the issue. 3. Air suspension malfunctioning hazardously the air suspension system releases and refills abruptly and uncontrollably. When I start the vehicle, the system rapidly raises and lowers regardless of mode or setting. It cycles continuously even when parked. The dealer acknowledges the behavior but reports no available service procedure or repair bulletin. 4. Sudden uncommanded acceleration when slowing to a stop (most dangerous issue) when decelerating below ~20 mph, the vehicle will suddenly rev to 4,000–6,000 rpm and lurch forward, requiring immediate and forceful braking to prevent collision. This happens in all modes (hybrid, electric, and e-save). T.

Vehicle had recall done for “loss of propulsion” and module replaced. Had vehicle back for 2 days and while driving 55mph, it shut itself off abruptly. Had to find an emergency place to coast to. The display says “service charging system”.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact noticed on the mobile app, that the battery was charging every 3–5 hours. In addition, the contact stated that the failure had started immediately after a service appointment with the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. In addition, the contact was informed that a diagnostic test was needed, but because the parts were not available, the vehicle could not be repaired. The contact received notifications of NHTSA campaign number: 25v741000 (electrical system) and NHTSA campaign number: 25v766000 (engine); however, parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 12,000.

Battery system still malfunctions after both 73c and 68c were performed by dealer. After these "updates to software" my battery discharges to unusable levels. This occurs after a full charge and the vehicle sets for three to four days locked and parked. I have not had the use of my hybrid system now for over three months. I'm having to drive using engine only and getting only 22 miles to the gallon, well under the advertised on the window sticker mileage. Keeping in mind that the engine is also under recall, with sand in the engine, with no remedy in sight until second quarter of next year. Vehicle is totally unsafe to drive and my local dealer is trying to find a solution, however, stellantis has nothing in the works to fix the problems. I'm [xxx] and a failing vehicle could lead to my injury or death. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I purchased a used 2024 Jeep Grand Cherokee 4xe (approx. 64,000 miles) from eide Chrysler in waite park, mn on 9/30/2025. On the initial drive home, a “service 4wd” warning appeared. Before I could return for the axle repair, a check engine light for the hybrid system also appeared. After purchase, I also began experiencing exhaust fumes entering the cabin, which is a health and fire concern. At the time of sale, the dealership provided two contradictory recall printouts for the only recall they disclosed—one stated a remedy was available and one stated no remedy was available. I was verbally told the recall had been repaired. This was inaccurate. After the sale, I discovered that my vehicle now has two open NHTSA safety recalls, both with no available remedies: • 25v741 – high-voltage battery fire-risk recall (federal stop-sale order applies). • 25v766 – engine contamination recall that may cause engine damage or failure. These recalls did not exist at the time of purchase, but the dealership never notified me when they were issued. Stellantis only notified me of one recall; I had to discover the second by checking my VIN on NHTSA’s site. The drivetrain warning, hybrid-system fault, and exhaust fumes occurred despite very low mileage after purchase. The vehicle currently has multiple unresolved safety defects, including fire risk and potential engine failure, and cannot be repaired due to lack of available remedies. I have opened a case with Jeep/stellantis (case #: 94881053). I am reporting these issues because the combination of drivetrain malfunction, hybrid-system warning, cabin exhaust fumes, and two unrepaired safety recalls poses a significant risk to occupants and other drivers.

Sudden loss of power steering. After starting car, codes came up immediately for backup sensor needing service, then loss of power steering needing service, check engine light and flashing mileage on dashboard. Currently at dealership waiting for assessment.

On 7/14/25, while driving 70mph on interstate, vehicle shut off, displayed service hybrid electric system, then came back on like normal. Today, 9/19/25, driving 60mph on highway, vehicle shut off, displayed service hybrid electric system and would not turn back on. I had to come to a complete stop on berm, shift to park, and restart vehicle.

I was driving with my three children in the car (including a newborn) on Monday, September 15th and was in the drive thru at the bank when my Jeep just froze. I luckily had placed it in park but it would neither turn on nor turn off - it was locked and I couldn't do anything to it. Right before it died it said "service hybrid system" and while it was in the weird not on but not off state, the battery icon was illuminated - even though the car was on. I called stellantis for a tow because I was stuck - however they told me if they couldn't get it into neutral they couldn't tow it. After about 45 minutes the Jeep finally allowed me to turn it off and turn it back on, but I was terrified driving it home. My husband took it to findlay Jeep in post falls on Wednesday, September 17th to see what the error code was and they said something about a cooling system error for the hybrid electrical system. We are taking it to dishman Dodge on Monday September 22nd because that is the dealership we purchased from and they didn't have a technician who knew how to work on the hybrid system until then. I am also concerned about the current active recall for the propulsion system that has no current fix. I use this vehicle to carry my children around and now there are multiple safety concerns that can have lead to a fatal accident. I have filed a buyback request from Jeep because we have this vehicle on a lease - fca case #94280851.